Leave a review of Spark Broadband

Reliability
7
Speed
7
Support
7
Features
7
Value
7

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Spark Broadband

Spark New Zealand Limited is a New Zealand telecommunications and digital services company providing fixed-line telephone services, mobile phone services, broadband, and digital technology services (including cloud, security, digital transformation, and managed services). Its customers range from consumers to small - medium business, government agencies and large enterprise clients.

It was formerly known as Telecom New Zealand until it was rebranded to Spark on 8 August 2014. It has operated as a publicly traded company since 1990. Spark's mobile network reaches 98% of New Zealand, with over 2.7 million mobile connections and 687,000 broadband connections.

** Note: The information above is sourced from providers or their websites.  Spark has chosen not to contribute towards the funding of NZ Compare but we continue to share publicly available details to help Kiwis make more informed decisions.**

Compare Spark Broadband Plans
Total: 5.5
Reliability 6.3
Speed 6.0
Support 5.2
Features 5.9
Value 4.4
Average from 365 reviews
Showing 61-65 of 365 items.
2020-10-19 16:57:06
Craig Holmes 7.8
Spark have been great over the years we've been with them but the price have been creeping up and now we want to go naked on the broadband and there's much better deals out there.
Pros
Big company. Reliable and efficient
Cons
Too expensive compared to other providers
2020-10-17 09:26:03
Shamim Shakur 8.4
Reliable service provider
2020-10-04 16:43:01
David Bastion 5.8
Been with Spark for 30+ years and noticed they aren't competitive with new providers. I think they rely on current customers being complacent and not questioning the value they are getting.
Pros
Easy to have all phones and broadband on one account. Pretty helpful service desk.
Cons
Speed and pricing of plans not competitive.
2020-09-30 11:07:28
HELEN DALLASTON 8.0
Spark did their job well but I found a much cheaper option with another provider.
2020-09-17 21:15:29
Lucia 8.0
I have used spark broadband with homeline for over 10 years. In the past, they have been able to offer discounted rates to existing customers when there were promotions for new customers. Unfortunately, this was not the case any more in the last couple of years and their contact centre or sales department stuffed up with a change I already said no to. This created unnecessary hussle for me. Besides, I feel the price is quite high compared with some other good providers.
Pros
Quite reliable, seldomly had issues. Overall customer service staff had been good.
Cons
Getting more and more expensive.
Showing 61-65 of 365 items.
2/08/2016
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Unlimited Broadband at the speed you need with the price you want. For just $59.59 per month, you can make your broadband a lot more simple.
Unlimited Broadband at the speed you need with the price you want. For just $59.59 per month, you can make your broadband a lot more simple.