Leave a review of Spark Broadband

Reliability
7
Speed
7
Support
7
Features
7
Value
7

Spark Broadband

Digital technology can make a significant, positive impact on our nation's social and economic wellbeing – enabling stronger, safer, more connected communities (even in the most remote rural areas), opening more opportunities for our children (regardless of their socio-economic backgrounds), and improving health outcomes for New Zealanders of all ages and walks of life.

It can enable Kiwi companies to compete - and win - on the world stage and become smarter, more agile businesses by harnessing all the benefits of new technologies such as Cloud services and the Internet of Things.

Spark's success is dependent on our customers in one key market: New Zealand. That's why we're passionate about using technology to be truly useful to our customers, helping make our country better and enriching the lives of all New Zealanders. We want to be the most valued brand in the home, and the most trusted partner for business. 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

 

 

 

Total: 6.7
Reliability 6.1
Speed 5.8
Support 5.1
Features 5.7
Value 4.4
Average from 275 reviews
Showing 6-10 of 275 items.
2020-03-09 14:20:01
anup sebastian 7.0
Great features.
Helpful reminders for bills.
Pros
Well known brand. Great features. Bill reminders.
Cons
Difficult to get customer support via online. Expensive.
2020-03-07 21:41:51
Netmare 4.8
I was persuaded to buy a netgear router by a Spark salesman in one of their shops when renewing my fibre account with them,a decision that led me into the descending 7 Rings of Hell.
instead of chain linking this $700 router to my cheap spark modem I said I would prefer to connected directly to the Spark fibre box on the wall and was assured this was completely feasible and achievable.
At this point the Netgear app is useless because it just recommends chain linking and doesn't offer any advice past that.
A call was booked for a Spark broadband team specialist to phone me and walk me through what I would consider a pretty simple setup.
But no! They didn't call but a record 14 calls later the device remains unconnected.
In the process of these 14 calls I ended up also speaking to 3 completely useless Netgear call centres in the Philippines and India (twice)
The simple process of just registering the device and showing me how to logon was beyond them all. One call centre guy in the Philippines told me that I had bought an unverified product because he couldn't find the code number for it from probably an unregistered dealer. He asked me how to spell Spark said couldn't find it!
It ended probably 6 hours later with the Netgear call centre operator in India telling me that the Spark shop should have set up this device for me when I purchased it (admittedly I was laughing in a maniacal hysterical way at this point).
Clearly Spark should not be selling a product that they have no idea how to install and Netgear's support in New Zealand is completely nonexistent.
I have never previously bought Netgear because I've been told the customer support is useless (no surprises there) the only way I would ever consider using it is if I was buying it through PB tech in New Zealand who seem to be there only people interested in giving any decent customer support.
Roll on e-SIM and 5G when these devices will be completely redundant and Netgear will join other useless hardware providers and disappear!

...read more
2020-02-07 17:05:32
Tracy Olberg 9.0
I was in the process of switching my Mum's ISP from Spark to MyRepublic, based on the survey, when I discovered that Spark offered a great offer for unlimited wifi AND NetFlix (Netflix was the reason I was looking at swapping providers). According to this new deal, my Mum is paying the exact same amount for internet, however it now includes NetFlix. For this reason alone, I have changed her plan, but kept her with Spark.
Pros
no
Cons
no
2020-02-04 13:20:41
Emanuel Correia 7.0
They have been great in the past and have helped through tough situations, but of recent they have outside support teams who cant really help you when you need help.
Pros
In the past they were always obliging and understanding
Cons
Not able to be understanding when you in a situation
2020-02-04 08:40:44
Gareth Ranger 8.4
Excellent provider with a stable connection but prices are not as competitive as others.
Pros
Stable, Reliable, Reasonable customer service
Cons
Non-competitive pricing, Mistakes made when changing residence
Showing 6-10 of 275 items.
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Aug 13, 2017
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