NOW

For better service, better broadband, better value.

We take service seriously. That’s why we have local sales and service hubs close to our customers – we can be on your doorstep in a flash to sort things out.

Expanding our world-class customer service, our new service - offered by specialised NOW techsperts - helps customers make the most of their digital technology and provides that much needed assistance beyond-the-router. Whether it’s improving Wi-Fi and sorting dropouts, setting up a Smart TV, helping to optimise streaming or gaming experiences, or sorting computer issues - NOW strives to create a hassle-free technology experience, regardless of where customers bought their technology.

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Reliability	8.2
Speed	7.8
Support	8.2
Features	7.5
Value	7.8

Average from 124 reviews

Showing 91-95 of 124 items.

2019-11-13 08:47:42

Jane 1.2

Part owned by Spark. Terrible customer service, they dont care if your connection is much slower than it should be and doesnt work properly as they do nothing to fix it and blame the customer instead.

Pros

Works well initially

Cons

Terrible customer service, doesn't fix issues. Doesn't return calls or emails.

2019-11-11 21:05:50

Paul 9.6

We are in a semi rural location just outside Napier, with a Unison fibre connection and NowNZ ISP. Our ping speed to the ISP server is usually 3 to 4 ms (yes that is nit a typo, that is our normal ping! Measurement on Speedtest). The few times I have had questions the help desk has quickly responded and assisted with advice crafted to my level of understanding. Added to this their plans and optional hardware is well priced (high end routers at prices cheaper than traditional ...read more

Pros

Pricing is competitive , support is excellent , connection speed is amazing

Cons

Haven’t experienced any

2019-11-07 17:49:32

Pauline 9.6

NOW provide awesome service. It is easy to get hold of a real person, they respond quickly, provide good advice, and don't upsell unnecessarily

Pros

Fantastic service

Cons

none at all

2019-10-30 19:02:48

Scott 9.8

Great Service. Always get a human on the phone within minutes if I have any issues. Once I upgraded my plan to the ultimate package and it wasn’t running as fast as it should. NOW sent out 2 technicians to sort out the issue, which they did with some router changes and without cost (bar the $99 router required to get the top speeds). Overall just great service.

Pros

Everything. Great service, Great Speeds, very good pricing, but hey don’t we all want everything less expensive.

Cons

If I was to say anything it might be fractionally over priced on their top plans but that is subjective because no one else can really provide the speeds they do on their top plan.

2019-10-29 08:24:13

Lee 2.2

Started off brilliant, speeds were as advertised for the first 6 months. Then had major speed issues, NOW had no interest in sorting this and kept blaming it on my home setup which had not been changed at all since I first joined NOW. I dealt with NOW's 3rd party tech who confirmed issue wasnt at my home and passed on his findings to NOW who thru shear arrogance by Kent in support would not believe the findings and kept insisting it was an issue at my home rather than the exc ...read more

Pros

Good initially

Cons

Very poor tech support and failure to sort issues.

Showing 91-95 of 124 items.

NOW broadband has won New Zealand’s ‘Best Customer Support’ for the second year

Nov 20, 2019

Kiwis are moving to NOW, for a new level of service and support

NOW broadband has won New Zealand’s ‘Best Customer Support’ for the second year running in Broadband Compare | TUANZ 2019 Awards. In an industry dominated by large market players, NOW broadband is achieving industry-leading growth by targeting its competitors where they’re not looking – service and support.

Nov 18, 2019

Who are the best broadband providers for 2019?

Want to know which broadband provider offers the best Fibre plans? Or which has the best customer support? Or perhaps the best rural plans? Here are the best broadband providers for 2019.

Mar 31, 2019

Get the most out of your fibre broadband experience

There are a range of factors that can affect your fibre broadband performance. Don’t suffer with a poor broadband service. Check out these tips to get the most out of your fibre broadband experience.

Mar 13, 2019

NOW Broadband

Hawke’s Bay provider NOW Broadband is putting the service back into one of the biggest service industries. Having developed a pedigree in setting the bar for great customer service, their market leading NPS score, wealth...

Feb 11, 2018

SPOTLIGHT: NOW Phone & Broadband

February's SPOTLIGHT focuses on NOW Phone & Broadband. A Broadband Compare Award Winning ISP we have highlighted the best NOW Broadband Deals and some of the key NOW features and benefits.

Sep 21, 2017

Best Broadband Innovation Broadband Compare Awards 2017 - Finalists

The finalists in the Best Broadband Innovation category, sponsored by Chorus, of the Broadband Compare Awards 2017 have been named.

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