Leave a review of Zeronet

Reliability
7
Speed
7
Support
7
Features
7
Value
7

Terms of Use and Privacy Policy apply

Zeronet is New Zealand’s first sustainable provider of unlimited Fibre broadband internet. Zeronet provides Kiwis the same great internet, at the same low prices, but does this with far less impact on the planet. Zeronet will soon be certified* as New Zealand’s first carbon zero internet service. Zeronet plants five trees for every new customer. Zeronet’s electricity is produced from solar – when the weather permits.

Zeronet makes the online signup process quick and easy via www.zeronet.co.nz. We offer hassle-free set-up and connection with a supportive helpdesk team who avoid using confusing tech-speak. We encourage the use of your existing internet router wherever possible - so it doesn't end up in landfill. We also encourage the use of built in Wi-Fi boxes whenever possible.

*We work with Toitu Envirocare to measure our greenhouse gas emissions, offset them and be independently audited to achieve official certification of our carbon status.

Zeronet means Naturally Fast Internet

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Total: 3.1
Reliability 3.5
Speed 4.3
Support 2.1
Features 3.4
Value 2.3
Average from 23 reviews
Showing 1-5 of 23 items.
2026-02-18 00:42:34
Russ 3.2
I moved from One to save some $ and had a nagging feeling it would bite me. It did. Lost sim cards, errors setting up my mobile account, over charging and a completely outdated service model where you have to repeat your issues over and over.
3 months in and still experiencing incorrect billing and no record of my last 5 conversations with them. I am cutting my losses and moving on.
Mobile network is fine but they piggy back off 2 degrees so not much for them to do.
AVOID the hassle and do not engage Zeronet, which clearly stands for zero service, zero back office capability and zero joy. ...read more
Pros
Nuthin
Cons
Everything
2026-02-02 15:27:58
Richard 1.0
I was initially happy with the service. When my 12-month contract ended, I checked competitor pricing and messaged Zeronet to see if they could match it. They agreed, and I accepted the offer.

Three months later I noticed the agreed discount had never been applied and my charges had actually increased. When I queried this, responses were very slow and they would not honour the original offer or provide any refund.

Disappointing experience, especially given the clear agreement
Pros
good at getting new customers
Cons
dishonest
2025-09-16 06:25:33
Randy Lao 3.4
Let me wait for a month.rescheduled me 3 times and just ate the money i sent them .i ended up applying for a different company.didnt even offer anything just took my money and say no refund.
Pros
None
Cons
Everything
2025-08-14 00:24:30
Mark 8.6
Speed fast
Pros
Good Speed
Cons
No cons
2025-08-04 15:41:27
Keristero 4.2
Terrible untrustworthy company, they will double charge you, fail to apply discounts, spring price increases on you and deny any wrongdoing via their tech support.
Pros
Internet worked fine, provided router was fine
Cons
I would not be suprised if they are breaking the law.
Showing 1-5 of 23 items.
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