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Reliability
7
Speed
7
Support
7
Features
7
Value
7

Skinny’s whole reason for being is to strip everything back, so you only pay for stuff you actually want at super low prices. It’s based on a model called common sense. Skinny broadband only does award winning mobile and broadband, and it’s all prepay.

Skinny Mobile is a division of Spark New Zealand Trading Limited, and Skinny happily uses Spark's 4G network.

Do I need to use the Skinny router (modem)?
Yes, you do but if you sign up on their 12-month term contract plan, you will get HG659 modem for free. If you prefer to keep things simple and stay out of contracts then you will need to buy it for $99. This router has been configured and works right out of the box with a very simple setup to make things super easy. You cannot bring your own modem to connect to them.

Is it really unlimited?
Correct, their Unlimited Broadband is a fixed-line connection (as opposed to the 4G wireless broadband), which means you can stream all the movies you want and not worry about your data. There is no data limits or caps!

Is Skinny Unlimited Broadband available everywhere?
Anyone who can get a fixed-line internet connection in New Zealand can get ADSL or VDSL plans. You can also get fibre connections in the main centres, including Auckland, Wellington, Hamilton, Tauranga, Palmerston North, Whanganui, Christchurch, Dunedin and many others.

How fast is the connection?
After you enter your address in the address checker, we will show you the best connection type available at your property. Their base plans are the same price, no matter what type of connection you can get, and your speed will totally depend on the connection type. With standard (VDSL or ADSL) connection your maximum speed will be around 10 to 50Mbps (average throughout New Zealand). If fibre is already installed in your house or your address is fibre ready, you will be able to get speed up to 900Mbps. As soon as fibre becomes available at your street, just get in touch with them and they will look at upgrading your connection to fibre.

What about contract?
It is up to you. If you do not want a contract then just pay upfront for the router ($99) and connection fee ($49). They have introduced their first ever 12-month plan as a way to offer an option to cover the initial costs. They have kept it smooth and easy. It is very simple, if you decide to terminate your contract before 12 amonth expired then you would need to pay an exit fee of $199. 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Total: 5.9
Reliability 5.8
Speed 5.9
Support 5.8
Features 5.2
Value 6.9
Average from 52 reviews
Showing 21-25 of 52 items.
2018-09-05 07:30:16
Deirdre Kent 8.2
Delighted with this company but since they depend on 4G mobile network and this isn't available where I am going to move, I have to stop using them. Sad.
Pros
Price and service superb
Cons
We ran out often two days before the end of the month and it got tricky learning to renew online.
2018-07-14 12:22:37
Greg 4.4
Sure not fast for 2018,
Pros
cheap
Cons
slow,
2018-07-05 14:03:31
David Nairn 6.0
I have a SkinnyDirect $35 4Gb rollover data with unlimited voice and texts.
If I run out of data the easiest and cheapest option is to cancel current plan and start a new one. Occasionally use the $50 12Gb plan.
Industry wide data pricing is a racket. eg. Common plan costs $55 for 6Gb and $65 for 35Gb plan. Just $10 for 29Gb.
Pros
Pros: Cheapest plan around. Reasonable signal strength most places in NZ.
1 month contract.
Their web site = my dashboard is easy to use. The Help team do know how their site works.
Cons
Cons: Support is bad. Any problems are always said to be at my end. Only under pressure will they do anything to assist with ph/network setup.
Recently bought a new Ph. Old Skinny SIM not fit. Purchased new one at Countdown (Spark retail not sell). Turns out Skinny Mobile SIM and SkinnyDirect SIM are different and Skinny Direct Help sent me a new one. After 4 days snail mail it did not work out of the box. They had to do settings at their end. IF I had walked into a 2Degree shop as a 2Degree customer with my new ph they would have sorted it on the spot.
Will move to another provider when the competition sort data pricing.
...read more
2018-06-14 04:43:55
Sharon 1.0
Since moving to Skinny from Vodafone, the service has been really poor, disconnecting many times an hour, and we can't use Chromecast. Support took weeks to get back to us, and there were 40 minute waits to speak with someone on the phone. We were eventually sent a replacement modem, but this was worse, not better in terms of Internet speed and reliability. When we attempted live chat, they gave us the wrong information and asked us to do a test that was not applicable to our fibre service and it brought down the Internet completely. After weeks of this, and insisting on speaking with a supervisor, we were referred to a properly trained technician who advised us after much investigation that we'd been given the wrong information previously during our dealings with support staff. Ultimately, we were advised that the Skinny network could not provide us with stable Internet service at the speeds advertised as part of their package. We are in the process of trying to find another provider. My advice would be to avoid them at all cost. You get (or in this case, don't even get) what you pay for. ...read more
Pros
Cheap
Cons
Slow, unreliable Internet, poor support, poorly trained staff with each staff member telling you something different. Can't use Chromecast with Skinny.
2018-06-12 07:29:05
Ness 4.6
Awful! Support terrible!
Showing 21-25 of 52 items.
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