Leave a review of NOW

Reliability
7
Speed
7
Support
7
Features
7
Value
7

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Best Customer Support Award 2018

For better service, better broadband, better value.

We take service seriously. That’s why we have local sales and service hubs close to our customers – we can be on your doorstep in a flash to sort things out.

Expanding our world-class customer service, our new service - offered by specialised NOW techsperts - helps customers make the most of their digital technology and provides that much needed assistance beyond-the-router. Whether it’s improving Wi-Fi and sorting dropouts, setting up a Smart TV, helping to optimise streaming or gaming experiences, or sorting computer issues - NOW strives to create a hassle-free technology experience, regardless of where customers bought their technology.

We can provide phone and broadband services across most of New Zealand, with dedicated customer hubs and techpserts in Hawke’s Bay, Tauranga, Rotorua, Wellington.

** NOTE: The above information has been provided by the ISP or reproduced from their website **

 

 

 

 

Total: 8.2
Reliability 8.5
Speed 8.0
Support 8.6
Features 7.7
Value 8.1
Average from 102 reviews
Showing 61-65 of 102 items.
2019-11-28 09:09:40
Robert Jeffares 7.8
I have NOW service at 3 locations which use a number of not so common features that need to be configured. NOW staff understand the technology and what needs to be done. Things happen promptly without me having to train call centre staff over the phone. I have other ISP's I have to deal with and they don't perform as well. Some are complete disasters!
NOW have limitations placed by service provider Unison which may be resolved as Unison increases it's capacity to deliver. Pricing is a little higher than other ISP's Support more then makes up for it. ...read more
Pros
Local, Responsive,Client Focused, Prompt.
Cons
Horrible "In Your Face" Phone Answering System. It belies the real people and real service NOW delivers. VODAFONE has the voice [but not quite the service]
2019-11-26 06:51:24
Peter Barleyman 7.0
Loved the humour and the accurate identification of the issues with other providers. Delighted when the customer care rep recalled my earlier conversation and had the detail on hand two weeks later!. could not fault the service so far. One short conversation compared with hours on hold. with repetitive conversations.
Pros
Top marks so far
Cons
nothing negative
2019-11-20 11:10:48
lee foaga 9.8
great testimonies from customer I wish I can get this great service..
Pros
300
Cons
300
2019-11-15 15:01:01
Janet Crispin 10.0
I've been with NOW for a few years now, and they deliver quality service and support. I know I can trust them and have no hesitation recommending them to my friends and family.
Pros
Customer service is top notch, no long queues and really helpful support
Cons
None
2019-11-15 13:40:35
megan 5.4
Was with now internet average speed etc and quite expensive and internet still buffered alot customer service really bad blamed my modem. Before i switched to them had no issues have now changed to better provider.
Pros
Cons
Slow speed and poor customer service.
Showing 61-65 of 102 items.
Best Regional or Small ISP Broadband Compare Awards 2017 - Finalists
Sep 21, 2017
Best Regional or Small ISP Broadband Compare Awards 2017 - Finalists
The finalists in the Best Regional or Small ISP category of the Broadband Compare Awards 2017 have been named.
Best Customer Support Broadband Compare Awards 2017 - Finalists
Sep 21, 2017
Best Customer Support Broadband Compare Awards 2017 - Finalists
The finalists in the Best Customer Support category of the Broadband Compare Awards 2017 have been named.
Sep 23, 2016
Latest news on BroadbandCompare.co.nz 23.09.2016
Latest news on BroadbandCompare.co.nz 23.09.2016   Today some new ISPs were added to our system:
Sep 20, 2016
Latest news on BroadbandCompare.co.nz 20.09.2016
Latest news on BroadbandCompare.co.nz 20.09.2016 Today we have updated plans for:
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