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Best Customer Support Award 2018

For better service, better broadband, better value.

We take service seriously. That’s why we have local sales and service hubs close to our customers – we can be on your doorstep in a flash to sort things out.

Expanding our world-class customer service, our new service - offered by specialised NOW techsperts - helps customers make the most of their digital technology and provides that much needed assistance beyond-the-router. Whether it’s improving Wi-Fi and sorting dropouts, setting up a Smart TV, helping to optimise streaming or gaming experiences, or sorting computer issues - NOW strives to create a hassle-free technology experience, regardless of where customers bought their technology.

We can provide phone and broadband services across most of New Zealand, with dedicated customer hubs and techpserts in Hawke’s Bay, Tauranga, Rotorua, Wellington.

** NOTE: The above information has been provided by the ISP or reproduced from their website **





Total: 8.2
Reliability 8.5
Speed 8.0
Support 8.6
Features 7.7
Value 8.1
Average from 84 reviews
Showing 1-5 of 84 items.
2020-09-17 12:47:15
Kem Mason 10.0
I have worked from home for 10 years, making heavy use of the internet. Before I found NowNZ (Just over 5 years ago now), I was with Vodafone (and I'd tried a few others as well). I had a problem that Vodafone was trying to fix for a few weeks, and was unable to (I was having to use my phone for internet in the meantime). I got fed up, found NowNZ, switched, and they had me up and running within a couple days -- keeping me up to date on what was happening with Chorus (where the fault lay in the hardware). I've had a couple different very unusual requests as well, and they've always been able to resolve them very quickly. ...read more
Awesome Tech Support, Reasonable Prices, Fast / reliable speed. Offered me a deal to credit me with money in order to offset a contract with previous provider too.
none -- if you can switch to them, you should
2020-09-12 06:51:17
William C O'Donnell 7.0
Sign up was a breeze, contact from NOW was quick & friendly & helpful. Email response was quick, as was return phone call. Waiting to see how the changeover goes on Tuesday !
2020-08-31 20:48:12
Robert Wood 9.4
In over three years with NOW, I've not had a problem. Also, first telco I've been with that reduced the amount they charged on my monthly plan.
Reasonably fast.
Odd times my computer tells me 'No Internet Connection' when the connection is still 'Connected' Likely an operation glitch!
2020-08-27 15:48:58
Dave Thomas 9.6
Been with these guys from the days when they were AirNet. They get stuff done in minutes or hours where competitors take day or weeks (or longer).
2020-08-26 14:38:04
Leeanne Berridge 9.2
Fast and great customer service. Great communication skills and friendly faces...
Showing 1-5 of 84 items.
NOW broadband has won New Zealand’s ‘Best Customer Support’ for the second year
Nov 20, 2019
Kiwis are moving to NOW, for a new level of service and support
NOW broadband has won New Zealand’s ‘Best Customer Support’ for the second year running in Broadband Compare | TUANZ 2019 Awards. In an industry dominated by large market players, NOW broadband is achieving industry-leading growth by targeting its competitors where they’re not looking – service and support. 
Best Broadband Providers 2019
Nov 18, 2019
Who are the best broadband providers for 2019?
Want to know which broadband provider offers the best Fibre plans? Or which has the best customer support? Or perhaps the best rural plans? Here are the best broadband providers for 2019.
Get the most out of your fibre broadband experience
Mar 31, 2019
Get the most out of your fibre broadband experience
There are a range of factors that can affect your fibre broadband performance. Don’t suffer with a poor broadband service. Check out these tips to get the most out of your fibre broadband experience. 
NOW Broadband
Mar 13, 2019
NOW Broadband
Hawke’s Bay provider NOW Broadband is putting the service back into one of the biggest service industries. Having developed a pedigree in setting the bar for great customer service, their market leading NPS score, wealth...
SPOTLIGHT: NOW Phone & Broadband
Feb 11, 2018
SPOTLIGHT: NOW Phone & Broadband
February's SPOTLIGHT focuses on NOW Phone & Broadband.  A Broadband Compare Award Winning ISP we have highlighted the best NOW Broadband Deals and some of the key NOW features and benefits.
Best Broadband Innovation Broadband Compare Awards 2017 - Finalists
Sep 21, 2017
Best Broadband Innovation Broadband Compare Awards 2017 - Finalists
The finalists in the Best Broadband Innovation category, sponsored by Chorus, of the Broadband Compare Awards 2017 have been named.  
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