Leave a review of NOW

Reliability
7
Speed
7
Support
7
Features
7
Value
7

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Best Customer Support Award 2018

For better service, better broadband, better value.

We take service seriously. That’s why we have local sales and service hubs close to our customers – we can be on your doorstep in a flash to sort things out.

Expanding our world-class customer service, our new service - offered by specialised NOW techsperts - helps customers make the most of their digital technology and provides that much needed assistance beyond-the-router. Whether it’s improving Wi-Fi and sorting dropouts, setting up a Smart TV, helping to optimise streaming or gaming experiences, or sorting computer issues - NOW strives to create a hassle-free technology experience, regardless of where customers bought their technology.

** NOTE: The above information has been provided by the ISP or reproduced from their website **

 

 

 

 

Total: 7.9
Reliability 8.2
Speed 7.8
Support 8.2
Features 7.6
Value 7.9
Average from 132 reviews
Showing 101-105 of 132 items.
2019-11-07 17:49:32
Pauline 9.6
NOW provide awesome service. It is easy to get hold of a real person, they respond quickly, provide good advice, and don't upsell unnecessarily
Pros
Fantastic service
Cons
none at all
2019-10-30 19:02:48
Scott 9.8
Great Service. Always get a human on the phone within minutes if I have any issues. Once I upgraded my plan to the ultimate package and it wasn’t running as fast as it should. NOW sent out 2 technicians to sort out the issue, which they did with some router changes and without cost (bar the $99 router required to get the top speeds). Overall just great service.
Pros
Everything. Great service, Great Speeds, very good pricing, but hey don’t we all want everything less expensive.
Cons
If I was to say anything it might be fractionally over priced on their top plans but that is subjective because no one else can really provide the speeds they do on their top plan.
2019-10-29 08:24:13
Lee 2.2
Started off brilliant, speeds were as advertised for the first 6 months. Then had major speed issues, NOW had no interest in sorting this and kept blaming it on my home setup which had not been changed at all since I first joined NOW. I dealt with NOW's 3rd party tech who confirmed issue wasnt at my home and passed on his findings to NOW who thru shear arrogance by Kent in support would not believe the findings and kept insisting it was an issue at my home rather than the exchange. NOW refused to go to chorus and get the issue sorted. Four months went past and NOW still wouldnt do anything about my issue but advised me via email that they were terminating my services since the issue was unresolved. Avoid if you can! ...read more
Pros
Good initially
Cons
Very poor tech support and failure to sort issues.
2019-10-17 13:59:15
J.P 10.0
Always have prompt and courteous responses.
Technical support is down to earth.
Very happy with overall products & service
2019-10-01 12:58:20
Patrick Kooss 1.0
Internet speed very low and unreliable not worth the money you pay wouldn't recommend it to anyone
Showing 101-105 of 132 items.
NOW broadband has won New Zealand’s ‘Best Customer Support’ for the second year
Nov 20, 2019
Kiwis are moving to NOW, for a new level of service and support
NOW broadband has won New Zealand’s ‘Best Customer Support’ for the second year running in Broadband Compare | TUANZ 2019 Awards. In an industry dominated by large market players, NOW broadband is achieving industry-leading growth by targeting its competitors where they’re not looking – service and support. 
Best Broadband Providers 2019
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Want to know which broadband provider offers the best Fibre plans? Or which has the best customer support? Or perhaps the best rural plans? Here are the best broadband providers for 2019.
Get the most out of your fibre broadband experience
Mar 31, 2019
Get the most out of your fibre broadband experience
There are a range of factors that can affect your fibre broadband performance. Don’t suffer with a poor broadband service. Check out these tips to get the most out of your fibre broadband experience. 
NOW Broadband
Mar 13, 2019
NOW Broadband
Hawke’s Bay provider NOW Broadband is putting the service back into one of the biggest service industries. Having developed a pedigree in setting the bar for great customer service, their market leading NPS score, wealth...
SPOTLIGHT: NOW Phone & Broadband
Feb 11, 2018
SPOTLIGHT: NOW Phone & Broadband
February's SPOTLIGHT focuses on NOW Phone & Broadband.  A Broadband Compare Award Winning ISP we have highlighted the best NOW Broadband Deals and some of the key NOW features and benefits.
Best Broadband Innovation Broadband Compare Awards 2017 - Finalists
Sep 21, 2017
Best Broadband Innovation Broadband Compare Awards 2017 - Finalists
The finalists in the Best Broadband Innovation category, sponsored by Chorus, of the Broadband Compare Awards 2017 have been named.  
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3 Great Offers
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EXCLUSIVE - Gigabit speed for $79.95/m 
Plus $120 Credit when BYO modem! 
T&C's apply.
EXCLUSIVE - Gigabit speed for $79.95/m
Plus $120 Credit when BYO modem!
T&C's apply.
$150 JOINING CREDIT
Exclusive Deal if you switch today
Limited time only
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$150 JOINING CREDIT
Exclusive Deal if you switch today
Limited time only
T&Cs apply
Exclusive Offer
Unlimited Fibre 100 - ONLY $62.95/mth
Plus Bundle Discounts
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Exclusive Offer
Unlimited Fibre 100 - ONLY $62.95/mth
Plus Bundle Discounts
T&C's apply