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Reliability
7
Speed
7
Support
7
Features
7
Value
7

Best Customer Support Award 2018

For better service, better broadband, better value.

We take service seriously. That’s why we have local sales and service hubs close to our customers – we can be on your doorstep in a flash to sort things out.

Expanding our world-class customer service, our new service - offered by specialised NOW techsperts - helps customers make the most of their digital technology and provides that much needed assistance beyond-the-router. Whether it’s improving Wi-Fi and sorting dropouts, setting up a Smart TV, helping to optimise streaming or gaming experiences, or sorting computer issues - NOW strives to create a hassle-free technology experience, regardless of where customers bought their technology.

We can provide phone and broadband services across most of New Zealand, with dedicated customer hubs and techpserts in Hawke’s Bay, Tauranga, Rotorua, Wellington.

** NOTE: The above information has been provided by the ISP or reproduced from their website **

 

 

 

 

Total: 7.8
Reliability 8.1
Speed 7.4
Support 8.4
Features 7.4
Value 7.8
Average from 39 reviews
Showing 6-10 of 39 items.
2019-11-13 08:47:42
Jane 1.2
Part owned by Spark. Terrible customer service, they dont care if your connection is much slower than it should be and doesnt work properly as they do nothing to fix it and blame the customer instead.
Pros
Works well initially
Cons
Terrible customer service, doesn't fix issues. Doesn't return calls or emails.
2019-11-11 21:05:50
Paul 9.6
We are in a semi rural location just outside Napier, with a Unison fibre connection and NowNZ ISP. Our ping speed to the ISP server is usually 3 to 4 ms (yes that is nit a typo, that is our normal ping! Measurement on Speedtest). The few times I have had questions the help desk has quickly responded and assisted with advice crafted to my level of understanding. Added to this their plans and optional hardware is well priced (high end routers at prices cheaper than traditional NZ online suppliers). ...read more
Pros
Pricing is competitive , support is excellent , connection speed is amazing
Cons
Haven’t experienced any
2019-11-07 17:49:32
Pauline 9.6
NOW provide awesome service. It is easy to get hold of a real person, they respond quickly, provide good advice, and don't upsell unnecessarily
Pros
Fantastic service
Cons
none at all
2019-10-30 19:02:48
Scott 9.8
Great Service. Always get a human on the phone within minutes if I have any issues. Once I upgraded my plan to the ultimate package and it wasn’t running as fast as it should. NOW sent out 2 technicians to sort out the issue, which they did with some router changes and without cost (bar the $99 router required to get the top speeds). Overall just great service.
Pros
Everything. Great service, Great Speeds, very good pricing, but hey don’t we all want everything less expensive.
Cons
If I was to say anything it might be fractionally over priced on their top plans but that is subjective because no one else can really provide the speeds they do on their top plan.
2019-10-29 08:24:13
Lee 2.2
Started off brilliant, speeds were as advertised for the first 6 months. Then had major speed issues, NOW had no interest in sorting this and kept blaming it on my home setup which had not been changed at all since I first joined NOW. I dealt with NOW's 3rd party tech who confirmed issue wasnt at my home and passed on his findings to NOW who thru shear arrogance by Kent in support would not believe the findings and kept insisting it was an issue at my home rather than the exchange. NOW refused to go to chorus and get the issue sorted. Four months went past and NOW still wouldnt do anything about my issue but advised me via email that they were terminating my services since the issue was unresolved. Avoid if you can! ...read more
Pros
Good initially
Cons
Very poor tech support and failure to sort issues.
Showing 6-10 of 39 items.
Best Regional or Small ISP Broadband Compare Awards 2017 - Finalists
Sep 21, 2017
Best Regional or Small ISP Broadband Compare Awards 2017 - Finalists
The finalists in the Best Regional or Small ISP category of the Broadband Compare Awards 2017 have been named.
Best Customer Support Broadband Compare Awards 2017 - Finalists
Sep 21, 2017
Best Customer Support Broadband Compare Awards 2017 - Finalists
The finalists in the Best Customer Support category of the Broadband Compare Awards 2017 have been named.
Sep 23, 2016
Latest news on BroadbandCompare.co.nz 23.09.2016
Latest news on BroadbandCompare.co.nz 23.09.2016   Today some new ISPs were added to our system:
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Latest news on BroadbandCompare.co.nz 20.09.2016
Latest news on BroadbandCompare.co.nz 20.09.2016 Today we have updated plans for:
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