Leave a review about Skinny

Reliability
7
Speed
7
Support
7
Features
7
Value
7

Skinny’s whole reason for being is to strip everything back, so you only pay for stuff you actually want at super low prices. It’s based on a model called common sense. Skinny broadband only does award winning mobile and broadband, and it’s all prepay.

Skinny Mobile is a division of Spark New Zealand Trading Limited, and Skinny happily uses Spark's 4G network.

 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Total: 6.0
Reliability 5.8
Speed 6.1
Support 5.9
Features 5.3
Value 7.0
Average from 43 reviews
Showing 1-5 of 43 items.
2019-04-10 10:40:07
Kate 6.0
It is good overall, I'm planning to stay with them if I move house
Pros
Stable connection, good customer service, fast problem solving
Cons
1. We were waiting for the installation for 1 month. 2. The hotline is useless. 3. No option to change plan by yourself - you have to write Skinny and wait (2 days in my case).
2019-03-16 19:37:45
Charles 3.0
Very very quick to reply with a solution. The solution however takes a week for them to do. Had so much go wrong and while there replies are lightening fast, there actions are poor.

Oh and not to mention they say to reply to there emails but some of there emails you reply to don't work. And you tell them and they don't address the issue.
Pros
Fast reply to emails. Quick solutions.
Cons
Some of there email addresses they tell u to reply to don't work. They take days to implement any solution.
2019-03-07 10:44:58
L Millar 1.0
Just had a costly experience with Skinny Broadband, signed up for a 12 month plan last week, the modem was sent out immediately which is amazing, the connection was set up, awesome, but to the house next door. The wrong address was in their system, which at first I thought maybe I put it into the system wrong myself, but then I always double check. So I checked with my neighbor to see if they had received the modem which they assured me they hadn't, spoke to a customer service rep who was very helpful, he made the correction on the address and assured me it wouldn't cost me anything to have the connection properly done and a new modem sent out, however when I phoned this morning to find out the progress, they still had the wrong address in their system and I was informed I would be charged a $99 installation fee because they had already made the connection and sent out the modem to the wrong address. So instead of having anymore issues with Skinny I opted to pay the $199 cancellation fee and I'm signing up with another mobile provider as well. So if you sign up with any company, maybe don't sign up online and double check they have the correct information before committing to anything. ...read more
Pros
Fast service
Cons
Don't seemed to be phased by losing a broadband and mobile customer
2019-02-12 21:01:28
Lister Bass 10.0
What it says on the box
2019-02-11 10:46:46
Shaun 1.0
Poor management poor processes
Just a poor internet provider
Pros
Nothing
Cons
Everything
Showing 1-5 of 43 items.
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