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Best Customer Support Award 2018

For better service, better broadband, better value.

We take service seriously. That’s why we have local sales and service hubs close to our customers – we can be on your doorstep in a flash to sort things out.

Expanding our world-class customer service, our new service - offered by specialised NOW techsperts - helps customers make the most of their digital technology and provides that much needed assistance beyond-the-router. Whether it’s improving Wi-Fi and sorting dropouts, setting up a Smart TV, helping to optimise streaming or gaming experiences, or sorting computer issues - NOW strives to create a hassle-free technology experience, regardless of where customers bought their technology.

We can provide phone and broadband services across most of New Zealand, with dedicated customer hubs and techpserts in Hawke’s Bay, Tauranga, Rotorua, Wellington.

** NOTE: The above information has been provided by the ISP or reproduced from their website **





Total: 8.0
Reliability 8.3
Speed 7.7
Support 8.4
Features 7.5
Value 8.0
Average from 58 reviews
Showing 1-5 of 58 items.
2020-02-25 14:48:13
Louise 7.0
Our phone line wasn't working properly. And a call through to support at the weekend received the advice that the best people to help with our query would be in the office Monday. I was very happy to receive a call from the team early on Monday, our issue was referred to Chorus, and it's already fixed (by Tuesday afternoon). We came to now after so many issues trying to revive actual customer service from a couple of NZ's biggest providers. The few times we have needed from NOW have been excellent. Thank you! more
Exceptional service. I don't EVER have to chase the team at NOW to do their job!
I wish you had a mobile phone offer too.
2020-02-21 15:07:42
Millie Te Rauna 9.2
Super fast and hassle free service. Thanks.
2020-02-03 08:54:45
Sundeia Lomberg 10.0
Great customer service with clear, quick responses, good products and well priced as well.
2020-01-29 11:56:43
Thi Nguyen 7.0
I am satisfied with NOW since using it 6 months ago. It is fast, never get trouble with the WiFi
Fast, cheap, no troubles
no app to check the status and make the payment
2020-01-24 11:12:13
Marise Johnson 7.0
Quick Fast response to all queries and very friendly
Showing 1-5 of 58 items.
NOW broadband has won New Zealand’s ‘Best Customer Support’ for the second year
Nov 20, 2019
Kiwis are moving to NOW, for a new level of service and support
NOW broadband has won New Zealand’s ‘Best Customer Support’ for the second year running in Broadband Compare | TUANZ 2019 Awards. In an industry dominated by large market players, NOW broadband is achieving industry-leading growth by targeting its competitors where they’re not looking – service and support. 
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Want to know which broadband provider offers the best Fibre plans? Or which has the best customer support? Or perhaps the best rural plans? Here are the best broadband providers for 2019.
Get the most out of your fibre broadband experience
Mar 31, 2019
Get the most out of your fibre broadband experience
There are a range of factors that can affect your fibre broadband performance. Don’t suffer with a poor broadband service. Check out these tips to get the most out of your fibre broadband experience. 
NOW Broadband
Mar 13, 2019
NOW Broadband
Hawke’s Bay provider NOW Broadband is putting the service back into one of the biggest service industries. Having developed a pedigree in setting the bar for great customer service, their market leading NPS score, wealth...
SPOTLIGHT: NOW Phone & Broadband
Feb 11, 2018
SPOTLIGHT: NOW Phone & Broadband
February's SPOTLIGHT focuses on NOW Phone & Broadband.  A Broadband Compare Award Winning ISP we have highlighted the best NOW Broadband Deals and some of the key NOW features and benefits.
Best Broadband Innovation Broadband Compare Awards 2017 - Finalists
Sep 21, 2017
Best Broadband Innovation Broadband Compare Awards 2017 - Finalists
The finalists in the Best Broadband Innovation category, sponsored by Chorus, of the Broadband Compare Awards 2017 have been named.  
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