Leave a review of NOW

Reliability
7
Speed
7
Support
7
Features
7
Value
7

Terms of Use and Privacy Policy apply

Best Customer Support Award 2018

For better service, better broadband, better value.

We take service seriously. That’s why we have local sales and service hubs close to our customers – we can be on your doorstep in a flash to sort things out.

Expanding our world-class customer service, our new service - offered by specialised NOW techsperts - helps customers make the most of their digital technology and provides that much needed assistance beyond-the-router. Whether it’s improving Wi-Fi and sorting dropouts, setting up a Smart TV, helping to optimise streaming or gaming experiences, or sorting computer issues - NOW strives to create a hassle-free technology experience, regardless of where customers bought their technology.

We can provide phone and broadband services across most of New Zealand, with dedicated customer hubs and techpserts in Hawke’s Bay, Tauranga, Rotorua, Wellington.

** NOTE: The above information has been provided by the ISP or reproduced from their website **

 

 

 

 

Total: 8.0
Reliability 8.3
Speed 7.9
Support 8.4
Features 7.7
Value 8.0
Average from 116 reviews
Showing 11-15 of 116 items.
2020-12-11 22:59:58
Oli 10.0
Joined with NOW 3 months ago with our new home, they set it up at 8am on the day, when I called needing help with installing the router they were fantastic and assisted until it was completely set up.
Pros
Great speeds, awesome service and no problems.
Cons
None
2020-12-09 11:05:21
Robert Verhoef 1.8
I joint NOW for faster internet 100 Mbps, but the actual speed ranges from 27 to 41. That's worse than my previous provider. I have mailed them several times about this, but they do not respond.
Pros
Cons
Actual fiber internet speed ranges from 27 to 41 instead of 100 mbps.
2020-12-07 11:48:21
Rachael Ferrer 1.0
Appalling service....waiting 2 weeks now for my new account to be up & running, got sent a router that doesn't work & it's taken them a week so far to get it sorted...meantime I already got send a bill for a service I can't use. Fair go mate!!
Pros
None
Cons
Be prepared to be given excuses by the customers service team
2020-12-06 16:21:11
john Olssen 8.8
Great service!
Pros
Got the perfect deal it would seem, albeit that time will tell whether that's true.
Cons
Broadband and Compare were a little slow getting back to me, and I nearly signed will someone else, not as good!!! All's well that ends well though, and I'm very pleased, so thank you very much!!!
2020-11-28 20:57:10
Nature Hamahona 3.2
No reply from company
Pros
None
Cons
Everything service, reply slack
Showing 11-15 of 116 items.
Best Regional or Small ISP Broadband Compare Awards 2017 - Finalists
Sep 21, 2017
Best Regional or Small ISP Broadband Compare Awards 2017 - Finalists
The finalists in the Best Regional or Small ISP category of the Broadband Compare Awards 2017 have been named.
Best Customer Support Broadband Compare Awards 2017 - Finalists
Sep 21, 2017
Best Customer Support Broadband Compare Awards 2017 - Finalists
The finalists in the Best Customer Support category of the Broadband Compare Awards 2017 have been named.
Sep 23, 2016
Latest news on BroadbandCompare.co.nz 23.09.2016
Latest news on BroadbandCompare.co.nz 23.09.2016   Today some new ISPs were added to our system:
Sep 20, 2016
Latest news on BroadbandCompare.co.nz 20.09.2016
Latest news on BroadbandCompare.co.nz 20.09.2016 Today we have updated plans for:
Login
×
Log in with
Sign up for free NZ Compare account
×
Log in with
3 Great Offers
×
offer
Slingshot Exclusive Offer
Unlimited Fibre 100 - ONLY $64.95/mth
Plus Bundle Discounts
T&C's apply
offer
EXCLUSIVE OFFER
Get 3 months FREE broadband
On a 12-month contract
T&C's apply
offer
Unlimited Broadband from $69/m
Plus Vodafone SuperWifi
Limited time offer
T&C's apply