Leave a review of Now

Reliability
7
Speed
7
Support
7
Features
7
Value
7

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Best Customer Support Award 2018

For better service, better broadband, better value.

We take service seriously. That’s why we have local sales and service hubs close to our customers – we can be on your doorstep in a flash to sort things out.

Expanding our world-class customer service, our new service - offered by specialised Now techsperts - helps customers make the most of their digital technology and provides that much needed assistance beyond-the-router. Whether it’s improving Wi-Fi and sorting dropouts, setting up a Smart TV, helping to optimise streaming or gaming experiences, or sorting computer issues - Now strives to create a hassle-free technology experience, regardless of where customers bought their technology.

** NOTE: The above information has been provided by the ISP or reproduced from their website **

 

 

 

 

COMPARE PLANS NOW
Total: 8.0
Reliability 8.2
Speed 7.9
Support 8.3
Features 7.7
Value 8.0
Average from 233 reviews
Showing 71-75 of 233 items.
2021-12-29 18:58:51
Wendy Caple 8.8
The best company that I have ever dealt with, friendly, reliable and very dependable AA+ Highly Recommended
Pros
no
Cons
no
2021-12-23 12:09:28
Melissa 9.6
We have had NOW at two different homes in two different parts of the country and in both places, their service and internet has been far beyond what competitors offer. Fast speeds, easy connection and setup, many ways to quickly get support when needed (email, chat, phone, tech appointments in the home) and they all speak to you like you are a valued customer. Just a very positive experience, at every interaction. Their technicians also know how to help set up all kinds of fancy routers and modems that you might already own, where competitors typically tell you to figure it out yourself. ...read more
Pros
Speed, Customer Service, Price, Competnence
Cons
None
2021-12-21 10:58:35
Jo 9.0
Love that this company is fully on-shore in NZ. Have found the quality of the service & equipment to be great. Recommended by me.
2021-12-20 18:38:09
Desmond 10.0
Just switched over to NOW. The whole process was simple, effortless and trouble free. I had a phone call from NOW support a couple of days prior to the changeover to ensure we were ready and they offered to send a technician round to help set up the modem. On the changeover day I only had one small issue which was sorted after less than 10 minutes on the phone.
Pros
The changeover was effortless and support was far better than expected
Cons
None
2021-12-20 12:33:15
Jeff Elkins 9.6
Having lost all phone and wifi on a Saturday, I started to go into withdrawal. However, a quick phone call on Monday soon had a cheerful, efficient technician there to promptly replace a non-working modem and all is now well with the world
Pros
Effective, efficient and prompt.
Cons
The after hours person I phoned on Saturday was hard to understand and useless
Showing 71-75 of 233 items.
NOW broadband has won New Zealand’s ‘Best Customer Support’ for the second year
Nov 20, 2019
Kiwis are moving to NOW, for a new level of service and support
NOW broadband has won New Zealand’s ‘Best Customer Support’ for the second year running in Broadband Compare | TUANZ 2019 Awards. In an industry dominated by large market players, NOW broadband is achieving industry-leading growth by targeting its competitors where they’re not looking – service and support. 
Best Broadband Providers 2019
Nov 18, 2019
Who are the best broadband providers for 2019?
Want to know which broadband provider offers the best Fibre plans? Or which has the best customer support? Or perhaps the best rural plans? Here are the best broadband providers for 2019.
Get the most out of your fibre broadband experience
Mar 31, 2019
Get the most out of your fibre broadband experience
There are a range of factors that can affect your fibre broadband performance. Don’t suffer with a poor broadband service. Check out these tips to get the most out of your fibre broadband experience. 
NOW Broadband
Mar 13, 2019
NOW Broadband
Hawke’s Bay provider NOW Broadband is putting the service back into one of the biggest service industries. Having developed a pedigree in setting the bar for great customer service, their market leading NPS score, wealth...
SPOTLIGHT: NOW Phone & Broadband
Feb 11, 2018
SPOTLIGHT: NOW Phone & Broadband
February's SPOTLIGHT focuses on NOW Phone & Broadband.  A Broadband Compare Award Winning ISP we have highlighted the best NOW Broadband Deals and some of the key NOW features and benefits.
Best Broadband Innovation Broadband Compare Awards 2017 - Finalists
Sep 21, 2017
Best Broadband Innovation Broadband Compare Awards 2017 - Finalists
The finalists in the Best Broadband Innovation category, sponsored by Chorus, of the Broadband Compare Awards 2017 have been named.  
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3 Great Offers
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Exclusive Deal
Unlimited broadband from $65/m
Plus 6 mths FREE Prime Video and Neon
Limited time only. T&Cs apply
Exclusive Deal
Unlimited broadband from $65/m
Plus 6 mths FREE Prime Video and Neon
Limited time only. T&Cs apply
Get rid of dead spots with an in-home
Mesh system: $1 p/mth on Fibre Pro! 
T&C's apply
Get rid of dead spots with an in-home
Mesh system: $1 p/mth on Fibre Pro!
T&C's apply
Exclusive Offer
Unlimited Fibre 300 - ONLY $57.95/mth
Orbi Wi-Fi 6 router $5/m rental or BYO
Plus great bundle discounts!
T&C's apply.
Exclusive Offer
Unlimited Fibre 300 - ONLY $57.95/mth
Orbi Wi-Fi 6 router $5/m rental or BYO
Plus great bundle discounts!
T&C's apply.