Leave a review of Now

Reliability
7
Speed
7
Support
7
Features
7
Value
7

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Best Customer Support Award 2018

For better service, better broadband, better value.

We take service seriously. That’s why we have local sales and service hubs close to our customers – we can be on your doorstep in a flash to sort things out.

Expanding our world-class customer service, our new service - offered by specialised Now techsperts - helps customers make the most of their digital technology and provides that much needed assistance beyond-the-router. Whether it’s improving Wi-Fi and sorting dropouts, setting up a Smart TV, helping to optimise streaming or gaming experiences, or sorting computer issues - Now strives to create a hassle-free technology experience, regardless of where customers bought their technology.

** NOTE: The above information has been provided by the ISP or reproduced from their website **

 

 

 

 

COMPARE PLANS NOW
Total: 8.0
Reliability 8.2
Speed 7.9
Support 8.3
Features 7.7
Value 8.0
Average from 233 reviews
Showing 6-10 of 233 items.
2022-05-27 20:29:08
Stefan 10.0
Great support and customer service
Pros
Good service and products
Cons
Nothing
2022-05-27 16:57:07
Pat O'Donovan 7.6
Everything is made simple easy to use and the staff are always friendly and helpful
Pros
no
Cons
no
2022-05-22 21:05:06
Minky 2.0
read this*
1. Customer service is useless
2. They expect you to have wired internet not wife for speeds
3. Modem supplied barely got 400mb at best but drops out daily to less than 5mb.
4. Senior or tech people do not call you back
5. They dont report there failures and so keep getting
2022-05-19 13:54:32
Sue Jamieson 9.4
The service from this company is exceptional
2022-05-14 20:23:28
John Winter 8.6
We joined NOW about 10 years ago when we lived in Hawke's Bay. We were so pleased with the service, we kept them as our provider when we returned to Taranaki. We've had a few issues in the long distance relationship but NOW have always been there for us and we've worked together to sort things out. We've never regretted making the change.
Pros
NOW have always answered their phone promptly and we always get to speak with somebody who understands our problem and does something about it quickly.
Cons
If you don't like dealing with friendly, knowledgeable, and helpful people, don't sign up with NOW.
Showing 6-10 of 233 items.
NOW broadband has won New Zealand’s ‘Best Customer Support’ for the second year
Nov 20, 2019
Kiwis are moving to NOW, for a new level of service and support
NOW broadband has won New Zealand’s ‘Best Customer Support’ for the second year running in Broadband Compare | TUANZ 2019 Awards. In an industry dominated by large market players, NOW broadband is achieving industry-leading growth by targeting its competitors where they’re not looking – service and support. 
Best Broadband Providers 2019
Nov 18, 2019
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Want to know which broadband provider offers the best Fibre plans? Or which has the best customer support? Or perhaps the best rural plans? Here are the best broadband providers for 2019.
Get the most out of your fibre broadband experience
Mar 31, 2019
Get the most out of your fibre broadband experience
There are a range of factors that can affect your fibre broadband performance. Don’t suffer with a poor broadband service. Check out these tips to get the most out of your fibre broadband experience. 
NOW Broadband
Mar 13, 2019
NOW Broadband
Hawke’s Bay provider NOW Broadband is putting the service back into one of the biggest service industries. Having developed a pedigree in setting the bar for great customer service, their market leading NPS score, wealth...
SPOTLIGHT: NOW Phone & Broadband
Feb 11, 2018
SPOTLIGHT: NOW Phone & Broadband
February's SPOTLIGHT focuses on NOW Phone & Broadband.  A Broadband Compare Award Winning ISP we have highlighted the best NOW Broadband Deals and some of the key NOW features and benefits.
Best Broadband Innovation Broadband Compare Awards 2017 - Finalists
Sep 21, 2017
Best Broadband Innovation Broadband Compare Awards 2017 - Finalists
The finalists in the Best Broadband Innovation category, sponsored by Chorus, of the Broadband Compare Awards 2017 have been named.  
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3 Great Offers
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EXCLUSIVE OFFER
Broadband with a helping hand
12m term then standard pricing of $85/m applies.
T&Cs apply. Exp 30/8/2022
EXCLUSIVE OFFER
Broadband with a helping hand
12m term then standard pricing of $85/m applies.
T&Cs apply. Exp 30/8/2022
Exclusive Deal - IT'S BACK!
Unlimited broadband from $65/m
Plus 6 mths FREE Prime Video and Neon
Limited time only. T&Cs apply
Exclusive Deal - IT'S BACK!
Unlimited broadband from $65/m
Plus 6 mths FREE Prime Video and Neon
Limited time only. T&Cs apply
Experience broadband 
made for entertainment. 
T&Cs apply.
Experience broadband
made for entertainment.
T&Cs apply.