Leave a review of Now

Reliability
7
Speed
7
Support
7
Features
7
Value
7

Terms of Use and Privacy Policy apply

Broadband with a helping hand.

We’re here to help. It’s what we do differently and what makes us great. It’s why we were founded in the first place after all. Whatever the problem, no matter the solution – we’ll do everything we can to get you and your tech sorted. 

At Now we pride ourselves on helping you enjoy more of the internet and less of its frustrations. While our nationwide network delivers everything you'd expect, it's our ability to get closer to your home and its unique needs that sets us apart. Our plans come with unlimited access to our technical support team (don't worry, they speak your language). If it takes more than a phone call, our friendly team of Techsperts can come to your place and help get any issues fixed.

** NOTE: The above information has been provided by the ISP or reproduced from their website **

 

 

 

 

COMPARE PLANS NOW
Total: 8.1
Reliability 8.5
Speed 8.3
Support 8.7
Features 8.1
Value 8.3
Average from 524 reviews
Showing 36-40 of 524 items.
2024-03-15 08:59:19
Mitch Peckham 8.2
Customer service is the key for me. I dread having to call other companies customer service. They could learn a lot from NOW's team.
Pros
Customer Service.
Cons
None
2024-03-11 17:41:08
Susanne 9.0
We switched to NOW Broadband for our home internet nearly 18 months ago and are very happy with their service and support. There is always someone on the other end of the phone when you ring, and they work quickly to resolve any issues (which have been very few I'm happy to say). I like that they're a NZ company, and while small they definitely punch above their weight. 100% happy to recommend them.
2024-03-11 15:47:24
Jamie 4.0
After 3 months on a 12 months full speed fibre plan, speed tests indicate throttled speeds nearer the lower plan speeds. After countless hours waiting on the phone on hold, then speed testing with a test router, Now BB ran out of ideas and then charged me the costs of the 'test' router that was on loan! Had to get on the phone AGAIN to reverse that charge and organise pickup of their own equipment. Emails sent to Accounts go unanswered for almost a week, speeds are hit and miss, and whatever agreement you have with the Service agent at the time are forgotten and are billed anyway. Avoid the headache, avoid Now BB.
Waiting out the disconnect date!
...read more
Pros
Cons
Fluctuating speeds, up to 70% down on advertised speeds. Fast to bill, slow to answer support phones or emails.
2024-03-11 09:58:06
Jessica 10.0
We have been with NOW for over 10 years. Have had no problems at all. Very helpful when it came to updating things and are always helpful with payment plans.
Pros
Dont have to worry about the service it has always been very reliable
Cons
None
2024-02-28 17:49:49
Julie Muller 9.6
Best broadband provider i have been with.
Pros
Incredibly fast service, always answer calls or emails instantly. Never goes down.
Cons
Slightly dearer than others but worth it
Showing 36-40 of 524 items.
NOW broadband has won New Zealand’s ‘Best Customer Support’ for the second year
20/11/2019
Kiwis are moving to NOW, for a new level of service and support
NOW broadband has won New Zealand’s ‘Best Customer Support’ for the second year running in Broadband Compare | TUANZ 2019 Awards. In an industry dominated by large market players, NOW broadband is achieving industry-leading growth by targeting its competitors where they’re not looking – service and support. 
Best Broadband Providers 2019
18/11/2019
Who are the best broadband providers for 2019?
Want to know which broadband provider offers the best Fibre plans? Or which has the best customer support? Or perhaps the best rural plans? Here are the best broadband providers for 2019.
Get the most out of your fibre broadband experience
31/03/2019
Get the most out of your fibre broadband experience
There are a range of factors that can affect your fibre broadband performance. Don’t suffer with a poor broadband service. Check out these tips to get the most out of your fibre broadband experience. 
NOW Broadband
13/03/2019
NOW Broadband
Hawke’s Bay provider NOW Broadband is putting the service back into one of the biggest service industries. Having developed a pedigree in setting the bar for great customer service, their market leading NPS score, wealth...
SPOTLIGHT: NOW Phone & Broadband
11/02/2018
SPOTLIGHT: NOW Phone & Broadband
February's SPOTLIGHT focuses on NOW Phone & Broadband.  A Broadband Compare Award Winning ISP we have highlighted the best NOW Broadband Deals and some of the key NOW features and benefits.
Best Broadband Innovation Broadband Compare Awards 2017 - Finalists
21/09/2017
Best Broadband Innovation Broadband Compare Awards 2017 - Finalists
The finalists in the Best Broadband Innovation category, sponsored by Chorus, of the Broadband Compare Awards 2017 have been named.  
Login
×
Log in with
Sign up for free NZ Compare account
×
Log in with
3 Great Offers
×
Get Unlimited Broadband from $50/m
Plus, a free modem rental
When you join a 12 month Plan and bundle Pay Monthly
Get Unlimited Broadband from $50/m
Plus, a free modem rental
When you join a 12 month Plan and bundle Pay Monthly
WINTER SAVINGS ALERT! Enjoy the season with 3 MONTHS of FREE Broadband! Sign up for any Zeronet plan on a 12-month contract and start your winter with great savings.
WINTER SAVINGS ALERT! Enjoy the season with 3 MONTHS of FREE Broadband! Sign up for any Zeronet plan on a 12-month contract and start your winter with great savings.
Switch to Sky Broadband Today!
Limited Time Offer: 50% Off
Offer ends 30 September 2024.
T&Cs apply.
Switch to Sky Broadband Today!
Limited Time Offer: 50% Off
Offer ends 30 September 2024.
T&Cs apply.