Leave a review of NOW

Reliability
7
Speed
7
Support
7
Features
7
Value
7

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Best Customer Support Award 2018

For better service, better broadband, better value.

We take service seriously. That’s why we have local sales and service hubs close to our customers – we can be on your doorstep in a flash to sort things out.

Expanding our world-class customer service, our new service - offered by specialised NOW techsperts - helps customers make the most of their digital technology and provides that much needed assistance beyond-the-router. Whether it’s improving Wi-Fi and sorting dropouts, setting up a Smart TV, helping to optimise streaming or gaming experiences, or sorting computer issues - NOW strives to create a hassle-free technology experience, regardless of where customers bought their technology.

** NOTE: The above information has been provided by the ISP or reproduced from their website **

 

 

 

 

Total: 8.0
Reliability 8.3
Speed 7.9
Support 8.3
Features 7.7
Value 7.9
Average from 151 reviews
Showing 46-50 of 151 items.
2020-12-11 22:59:58
Oli 10.0
Joined with NOW 3 months ago with our new home, they set it up at 8am on the day, when I called needing help with installing the router they were fantastic and assisted until it was completely set up.
Pros
Great speeds, awesome service and no problems.
Cons
None
2020-12-09 11:05:21
Robert Verhoef 1.8
I joint NOW for faster internet 100 Mbps, but the actual speed ranges from 27 to 41. That's worse than my previous provider. I have mailed them several times about this, but they do not respond.
Pros
Cons
Actual fiber internet speed ranges from 27 to 41 instead of 100 mbps.
2020-12-07 11:48:21
Rachael Ferrer 1.0
Appalling service....waiting 2 weeks now for my new account to be up & running, got sent a router that doesn't work & it's taken them a week so far to get it sorted...meantime I already got send a bill for a service I can't use. Fair go mate!!
Pros
None
Cons
Be prepared to be given excuses by the customers service team
2020-12-06 16:21:11
john Olssen 8.8
Great service!
Pros
Got the perfect deal it would seem, albeit that time will tell whether that's true.
Cons
Broadband and Compare were a little slow getting back to me, and I nearly signed will someone else, not as good!!! All's well that ends well though, and I'm very pleased, so thank you very much!!!
2020-11-28 20:57:10
Nature Hamahona 3.2
No reply from company
Pros
None
Cons
Everything service, reply slack
Showing 46-50 of 151 items.
NOW broadband has won New Zealand’s ‘Best Customer Support’ for the second year
Nov 20, 2019
Kiwis are moving to NOW, for a new level of service and support
NOW broadband has won New Zealand’s ‘Best Customer Support’ for the second year running in Broadband Compare | TUANZ 2019 Awards. In an industry dominated by large market players, NOW broadband is achieving industry-leading growth by targeting its competitors where they’re not looking – service and support. 
Best Broadband Providers 2019
Nov 18, 2019
Who are the best broadband providers for 2019?
Want to know which broadband provider offers the best Fibre plans? Or which has the best customer support? Or perhaps the best rural plans? Here are the best broadband providers for 2019.
Get the most out of your fibre broadband experience
Mar 31, 2019
Get the most out of your fibre broadband experience
There are a range of factors that can affect your fibre broadband performance. Don’t suffer with a poor broadband service. Check out these tips to get the most out of your fibre broadband experience. 
NOW Broadband
Mar 13, 2019
NOW Broadband
Hawke’s Bay provider NOW Broadband is putting the service back into one of the biggest service industries. Having developed a pedigree in setting the bar for great customer service, their market leading NPS score, wealth...
SPOTLIGHT: NOW Phone & Broadband
Feb 11, 2018
SPOTLIGHT: NOW Phone & Broadband
February's SPOTLIGHT focuses on NOW Phone & Broadband.  A Broadband Compare Award Winning ISP we have highlighted the best NOW Broadband Deals and some of the key NOW features and benefits.
Best Broadband Innovation Broadband Compare Awards 2017 - Finalists
Sep 21, 2017
Best Broadband Innovation Broadband Compare Awards 2017 - Finalists
The finalists in the Best Broadband Innovation category, sponsored by Chorus, of the Broadband Compare Awards 2017 have been named.  
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3 Great Offers
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Neon & Amazon Prime Video for 6 months
PLUS a month’s FREE broadband
And Black Friday Exclusive $150 Credit
Ts&Cs apply
Neon & Amazon Prime Video for 6 months
PLUS a month’s FREE broadband
And Black Friday Exclusive $150 Credit
Ts&Cs apply
Black Friday Exclusive $69.95/m 
plus $50 credit and FREE modem.
Unlimited Fibre100, ADSL & ADSL.
12-month term. T&Cs apply. Exp 30/11
Black Friday Exclusive $69.95/m
plus $50 credit and FREE modem.
Unlimited Fibre100, ADSL & ADSL.
12-month term. T&Cs apply. Exp 30/11
Exclusive Offer
Unlimited Fibre 100 - ONLY $62.95/mth
Plus Bundle Discounts
T&C's apply
Exclusive Offer
Unlimited Fibre 100 - ONLY $62.95/mth
Plus Bundle Discounts
T&C's apply