Leave a review of NOW

Reliability
7
Speed
7
Support
7
Features
7
Value
7

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Best Customer Support Award 2018

For better service, better broadband, better value.

We take service seriously. That’s why we have local sales and service hubs close to our customers – we can be on your doorstep in a flash to sort things out.

Expanding our world-class customer service, our new service - offered by specialised NOW techsperts - helps customers make the most of their digital technology and provides that much needed assistance beyond-the-router. Whether it’s improving Wi-Fi and sorting dropouts, setting up a Smart TV, helping to optimise streaming or gaming experiences, or sorting computer issues - NOW strives to create a hassle-free technology experience, regardless of where customers bought their technology.

We can provide phone and broadband services across most of New Zealand, with dedicated customer hubs and techpserts in Hawke’s Bay, Tauranga, Rotorua, Wellington.

** NOTE: The above information has been provided by the ISP or reproduced from their website **

 

 

 

 

Total: 8.1
Reliability 8.4
Speed 7.9
Support 8.5
Features 7.6
Value 8.0
Average from 77 reviews
Showing 16-20 of 77 items.
2020-03-24 21:49:09
Lynda taylor 9.8
Fantastic customer service . Great communication re. Covid 19, given in a friendly caring way.
Highly recommend
2020-03-20 09:28:03
Gerald Bunn 10.0
Could not ask for better quick friendly response to any questions or help with any problems I might have had
Pros
The best ISP I have ever been with
Cons
Nil
2020-03-19 11:17:10
John Sayer 9.6
Very friendly and can do anything better than the big boys.
Pros
Can do anything the big boys can
Cons
nothing
2020-03-10 13:03:12
Denis Francois 9.0
Have just joined as sick of non-service from Spark
Pros
Support speak english and very obliging
Cons
So far all good
2020-02-25 14:48:13
Louise 7.0
Our phone line wasn't working properly. And a call through to support at the weekend received the advice that the best people to help with our query would be in the office Monday. I was very happy to receive a call from the team early on Monday, our issue was referred to Chorus, and it's already fixed (by Tuesday afternoon). We came to now after so many issues trying to revive actual customer service from a couple of NZ's biggest providers. The few times we have needed from NOW have been excellent. Thank you! ...read more
Pros
Exceptional service. I don't EVER have to chase the team at NOW to do their job!
Cons
I wish you had a mobile phone offer too.
Showing 16-20 of 77 items.
Best Regional or Small ISP Broadband Compare Awards 2017 - Finalists
Sep 21, 2017
Best Regional or Small ISP Broadband Compare Awards 2017 - Finalists
The finalists in the Best Regional or Small ISP category of the Broadband Compare Awards 2017 have been named.
Best Customer Support Broadband Compare Awards 2017 - Finalists
Sep 21, 2017
Best Customer Support Broadband Compare Awards 2017 - Finalists
The finalists in the Best Customer Support category of the Broadband Compare Awards 2017 have been named.
Sep 23, 2016
Latest news on BroadbandCompare.co.nz 23.09.2016
Latest news on BroadbandCompare.co.nz 23.09.2016   Today some new ISPs were added to our system:
Sep 20, 2016
Latest news on BroadbandCompare.co.nz 20.09.2016
Latest news on BroadbandCompare.co.nz 20.09.2016 Today we have updated plans for:
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