Leave a review of Now

Reliability
7
Speed
7
Support
7
Features
7
Value
7

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Best Customer Support Award 2018

For better service, better broadband, better value.

We take service seriously. That’s why we have local sales and service hubs close to our customers – we can be on your doorstep in a flash to sort things out.

Expanding our world-class customer service, our new service - offered by specialised Now techsperts - helps customers make the most of their digital technology and provides that much needed assistance beyond-the-router. Whether it’s improving Wi-Fi and sorting dropouts, setting up a Smart TV, helping to optimise streaming or gaming experiences, or sorting computer issues - Now strives to create a hassle-free technology experience, regardless of where customers bought their technology.

** NOTE: The above information has been provided by the ISP or reproduced from their website **

 

 

 

 

COMPARE PLANS NOW
Total: 8.1
Reliability 8.3
Speed 8.0
Support 8.4
Features 7.7
Value 8.0
Average from 223 reviews
Showing 11-15 of 223 items.
2022-04-25 14:49:26
Graeme 9.0
Awesome team to deal with and always very helpful .
Always treat their customers with respect and not just another number 10/10 for service
Pros
Always very helpful and give you the best deal going
Cons
None yet
2022-04-22 14:32:43
Royce Rivers 8.2
I have just joined NOW and have been very impressed with the level of support available and the people involved
Pros
Excellent setup support and very fast phone contact by REAL people
Cons
none yet
2022-04-22 11:05:06
Ian 7.0
Good tech support from English speaking staff,local company
Pros
Local staff who you can understand
Cons
Reasonable pricing
2022-04-21 21:04:13
Louise 10.0
Excellent customer support and go beyond to help with technical difficulties that are usually mine!!! Love NOW!
Pros
Supporting local and very friendly!
Cons
None
2022-04-21 10:58:27
Chris 9.6
Hands down the best on the market, ‘does what it says on the box’ best rates/deals, quick service, team are friendly and sound like they enjoy what they do. Recently relocated from BOP to AKL and it was there ready to go plug and play.
Pros
‘Does what it says on the box’
Cons
There aren’t more companies like this across the board.
Showing 11-15 of 223 items.
NOW broadband has won New Zealand’s ‘Best Customer Support’ for the second year
Nov 20, 2019
Kiwis are moving to NOW, for a new level of service and support
NOW broadband has won New Zealand’s ‘Best Customer Support’ for the second year running in Broadband Compare | TUANZ 2019 Awards. In an industry dominated by large market players, NOW broadband is achieving industry-leading growth by targeting its competitors where they’re not looking – service and support. 
Best Broadband Providers 2019
Nov 18, 2019
Who are the best broadband providers for 2019?
Want to know which broadband provider offers the best Fibre plans? Or which has the best customer support? Or perhaps the best rural plans? Here are the best broadband providers for 2019.
Get the most out of your fibre broadband experience
Mar 31, 2019
Get the most out of your fibre broadband experience
There are a range of factors that can affect your fibre broadband performance. Don’t suffer with a poor broadband service. Check out these tips to get the most out of your fibre broadband experience. 
NOW Broadband
Mar 13, 2019
NOW Broadband
Hawke’s Bay provider NOW Broadband is putting the service back into one of the biggest service industries. Having developed a pedigree in setting the bar for great customer service, their market leading NPS score, wealth...
SPOTLIGHT: NOW Phone & Broadband
Feb 11, 2018
SPOTLIGHT: NOW Phone & Broadband
February's SPOTLIGHT focuses on NOW Phone & Broadband.  A Broadband Compare Award Winning ISP we have highlighted the best NOW Broadband Deals and some of the key NOW features and benefits.
Best Broadband Innovation Broadband Compare Awards 2017 - Finalists
Sep 21, 2017
Best Broadband Innovation Broadband Compare Awards 2017 - Finalists
The finalists in the Best Broadband Innovation category, sponsored by Chorus, of the Broadband Compare Awards 2017 have been named.  
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3 Great Offers
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Exclusive Deal
Unlimited broadband from $65/m
Plus 6 mths FREE Prime Video and Neon
Limited time only. T&Cs apply
Exclusive Deal
Unlimited broadband from $65/m
Plus 6 mths FREE Prime Video and Neon
Limited time only. T&Cs apply
Exclusive Offer
Unlimited Fibre 300 - ONLY $57.95/mth
Orbi Wi-Fi 6 router $5/m rental or BYO
Plus great bundle discounts!
T&C's apply
Exclusive Offer
Unlimited Fibre 300 - ONLY $57.95/mth
Orbi Wi-Fi 6 router $5/m rental or BYO
Plus great bundle discounts!
T&C's apply
SPECIAL - Fibre Pro just $89/m
On an open-term contract,
Plus Asus router for $1/m rental!
Limited-time offer. T&C's apply.
SPECIAL - Fibre Pro just $89/m
On an open-term contract,
Plus Asus router for $1/m rental!
Limited-time offer. T&C's apply.