Leave a review about Skinny

Reliability
7
Speed
7
Support
7
Features
7
Value
7

Skinny’s whole reason for being is to strip everything back, so you only pay for stuff you actually want at super low prices. It’s based on a model called common sense. Skinny broadband only does award winning mobile and broadband, and it’s all prepay.

Skinny Mobile is a division of Spark New Zealand Trading Limited, and Skinny happily uses Spark's 4G network.

 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Total: 5.8
Reliability 5.6
Speed 5.8
Support 5.7
Features 5.1
Value 6.8
Average from 47 reviews
Showing 31-35 of 47 items.
2017-10-24 05:45:13
Grant price 5.0
Not very helpful when you finally get hold of somebody
Pros
Good prices
Cons
No good for gaming I found, they suggested I change provider
2017-10-17 08:38:31
Glenn Holmes 3.0
We recently signed up to skinny unlimited broadband.

We were told we would be connected within 5 days which was great.

We have today cancelled our contract after 12 days of bad service, terrible communication and broadband speeds which makes dial up look like fibre.

Details below:
Pros
Cheap.
Cons
Lack of communication with customers, irrelevant automated emails which did not update us on our connection, rather tell us something we wanted to hear which would generally be the opposite of the actual situation. Once we responded to these emails, we would receive an email saying to"please disregard the automated emails from our system"

Did not receive 1 phone call after almost 2 weeks of bad service to help the situation, instead automated, impersonal emails.

No logging of faults case in the skinny system, which meant every time we called to discuss the connection issues, we had to repeat the entire situation to a new operator each time we called.

Multiple hangups while on hold, then no call backs to continue the conversation.

Told they were "too busy to make a call back" when we asked to not be put on hold and be called back once progress had been made.

2-3 day periods of no update information, only when we called could we find out what the progress was. Often previous conversations were not logged in the system so a chorus technician would have to be re-booked.

Absolutely terrible service, no apologies or consideration after 12 days of conversation with badly trained employees.

Would welcome a phone call from skinny management to discuss how bad their service is and what they could do to provide a better service.

Come on skinny! Make the call! Oh wait... You don't do out bound calls because you are too busy right....

...read more
2017-10-13 05:02:01
Rachael Bell 9.0
Used their 4G service in rented property that did not have fibre yet...Fab service only changed as I relocated and they could not provide fibre service or 4G to new address
Pros
Always answered call. Never had an issue with their service provision. Not needing unlimited data I found the value great and no requirement of landline connection. 4G was still a good speed
Cons
Could do with more plan size options. While 100Gb suited me it's often not enough for families .
2017-10-02 02:01:56
Kyle 1.6
Appalling customer service. Takes then a week to reply to an email even if you reply 5 minutes after they have sent you one. Also takes an hour over the phone to be put through with someone that knows nothing at all about broadband...
2017-08-28 12:08:50
eermama 9.2
It took around 2.5 months to get UFB to our devices however we moved from ADSL to UFB, we were on a cross leased section so had a few consents to go through. The ping and the speeds are awesome
Pros
very good consistent speeds on over 100MB over wifi and ping around 2-4 upload over 20MB over wifi
Cons
skinny doesn't offer many extras e.g internet TV services but that is fine with me.
Showing 31-35 of 47 items.
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