Average from 17 reviews
Bigpipe means fast, unlimited broadband internet in a variety of flavors starting with cheaper, accessible ADSL, to faster VDSL, and all the way through ultra-fast fibre broadband. No data caps, no throttling, no contracts, and great online service. So if you’re after naked broadband internet with no data caps and no contract – get Bipgipe. It’s internet the way it should be.
At Bigpipe, they won't try to sell you a landline that you don't want or need. Some other internet providers only sell bundled packages, but they’re just a broadband provider – and they do their broadband naked and unlimited, the way it should be.
Naked ADSL and VDSL
Bigpipe’s entry level ADSL plans are great for home users who want fast and unlimited broadband, but don’t need the higher download speeds required for full-on online gaming and live streaming. Their mid-level VDSL plan is where you start to experience some really serious speed, and it is great for gaming and live streaming, not to mention that it is also unlimited like all their naked broadband plans, which means no data caps (for real!).
If you live on the internet and only the fastest connection will do, then you’ve got to try our naked UFB plans. Download speeds from 100-200 Mbps and up to 200 Mbps upload - it doesn’t get any faster than this. Once you have experienced the joy of an un-capped, ultra-fast fibre broadband connection you’ll never want to go back.
Average from 17 reviews
Matthew Collie11th June 2017
Economic but good overall performance.
Generally a bit cheaper than competitors. VDSL connection has been relatively stable with very few speed issues.
Online email support is terrible, very slow to respond. Have requested an upgrade to UFB for literally months now with responses saying "we'll get you connected ASAP" but it never eventuates. I am considering a change in ...read more
Martin Weekes18th May 2017
On install I had network speed issues and despite following all the required tests no one at BigPipe could explain why my connection was not up to speed. In frustration I decided to try to resolve it myself, took apart the wiring and found that Chorus had put a screw through the cable - once I changed the wire all was ok until my plan was "upgraded" .
I'm now on 1000mb download and my service is so inconsistent that since the first week of gigabit service its never gone beyo ...read more
I'm struggling on this
Poor Customer Service
Sam11th April 2017
Never had a problem in 2 years
Basic service package, no firlls... but no real problems
none really, no frill service and no frills price
Mahesh28th March 2017
Everything too slow.
Gavin28th March 2017
Could not resolve my connection speed issues
Bad service and connection speed issues
James10th February 2017
Moved from VDSL but only getting 2Mb to Fibre and much much better.
VDSL speed issues were my problem though as faulty internal wiring and held of from fixing at as unit complex was doing a single fibre install
Great app that can be used to control the bandwidth
Harry10th February 2017
Really great value broadband. Slightly annoying having to only contact support via email but the price is right!
Michael10th February 2017
They're an excellent provider in general. You do need a decent router for Gigabit however getting a constant 960/480Mbit via Ethernet. Support has been top notch.
Support, Speed, Reliability
No IPv6, Handover in Auckland
Wimpie14th January 2017
Love BigPipe, they're a great company and joining them was a breeze, got the internet speed I paid for and connecting to the net was snappy! I would definitely recommend BigPipe to anyone looking for a new ISP ;)
Fast reliable internet speed and competitive pricing, with fast-ish customer support
No Call-center they're e-mail only
Adrian28th December 2016
Tried their 900 down option - got 470 once over a 2 week period - rest of time just 90 down.
If you stay with 100 down you'll be ok.
Very slow support - 1 week for email responses. Don't pay for 200+ speeds - they simply don't work.