Leave a review of NOW

Reliability
7
Speed
7
Support
7
Features
7
Value
7

Best Customer Support Award 2018

For better service, better broadband, better value.

We take service seriously. That’s why we have local sales and service hubs close to our customers – we can be on your doorstep in a flash to sort things out.

Expanding our world-class customer service, our new service - offered by specialised NOW techsperts - helps customers make the most of their digital technology and provides that much needed assistance beyond-the-router. Whether it’s improving Wi-Fi and sorting dropouts, setting up a Smart TV, helping to optimise streaming or gaming experiences, or sorting computer issues - NOW strives to create a hassle-free technology experience, regardless of where customers bought their technology.

We can provide phone and broadband services across most of New Zealand, with dedicated customer hubs and techpserts in Hawke’s Bay, Tauranga, Rotorua, Wellington.

** NOTE: The above information has been provided by the ISP or reproduced from their website **

 

 

 

 

Total: 8.0
Reliability 8.5
Speed 8.0
Support 8.6
Features 7.7
Value 8.2
Average from 66 reviews
Showing 36-40 of 66 items.
2019-10-30 19:02:48
Scott 9.8
Great Service. Always get a human on the phone within minutes if I have any issues. Once I upgraded my plan to the ultimate package and it wasn’t running as fast as it should. NOW sent out 2 technicians to sort out the issue, which they did with some router changes and without cost (bar the $99 router required to get the top speeds). Overall just great service.
Pros
Everything. Great service, Great Speeds, very good pricing, but hey don’t we all want everything less expensive.
Cons
If I was to say anything it might be fractionally over priced on their top plans but that is subjective because no one else can really provide the speeds they do on their top plan.
2019-10-29 08:24:13
Lee 2.2
Started off brilliant, speeds were as advertised for the first 6 months. Then had major speed issues, NOW had no interest in sorting this and kept blaming it on my home setup which had not been changed at all since I first joined NOW. I dealt with NOW's 3rd party tech who confirmed issue wasnt at my home and passed on his findings to NOW who thru shear arrogance by Kent in support would not believe the findings and kept insisting it was an issue at my home rather than the exchange. NOW refused to go to chorus and get the issue sorted. Four months went past and NOW still wouldnt do anything about my issue but advised me via email that they were terminating my services since the issue was unresolved. Avoid if you can! ...read more
Pros
Good initially
Cons
Very poor tech support and failure to sort issues.
2019-10-17 13:59:15
J.P 10.0
Always have prompt and courteous responses.
Technical support is down to earth.
Very happy with overall products & service
2019-10-01 12:58:20
Patrick Kooss 1.0
Internet speed very low and unreliable not worth the money you pay wouldn't recommend it to anyone
2019-08-13 12:13:56
Ray Bloomfield 8.6
Great company, They answer quickly. You talk to a person in N.Z. Very good company. Great to deal with.
Showing 36-40 of 66 items.
Best Regional or Small ISP Broadband Compare Awards 2017 - Finalists
Sep 21, 2017
Best Regional or Small ISP Broadband Compare Awards 2017 - Finalists
The finalists in the Best Regional or Small ISP category of the Broadband Compare Awards 2017 have been named.
Best Customer Support Broadband Compare Awards 2017 - Finalists
Sep 21, 2017
Best Customer Support Broadband Compare Awards 2017 - Finalists
The finalists in the Best Customer Support category of the Broadband Compare Awards 2017 have been named.
Sep 23, 2016
Latest news on BroadbandCompare.co.nz 23.09.2016
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Sep 20, 2016
Latest news on BroadbandCompare.co.nz 20.09.2016
Latest news on BroadbandCompare.co.nz 20.09.2016 Today we have updated plans for:
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