Leave a review of Skinny

Reliability
7
Speed
7
Support
7
Features
7
Value
7

Terms of Use and Privacy Policy apply

Skinny’s whole reason for being is to strip everything back, so you only pay for stuff you actually want at super low prices. It’s based on a model called common sense. Skinny broadband only does award-winning mobile and broadband, and it’s all prepay.

Skinny Mobile is a division of Spark New Zealand Trading Limited, and Skinny happily uses Spark's 4G network.

Do I need to use the Skinny router (modem)?
Yes, you do but if you sign up on their 12-month term contract plan, you will get a modem for free. If you prefer to keep things simple and stay out of contracts then you will need to buy it for $99. This router has been configured and works right out of the box with a very simple setup to make things super easy. You cannot bring your own modem to connect to them.

Is it really unlimited?
Correct, their Unlimited Broadband is a fixed-line connection (as opposed to the 4G wireless broadband), which means you can stream all the movies you want and not worry about your data. There is no data limits or caps!

Is Skinny Unlimited Broadband available everywhere?
Anyone who can get a fixed-line internet connection in New Zealand can get ADSL or VDSL plans. You can also get fibre connections in the main centres, including Auckland, Wellington, Hamilton, Tauranga, Palmerston North, Whanganui, Christchurch, Dunedin and many others.

How fast is the connection?
After you enter your address in the address checker, we will show you the best connection type available at your property. Their base plans are the same price, no matter what type of connection you can get, and your speed will totally depend on the connection type. With standard (VDSL or ADSL) connection your maximum speed will be around 10 to 50Mbps (average throughout New Zealand). If fibre is already installed in your house or your address is fibre ready, you will be able to get speed up to 900Mbps. As soon as fibre becomes available at your street, just get in touch with them and they will look at upgrading your connection to fibre.

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Total: 5.8
Reliability 5.8
Speed 5.7
Support 5.4
Features 5.1
Value 6.8
Average from 77 reviews
Showing 1-5 of 77 items.
2021-10-08 13:49:05
Aleshia 1.6
I was with skinny for 6 years, last year I had an issue with the internet, they managed to fix it. Now I have the same issue for two months and I've talked to numerous people and they all give me different answers. None of which are helpful and I'm sick of it, looking for another provider for good, never go back.
Pros
Was able to get Internet sometimes
Cons
Unhelpful, just wants me to purchase more things from them.
2021-10-08 12:29:50
Joaquin 3.0
It works. Until it stops working and there's nowhere and no one you can turn to. Support have limited hours and sometimes you may get disconnected "by mistake", you'll have to wait for days. And they don't know anything, so if your fibre is down, they may ask you to reset a DSL modem.
Pros
Nothing
Cons
There's virtually no customer support or anyone able to fix anything.
2021-10-03 18:36:45
Ben Lansdown 5.6
Don't value their customers at all. No reward for bundling with mobile, new customers get better perks and existing customers get lesser perks only when they nag and nag for them. Does what is says on the tin, but really let down by the customer service aspect.
Pros
Cheap fibre that does the job just as well as any other provider.
Cons
No element of customer care. Better off taking advantage of their new customer deals then jumping ship as soon as you can (without getting the penalties).
2021-09-15 12:48:44
Rajeev Wadhwa 8.0
Great
2021-09-14 08:19:53
Michael 7.0
Restricted internet! Recently started to block connection to port 25 anywhere!
Pros
Working most of the time
Cons
Restricted internet!
Showing 1-5 of 77 items.
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3 Great Offers
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EXCLUSIVE - Gigabit speed for $79.95/m 
Plus $120 Credit when BYO modem! 
T&C's apply.
EXCLUSIVE - Gigabit speed for $79.95/m
Plus $120 Credit when BYO modem!
T&C's apply.
UNLIMITED BROADBAND 
From $59.99/mth
On the Broadband Bundle plan 
T&Cs & $14.99 P&H apply
UNLIMITED BROADBAND
From $59.99/mth
On the Broadband Bundle plan
T&Cs & $14.99 P&H apply
Exclusive Offer
Unlimited Fibre 100 - ONLY $62.95/mth
Plus Bundle Discounts
T&C's apply
Exclusive Offer
Unlimited Fibre 100 - ONLY $62.95/mth
Plus Bundle Discounts
T&C's apply