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Leave a review about Skinny

Reliability
7
Speed
7
Support
7
Features
7
Value
7

Skinny’s whole reason for being is to strip everything back, so you only pay for stuff you actually want at super low prices. It’s based on a model called common sense. Skinny broadband only does award winning mobile and broadband, and it’s all prepay.

Skinny Mobile is a division of Spark New Zealand Trading Limited, and Skinny happily uses Spark's 4G network.

Do I need to use the Skinny router (modem)?

Yes, you do but if you sign up on their 12-month term contract plan, you will get HG659 modem for free. If you prefer to keep things simple and stay out of contracts then you will need to buy it for $99. This router has been configured and works right out of the box with a very simple setup to make things super easy. You cannot bring your own modem to connect to them.

Is it really unlimited?

Correct, their Unlimited Broadband is a fixed-line connection (as opposed to the 4G wireless broadband), which means you can stream all the movies you want and not worry about your data. There is no data limits or caps!

Is Skinny Unlimited Broadband available everywhere?

Anyone who can get a fixed-line internet connection in New Zealand can get ADSL or VDSL plans. You can also get fibre connections in the main centres, including Auckland, Wellington, Hamilton, Tauranga, Palmerston North, Whanganui, Christchurch, Dunedin and many others.

How fast is the connection?

After you enter your address in the address checker, we will show you the best connection type available at your property. Their base plans are the same price, no matter what type of connection you can get, and your speed will totally depend on the connection type. With standard (VDSL or ADSL) connection your maximum speed will be around 10 to 50Mbps (average throughout New Zealand). If fibre is already installed in your house or your address is fibre ready, you will be able to get speed up to 900Mbps. As soon as fibre becomes available at your street, just get in touch with them and they will look at upgrading your connection to fibre.

What about contract?

It is up to you. If you do not want a contract then just pay upfront for the router ($99) and connection fee ($49). They have introduced their first ever 12-month plan as a way to offer an option to cover the initial costs. They have kept it smooth and easy. It is very simple, if you decide to terminate your contract before 12 amonth expired then you would need to pay an exit fee of $199. 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Total: 5.9
Reliability 5.8
Speed 5.9
Support 5.8
Features 5.3
Value 6.9
Average from 52 reviews
Showing 26-30 of 52 items.
2018-05-30 23:15:25
brendan 1.0
Tried to get a new connection for my new build property. Skinny refused to pay the chorus fees for establishing the connection because they are "a low-cost company that doesn't do that". These pricks wasted half a day of my time making me their middle man between themselves and chorus.
I don't leave reviews, but this experience was so terrible that I feel I should.

The best part is they've now sent me a return bag for their modem... The bag is too small hahahaha. They can't even get that right. ...read more
Pros
Absolutely nothing. Unless when you say an "internet connection" what you are actually after is nothing
Cons
everything from customer service to the actual ability to provide basic internet connection
2018-05-24 08:31:49
Rob 8.4
All good. Great app.
2018-03-27 09:38:44
Iwei 9.6
The 4G connection was easy and fast. The 30 days guaranteed refunded very quickly.
Price is reasonable and competitive.
Pros
Price, Easy to connect, Service.
Cons
None
2018-02-22 09:08:42
Regan 8.8
was super easy to set up. modem arrived the next day, chorus connected the day after and we had email and text updates the whole time. even got an email saying that they couldn't see any data usage and asked if we had had issues setting up. it's all going and I'm super happy. currently the vdsl speed is fine for music and movies but too early to comment on reliability. Happy customer
Pros
delivery of modem super quick
connection set up was awesome
text and email support was great
good price too!
thanks broadbandcompare and skinny
Cons
nothing yet
2018-01-18 10:28:59
Maggot 1.0
Couldn't sort out a new connection in 2 months. Kept getting BS excuses and no drive to sort it. Seemed happy to lose my business as it was in the 'difficult pile'
Pros
erm.... their phone number is easy to remember (although difficult to navigate). Their people seem nice.
Cons
absolutely unable to arrange a new connection (i.e. a connection to a new build). Not that anything was required apart from a chorus tech to turn up and join 2 wires together. Excuses for no connection were quite entertaining. Not able to drive Chorus. For new connections - AVOID SKINNY ...read more
Showing 26-30 of 52 items.
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EXCLUSIVE DEAL
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and free GIGABIT router
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Unlimited broadband bundle
Free bonus with 12-month contract
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The deal expires 31/10/2019