Now

For better service, better broadband, better value.

We take service seriously. That’s why we have local sales and service hubs close to our customers – we can be on your doorstep in a flash to sort things out.

Expanding our world-class customer service, our new service - offered by specialised Now techsperts - helps customers make the most of their digital technology and provides that much needed assistance beyond-the-router. Whether it’s improving Wi-Fi and sorting dropouts, setting up a Smart TV, helping to optimise streaming or gaming experiences, or sorting computer issues - Now strives to create a hassle-free technology experience, regardless of where customers bought their technology.

** NOTE: The above information has been provided by the ISP or reproduced from their website **

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Reliability	8.4
Speed	8.0
Support	8.4
Features	7.8
Value	8.1

Average from 171 reviews

Showing 91-95 of 171 items.

2020-08-27 15:48:58

Dave Thomas 9.6

Been with these guys from the days when they were AirNet. They get stuff done in minutes or hours where competitors take day or weeks (or longer).

2020-08-26 14:38:04

Leeanne Berridge 9.2

Fast and great customer service. Great communication skills and friendly faces...

2020-08-14 18:06:14

Deanna Wilson 7.6

Absolute awesome customer experience & service, I would recommend any one to join up to this great Internet provider. They are by far the best and economical one out there. I have unlimited Internet for my big family of 7 and the coverage throughout the whole house is excellent. I have recommended you to family and friends,. You guys ROCK Now Broadband, ❤️

Pros

Very fast connection and sign up, customer service is very fast and efficient. Sign up was exceptionally the best and fastest out there ❤️

Cons

Can't fault your awesome services

2020-08-07 11:50:32

Jeremy 9.0

NOW broadband are great. Excellent customer service.

2020-08-03 15:04:23

Carlos Braga 1.0

They sent me a modem using Fastways. The modem is in transit for almost a week. And Now Broadband claims that it is not their problem and that I am the one that must keep chasing their logistic partner. It is poor customer services, in my opinion.

Pros

I can talk to people when I call.

Cons

They don't solve the issue or take ownership of the problem.

Showing 91-95 of 171 items.

NOW broadband has won New Zealand’s ‘Best Customer Support’ for the second year

Nov 20, 2019

Kiwis are moving to NOW, for a new level of service and support

NOW broadband has won New Zealand’s ‘Best Customer Support’ for the second year running in Broadband Compare | TUANZ 2019 Awards. In an industry dominated by large market players, NOW broadband is achieving industry-leading growth by targeting its competitors where they’re not looking – service and support.

Nov 18, 2019

Who are the best broadband providers for 2019?

Want to know which broadband provider offers the best Fibre plans? Or which has the best customer support? Or perhaps the best rural plans? Here are the best broadband providers for 2019.

Mar 31, 2019

Get the most out of your fibre broadband experience

There are a range of factors that can affect your fibre broadband performance. Don’t suffer with a poor broadband service. Check out these tips to get the most out of your fibre broadband experience.

Mar 13, 2019

NOW Broadband

Hawke’s Bay provider NOW Broadband is putting the service back into one of the biggest service industries. Having developed a pedigree in setting the bar for great customer service, their market leading NPS score, wealth...

Feb 11, 2018

SPOTLIGHT: NOW Phone & Broadband

February's SPOTLIGHT focuses on NOW Phone & Broadband. A Broadband Compare Award Winning ISP we have highlighted the best NOW Broadband Deals and some of the key NOW features and benefits.

Sep 21, 2017

Best Broadband Innovation Broadband Compare Awards 2017 - Finalists

The finalists in the Best Broadband Innovation category, sponsored by Chorus, of the Broadband Compare Awards 2017 have been named.

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