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Orcon

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Orcon
5.4

total

  • Reliability 5.7

  • Speed 5.8

  • Support 4.7

  • Features 5.6

  • Value 5.2

Average from 55 reviews

Orcon Broadband offer two main types of Orcon Broadband package.

Orcon is one of the new breed of New Zealand Broadband Providers. They keep the Orcon Broadband plan prices simple so that you know exactly what things will cost and what you will get.

Some Orcon broadband plans include a telephone landline whilst other broadband plans, like Orcon Naked Broadband doesn't have a home telephone line included as an option.

Orcon does offer Orcon Ultrafast Fibre Broadband and Orcon broadband packages with different data limits and variable speeds.

The type of Orcon broadband connection you can get depends on the broadband connection available in the street at your address. Orcon offers all types of broadband connection, Orcon Fibre, Orcon VDSL and Orcon ADSL dependant on what is available in your broadband region.

 

** NOTE: The above information has been provided by the ISP or reproduced from their website ** 

 
Orcon
5.4

total

  • Reliability 5.7

  • Speed 5.8

  • Support 4.7

  • Features 5.6

  • Value 5.2

Average from 55 reviews

brendan30th May 2017

4.0
Reliability
4
Speed
5
Support
4
Features
5
Value
2

totally frustrated by modem dropping out every couple of weeks, dont realise until we go to use phone.
After 3plus years of frustration i've had enough.
Orcon- you suck

Binu Poulose29th May 2017

6.8
Reliability
7
Speed
6
Support
7
Features
7
Value
7

very slow

Ruth Mantz26th May 2017

4.0
Reliability
4
Speed
3
Support
3
Features
7
Value
3

Cuts out in bad weather, speed not continuous

Terry Hawker25th May 2017

7.4
Reliability
8
Speed
8
Support
4
Features
8
Value
9

A good usually fast, usually reliable service. A pity about the support. Although a reasonable first response time there is hardly ever a resolution. Finally it you just stop getting any communication. ie, it has been passed to our 2nd level support, then one more call asking all the same questions, after that NOTHING!!!

Pros:

Speed, reliability and cost.

Cons:

SUPPORT!!!!

John25th May 2017

3.2
Reliability
6
Speed
4
Support
2
Features
2
Value
2

useless accounts system and help staff unable to understand their accents

Pros:

None

Cons:

None

Jason23rd May 2017

7.0
Reliability
7
Speed
7
Support
7
Features
7
Value
7

Good

Pros:

Good

Cons:

Good

Himan21st May 2017

2.2
Reliability
1
Speed
3
Support
1
Features
3
Value
3

Worst Support I have ever experienced. They know nothing about NZ, all pinoys. Internet is always choking slow or broken. My part time job from last 1 month is to call their retarded support staff everyday who don't even let you speak and keep regurgitating scripted lines or cut you off or put you on hold. So called technical support don't even understand basic IT/networking terms.

Pros:

None; ( my internet crashed twice while writing this review; had to write 3 times)

Cons:

Support, reliability, speed. I wish they go bankrupt soon.

pika9th May 2017

6.0
Reliability
5
Speed
9
Support
2
Features
9
Value
5

no technical support, Stay away

M Hartono30th April 2017

3.0
Reliability
6
Speed
6
Support
1
Features
1
Value
1

Was a customer for over 2 years never missing payment. They deleted our email and didn't tell us. It took 7 attempts contacting by phone, email and support tockets over a 6 week period to get them to accept it was deleted and get it turned back on. It took me over 6 hours of my time to get a simple explanation and action by Orcon to fix the issue. To top it off our monthly bill was due and I told them I wasn't paying it till I got answers, they have not provided any answers so they have lost our custom. Their quality of representatives is disgusting and unable to understand simple English. Their policy to not help and not value existing customers is even more appalling. Shame on Orcon for there total disregard of customers they should be looking after rather than pushing away.


...read more

Pros:

None

Cons:

The CEO's promises made in the New Zealand Herald and on Orcon website state they are the best service provider to give its customers the best services and advanced technology. By deleting their clients services without notification and refusals to fix the issues is an extremely far cry from these promises. Appears this talk is nothing more than untrue banter passed off as publicity. ...read more

Nancy29th April 2017

3.0
Reliability
3
Speed
5
Support
1
Features
5
Value
1

Worst ISP ive ever dealt with to date!!! If you want endless headaches and problems, sign up with Orcon!

Pros:

None

Cons:

Didnt connect me up within 7-10 working days, it took over a month to set me up with ADSL when I was paying for VDSL.
Unstable internet connection for the first month.
No perks of joining VDSL plans.
No solutions from customer service team. And no accountability for poor service. One person tells you one thing another tells you something else.
Billed me cancellation and a number of other charges when I had just joined.
They dont tell you when you sign up that you have to return the modem upon cancellation.
One problem after another..
...read more

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