The Commerce Commission has conducted ongoing independent research, surveying approximately 4,000 residential Kiwi consumers every 12 months about their satisfaction with their broadband provider.
The survey results are published as a ranking to help inform consumers about which providers offer the best customer service for mobile and broadband connections.
The results represent the view of consumers who took part in the survey. Only providers with a market share of 5% or more in their survey are ranked.
In publishing these results, the Commerce Commission and Broadband Compare are not giving advice or making recommendations. Rankings are updated regularly based on the previous 12 months’ survey results and only providers with a sample size of at least 5% of total respondents are shown. Smaller providers who are not listed offer their own level of customer service and may be able to provide you with a more personalised service.
If you’d like to learn more about the methodology used, download Commerce Commission ranking methodology guide.
Source: Commerce Commission
