Leave a review about NOW

Reliability
7
Speed
7
Support
7
Features
7
Value
7

Best Customer Support Award 2018

For better service, better broadband, better value.

We take service seriously. That’s why we have local sales and service hubs close to our customers – we can be on your doorstep in a flash to sort things out.

Expanding our world-class customer service, our new service - offered by specialised NOW techsperts - helps customers make the most of their digital technology and provides that much needed assistance beyond-the-router. Whether it’s improving Wi-Fi and sorting dropouts, setting up a Smart TV, helping to optimise streaming or gaming experiences, or sorting computer issues - NOW strives to create a hassle-free technology experience, regardless of where customers bought their technology.

We can provide phone and broadband services across most of New Zealand, with dedicated customer hubs and techpserts in Hawke’s Bay, Tauranga, Rotorua, Wellington.

** NOTE: The above information has been provided by the ISP or reproduced from their website **

 

 

 

 

Total: 8.3
Reliability 8.5
Speed 7.9
Support 9.1
Features 7.7
Value 8.5
Average from 26 reviews
Showing 16-20 of 26 items.
2018-06-08 02:19:13
Katherine Beech 9.4
I've been with NOW formerly Airnet for about 10 years. I've never had any trouble with my account, communications/enquiries etc.
Pros
Value for money I think my plan is one of the best around. I like dealing locally too.
Cons
none.
2018-06-06 00:59:11
Cassandra 9.6
We've been with Now for over 2 years and I would say they're Bay far the best Internet provider we've been with!
Pros
Most importantly their Customer service is top notch! Quick response times to emails and calls, they've even reached out to us to offer savings based on our usage and recommended other plans. Their staff are very friendly and easy to deal with. Only time I've had an issue resulted in me realising I hadn't turned my modem on at the wall so wasn't even their fault! Thanks for being awesome we will be sticking with you guys :) ...read more
Cons
Ahhhh none!
2018-06-05 04:32:33
Michaela 10.0
I donΓÇÖt know why anyone would go elsewhere. They answer the phone straight away. Their prices are low. They are friendly. They donΓÇÖt even have hold music because you never have to hold! IΓÇÖve been with this company since the beginning so IΓÇÖm a fan.
Pros
Cheap broadband. Always answers calls. Local. Friendly. Available via social media. Never have outages.
Cons
No cons.
2018-05-29 06:02:16
MARK 9.6
I had them in my prior house it they where super to deal with during my time with them and when I needed to cancel .
It was an easy choice to use them again on the new house and good price for service they provide
Pros
Easy deal with, answer there calls!
Cons
don't have free services like light box offered as there customer
2018-05-29 01:42:08
Narelle 9.2
NOW gave us the best price for internet, great service, communication with staff awesome, prompt
Pros
no
Cons
no
Showing 16-20 of 26 items.
Sep 23, 2016
Latest news on BroadbandCompare.co.nz 23.09.2016
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Sep 20, 2016
Latest news on BroadbandCompare.co.nz 20.09.2016
Latest news on BroadbandCompare.co.nz 20.09.2016 Today we have updated plans for:
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