Vodafone price increase – customers can switch to a better deal with no cancellation penalty

Tuesday, February 19, 2019

Last month Vodafone announced a $3/month price increase on all broadband plans for all residential customers, whether they have a ADSL, VDSL or Fibre connection. The increase effected about 400,000 households across New Zealand.

The NZ Herald today revealed that as Vodafone imposed the price increase on customers with fixed term contracts, the customers are allowed to terminate their contract with no penalties. This means that if you are part way through a 12 or 24 month contract with Vodafone, and you have been caught out by the price rise, you can switch to a better broadband deal today

Vodafone customers may only have become aware of the price increase when they received their February broadband bill.  Communications from Vodafone about the price increase didn’t specifically mention that customers have the option to terminate their broadband contact without any penalties

Don’t get caught out by the Vodafone price increase – customers who signed up before 1 February can switch with no penalty

Consumer head of research Jessica Wilson says companies should not raise prices on contract customers unless there are exceptional circumstances.

"We've got a major beef with companies increasing prices for customers on fixed-term contracts. When you sign-up for a fixed-term, the price you pay should remain the same during the term of the contract," she said

"The only reasonable exception would be if GST - or other mandatory levies outside of the company's control - went up," she said. "In this case, we don't think Vodafone has clearly explained the reason for the $3 price increase."
 

How much could you save today?

At Broadband Compare we make it easy to compare the best deals in your area. Simply enter your address into the Broadband Compare address finder to see the best deals we have available in your area

Broadband Compare has exclusive deals from Orcon offering free unlimited broadband for 3 months (then from $84.95/month), with free modem rental and free standard installation

Or choose unlimited Broadband from Slingshot with 6 months half price (then from $84.95/month) with free modem rental and free standard installation.

Why wait? Check your address for a better, faster, cheaper broadband connection.

 

 

 

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