Leave a review of Now

Reliability
7
Speed
7
Support
7
Features
7
Value
7

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Best Customer Support Award 2018

For better service, better broadband, better value.

We take service seriously. That’s why we have local sales and service hubs close to our customers – we can be on your doorstep in a flash to sort things out.

Expanding our world-class customer service, our new service - offered by specialised Now techsperts - helps customers make the most of their digital technology and provides that much needed assistance beyond-the-router. Whether it’s improving Wi-Fi and sorting dropouts, setting up a Smart TV, helping to optimise streaming or gaming experiences, or sorting computer issues - Now strives to create a hassle-free technology experience, regardless of where customers bought their technology.

** NOTE: The above information has been provided by the ISP or reproduced from their website **

 

 

 

 

COMPARE PLANS NOW
Total: 8.1
Reliability 8.4
Speed 8.0
Support 8.4
Features 7.8
Value 8.1
Average from 171 reviews
Showing 6-10 of 171 items.
2022-01-05 10:57:34
Theresa Schultz 8.8
Great service from Now. Response time is excellent on email and phone and they always try to help and solve queries quick.
Pros
no
Cons
no
2021-12-31 10:23:12
Wheenz 10.0
Just transferred from Vodafone to Now Broadband and I was so impressed by their service. Communication was great and flexibility is one of the areas in management where I was so impressed of.
Pros
Being in a fibre connection, the connection is real fast compared to Vodafone which is very slow and unstable. I am now comfortable working from home in a stable and faster internet connection
Cons
Though not a fault from Now Broadband, the Chorus people are not that good by just turning me down where to lay down the fibre wire connections. They put it down on the fence when there is a better way of doing. They rejected my suggestion thinking it's a big work for them. Not impressed at all by Chorus ...read more
2021-12-31 09:18:15
Robyn 9.2
It's such a delight to actually be able to talk to a person. Always polite, really helpful. The support is absolutely superb.
Pros
Support, great communication.
Cons
None
2021-12-29 18:58:51
Wendy Caple 8.8
The best company that I have ever dealt with, friendly, reliable and very dependable AA+ Highly Recommended
Pros
no
Cons
no
2021-12-23 12:09:28
Melissa 9.6
We have had NOW at two different homes in two different parts of the country and in both places, their service and internet has been far beyond what competitors offer. Fast speeds, easy connection and setup, many ways to quickly get support when needed (email, chat, phone, tech appointments in the home) and they all speak to you like you are a valued customer. Just a very positive experience, at every interaction. Their technicians also know how to help set up all kinds of fancy routers and modems that you might already own, where competitors typically tell you to figure it out yourself. ...read more
Pros
Speed, Customer Service, Price, Competnence
Cons
None
Showing 6-10 of 171 items.
NOW broadband has won New Zealand’s ‘Best Customer Support’ for the second year
Nov 20, 2019
Kiwis are moving to NOW, for a new level of service and support
NOW broadband has won New Zealand’s ‘Best Customer Support’ for the second year running in Broadband Compare | TUANZ 2019 Awards. In an industry dominated by large market players, NOW broadband is achieving industry-leading growth by targeting its competitors where they’re not looking – service and support. 
Best Broadband Providers 2019
Nov 18, 2019
Who are the best broadband providers for 2019?
Want to know which broadband provider offers the best Fibre plans? Or which has the best customer support? Or perhaps the best rural plans? Here are the best broadband providers for 2019.
Get the most out of your fibre broadband experience
Mar 31, 2019
Get the most out of your fibre broadband experience
There are a range of factors that can affect your fibre broadband performance. Don’t suffer with a poor broadband service. Check out these tips to get the most out of your fibre broadband experience. 
NOW Broadband
Mar 13, 2019
NOW Broadband
Hawke’s Bay provider NOW Broadband is putting the service back into one of the biggest service industries. Having developed a pedigree in setting the bar for great customer service, their market leading NPS score, wealth...
SPOTLIGHT: NOW Phone & Broadband
Feb 11, 2018
SPOTLIGHT: NOW Phone & Broadband
February's SPOTLIGHT focuses on NOW Phone & Broadband.  A Broadband Compare Award Winning ISP we have highlighted the best NOW Broadband Deals and some of the key NOW features and benefits.
Best Broadband Innovation Broadband Compare Awards 2017 - Finalists
Sep 21, 2017
Best Broadband Innovation Broadband Compare Awards 2017 - Finalists
The finalists in the Best Broadband Innovation category, sponsored by Chorus, of the Broadband Compare Awards 2017 have been named.  
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3 Great Offers
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Exclusive Offer
Unlimited Fibre 300 - ONLY $62.95/mth
Plus Bundle Discounts
T&C's apply
Exclusive Offer
Unlimited Fibre 300 - ONLY $62.95/mth
Plus Bundle Discounts
T&C's apply
UNLIMITED BROADBAND 
From $59.99/mth
On the Broadband Bundle plan 
T&Cs & $14.99 P&H apply
UNLIMITED BROADBAND
From $59.99/mth
On the Broadband Bundle plan
T&Cs & $14.99 P&H apply
Join on an eligible broadband plan from $69/month. Available for Endless mobile customers when you BYO modem. Limited time only. Terms and exit fees apply.
Join on an eligible broadband plan from $69/month. Available for Endless mobile customers when you BYO modem. Limited time only. Terms and exit fees apply.