Leave a review of Slingshot Broadband

Reliability
7
Speed
7
Support
7
Features
7
Value
7

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Slingshot Broadband

slingshot broadband nz

From the start, Slingshot has been challenging the telco industry and fighting to give New Zealand families better value broadband, supported by amazing service.

Slingshot NZ know that in the modern world, it is crucial to stay online, but they also know how confusing it might be to get online. They have worked hard to make Slingshot easy, affordable and hassle-free – because this guys know you have other important things to do and spend your time on than sorting your internet.

They are dedicated to making broadband simple, affordable, easy to use, and cover the needs of a modern family – whether they are intensely streaming videos, gaming all day, or just spending their time on Facebook.

Slingshot broadband is part of the Vocus Group of companies.

Slingshot Broadband offer ultrafast Fibre & Naked Broadband Plans for New Zealand. 

They have a range of different broadband plans available. Some of their broadband plans include a home phone line whilst other broadband plans are like Naked Broadband and don't have a home telephone line.

The type of broadband connection you can get depends on your address and area. They offer all types of broadband connection, Fibre, VDSL and ADSL dependant on what is available in your broadband region.

** NOTE: The above information has been provided by the ISP or reproduced from their website **

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Total: 5.8
Reliability 6.0
Speed 5.9
Support 5.2
Features 5.7
Value 5.6
Average from 279 reviews
Showing 1-5 of 279 items.
2024-05-06 16:26:29
John 5.8
Slingshot, owned by 2degrees who in turn is owned by Voyage Australia Pty Limited, and they are owned by Vocus Group Ltd (formerly Vocus communications) who is owned by a consortium of Macquarie Infrastructure and Real Assets (MIRA) Australia. The latter an Australian Infrastructure Investment Group.
I believe they also piggy back Amazon Networks infrastructure as well.
So, comparing 2degrees with Slingshot seems to result in the same bad customer service reviews and sometimes dodgy network connections.
I.e. Packet loss and lower speeds than advertised.
When connecting to many Australian businesses I had found a lot of connections also seem to be getting re-routed overseas to America before coming back to the Australian company and then onto NZ.
A result of their contracts that they have secured within other countries for connections perhaps? The business connection with Amazon Networks?
So I guess the above mentioned ownership probably explains why the two companies have similar performances and bad reviews. They are owned by the same parent company. :-/


...read more
Pros
For the most part the connection functions. Not at full speed, but at around 80% of the given 300mbps paid for.
Cons
Customer service is so so. Off shore as far as I can tell.
2024-01-05 10:11:51
Max 3.0
Average speeds and reliability.
Pros
Good customer helpline.
Cons
Extremely expensive termination fee, and they blocked access to the router settings so that I can't change them. Average speeds and reliability.
2023-09-13 20:01:21
John 1.0
Dont waste your time considering Slingshot as a internet provider, you may save a dollar with a good promotion but they will find the way to rip you off later on. E.g.: disconnection charges, claiming for the return of a modem that wasnt theirs, sneding out 2 wrong invoices after cancellation date was passed, taking months to return the money they have wrongly charge you, customer service is the worst of its kind!
2023-08-23 10:59:37
glenn taplin 4.2
Following slingshot taking over Stuff, I renegotiated my plan down from the $89.95 to $75/mth. The first mth was correct, then $93.95? @ mths later when I realised their mistake I emailed them to query. Got std reply next day that they intend to answer within 1 day. After 1 week I emailed again to check. After 9 days I rang, then the first lie "your call is important to us", followed shortly by the 2nd lie "an agent will be with you shortly". After 30 min I get "there is 9 callers ahead of you in the queue". Their very obvious modus operandi is to hope that at least 50% of the callers give up in frustration. However they have a DD in place that enables them to take whatever they like from my bank - and no major banks (except Kiwi) will allow a person to cancel a DD. Rock and hard place. Meanwhile still waiting on phone, missing 3 incoming calls... ...read more
Pros
seriously!
Cons
Customer service is non existent, in fact deliberately no service, i have buffering and drop out of broadband that I thought no longer existed with modern providers
2023-08-22 13:04:59
Holmes John 1.2
Very difficult to reach.... slow internet
Pros
Not many
Cons
Slllllloooooowwww
Showing 1-5 of 279 items.
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