Leave a review of Skinny

Reliability
7
Speed
7
Support
7
Features
7
Value
7

Terms of Use and Privacy Policy apply

Skinny’s whole reason for being is to strip everything back, so you only pay for stuff you actually want at super low prices. It’s based on a model called common sense. Skinny broadband only does award winning mobile and broadband, and it’s all prepay.

Skinny Mobile is a division of Spark New Zealand Trading Limited, and Skinny happily uses Spark's 4G network.

Do I need to use the Skinny router (modem)?
Yes, you do but if you sign up on their 12-month term contract plan, you will get HG659 modem for free. If you prefer to keep things simple and stay out of contracts then you will need to buy it for $99. This router has been configured and works right out of the box with a very simple setup to make things super easy. You cannot bring your own modem to connect to them.

Is it really unlimited?
Correct, their Unlimited Broadband is a fixed-line connection (as opposed to the 4G wireless broadband), which means you can stream all the movies you want and not worry about your data. There is no data limits or caps!

Is Skinny Unlimited Broadband available everywhere?
Anyone who can get a fixed-line internet connection in New Zealand can get ADSL or VDSL plans. You can also get fibre connections in the main centres, including Auckland, Wellington, Hamilton, Tauranga, Palmerston North, Whanganui, Christchurch, Dunedin and many others.

How fast is the connection?
After you enter your address in the address checker, we will show you the best connection type available at your property. Their base plans are the same price, no matter what type of connection you can get, and your speed will totally depend on the connection type. With standard (VDSL or ADSL) connection your maximum speed will be around 10 to 50Mbps (average throughout New Zealand). If fibre is already installed in your house or your address is fibre ready, you will be able to get speed up to 900Mbps. As soon as fibre becomes available at your street, just get in touch with them and they will look at upgrading your connection to fibre.

What about contract?
It is up to you. If you do not want a contract then just pay upfront for the router ($99) and connection fee ($49). They have introduced their first ever 12-month plan as a way to offer an option to cover the initial costs. They have kept it smooth and easy. It is very simple, if you decide to terminate your contract before 12 amonth expired then you would need to pay an exit fee of $199. 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Total: 6.0
Reliability 5.9
Speed 5.8
Support 5.8
Features 5.3
Value 7.0
Average from 64 reviews
Showing 1-5 of 64 items.
2020-11-22 17:28:04
Dave 9.6
Great provider - I never had a problem in four years of service. Unfortunately I had to change provider as Skinny cannot accept direct debits or bank deposits as payment.
Pros
Reliable
Cons
Only accepts credit/debit card as payment
2020-11-10 00:35:15
David 7.6
Been with Skinny for almost 3 years. From unlimited VDSL to unlimited fibre 100/20. Their plan was always one of the cheapest if you are an early adopter. Their speed is as advertised.

Back in VDSL era their technical support can be a pain to deal with (only solved after repeatedly calling them and escalating the issue to their support manager). But ever since I upgrade to fibre I haven't had issues with them, overall still happy to stay onboard with Skinny :)
Pros
Good value for money, speed is consistent as advertised.
Cons
Customer support can be frustrating to deal with (hope you don't encounter technical issues so you won't have to deal with them!)
2020-08-17 12:45:41
Greg 3.4
Speed used to be good but recently the speed drops off to less than 1 Mbps for long periods.
Pros
Cheap plans, good when it works
Cons
Poor support. No updates when things go wrong.
2020-07-30 19:24:55
Mauria 4.6
Was OK at first but was slow speed
2020-07-11 22:05:30
Hayden 10.0
10/10 what more can i say.
Pros
Everything
Cons
None
Showing 1-5 of 64 items.
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3 Great Offers
×
offer
Unlimited Broadband from $59/m
When you BYO modem
Limited time offer
T&C's apply
offer
Slingshot Exclusive Offer
Unlimited Fibre 100 - ONLY $64.95/mth
Plus Bundle Discounts
T&C's apply
offer
Get a FREE Google® Chromecasts
And a free rental router
On a 12-month plan
T&C's apply