Spark Broadband

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Spark Broadband
5.4

total

  • Reliability 5.9

  • Speed 5.7

  • Support 5.0

  • Features 5.7

  • Value 4.5

Average from 201 reviews

Digital technology can make a significant, positive impact on our nation's social and economic wellbeing – enabling stronger, safer, more connected communities (even in the most remote rural areas), opening more opportunities for our children (regardless of their socio-economic backgrounds), and improving health outcomes for New Zealanders of all ages and walks of life.

It can enable Kiwi companies to compete - and win - on the world stage and become smarter, more agile businesses by harnessing all the benefits of new technologies such as Cloud services and the Internet of Things.

Spark's success is dependent on our customers in one key market: New Zealand. That's why we're passionate about using technology to be truly useful to our customers, helping make our country better and enriching the lives of all New Zealanders. We want to be the most valued brand in the home, and the most trusted partner for business. 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

 

 

 

Spark Broadband
5.4

total

  • Reliability 5.9

  • Speed 5.7

  • Support 5.0

  • Features 5.7

  • Value 4.5

Average from 201 reviews

Deep1st February 2017

1.0
Reliability
1
Speed
1
Support
1
Features
1
Value
1

Spark provide the most disgusting internet service in Auckland, am totally tired with their service. I am using the spark broadband from the last 1 year, before it was good but right now it's so terrified. So am just going to stop that asap.......

Jay9th January 2017

1.6
Reliability
1
Speed
1
Support
1
Features
4
Value
1

Poor service. This appears to be a regular theme with Spark. Never got connected (after months of waiting). When I complained, Spark suggested I speak with the cancellation team.

Classy.

Pros:

Lightbox subscription.

Cons:

Customer service is incredibly poor. Modems are cheap and nasty.

Craig Duckett19th December 2016

9.6
Reliability
10
Speed
10
Support
9
Features
10
Value
9

Have been with Spark for over 3 years now and have had no problems what so ever, they were very accommodating when we moved house and with organising ADSL while we waited for Fibre.

Pros:

Great discounts when bundling mobile with broadband. Fast speeds what never slow and very reliable.

Cons:

Maybe not the cheapest but the quality of service and product I have received out ways this.

Max10th December 2016

4.4
Reliability
2
Speed
2
Support
4
Features
4
Value
10

Fix u internet i cant even watch a youtube video when no one is on the internet thats bullshit

Pros:

Nothing

Cons:

Slow

Oralee28th November 2016

2.0
Reliability
2
Speed
2
Support
2
Features
2
Value
2

Given them another chance but still crap

Pros:

Free cheap, crappy modem - we're on our 2nd one

Cons:

Unreliable vdsl - connection drops off regularly, speed slow & variable daily/ weekly, hate speaking with customer who are a million miles away

Kit Carter16th November 2016

5.0
Reliability
7
Speed
6
Support
1
Features
7
Value
4

OK speed, OK reliability, incredibly poor support. Need to spend some of their massive profits on NZ based customer service.

Pros:

Stable, reasonably consistent speeds.

Cons:

Cut off my phone for a week during install. Be prepared to wait, and wait... and wait for service calls.

Blair Crosbie15th November 2016

1.4
Reliability
1
Speed
1
Support
2
Features
2
Value
1

Would have given a lower rating but system only goes as low as one.

Pros:

Desperately needs some pros to replace the amateurs.

Cons:

They all work for Spark.

Ian Hammond15th November 2016

5.2
Reliability
8
Speed
8
Support
1
Features
6
Value
3

We been with NZ Post Office/Telecom/Spark for over 45 years.
The last 5 monthly bills have all had a massive error.
They charging us for 100/30 & 200/30 at same time.
Each month we ring up and tell them and they correct it, but for 5 months

Pros:

Speed pretty good I average 96/30

Cons:

Cant sort their sodden billing out

John15th November 2016

5.6
Reliability
7
Speed
6
Support
3
Features
7
Value
5

Not very competitive on price, until you threaten to switch to another ISP, then price reductions are suddenly offered

Pros:

Probably the best for speed on ADSL(can't get VDSL & no fibre till 2018 here in Te Atatu)

Cons:

Terrible customer wait times to get through to them if u are having speed or connection issues (always in the wet winter months with copper lines)

Anton12th November 2016

5.0
Reliability
7
Speed
5
Support
5
Features
5
Value
3

Average quality provider. Sometimes there are failures in connection and support can not resolve it quickly

Pros:

Free router and availability

Cons:

Support service and malfunctioning

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