Leave a review of Now

Reliability
7
Speed
7
Support
7
Features
7
Value
7

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Broadband with a helping hand.

We’re here to help. It’s what we do differently and what makes us great. It’s why we were founded in the first place after all. Whatever the problem, no matter the solution – we’ll do everything we can to get you and your tech sorted. 

At Now we pride ourselves on helping you enjoy more of the internet and less of its frustrations. While our nationwide network delivers everything you'd expect, it's our ability to get closer to your home and its unique needs that sets us apart. Our plans come with unlimited access to our technical support team (don't worry, they speak your language). If it takes more than a phone call, our friendly team of Techsperts can come to your place and help get any issues fixed.

** NOTE: The above information has been provided by the ISP or reproduced from their website **

 

 

 

 

COMPARE PLANS NOW
Total: 8.1
Reliability 8.5
Speed 8.2
Support 8.7
Features 8.1
Value 8.3
Average from 482 reviews
Showing 106-110 of 482 items.
2023-05-04 07:20:48
Diana 9.0
Fast and friendly service every time. Great value for decent internet speeds.
Pros
Professional and friendly customer service
Cons
None so far :)
2023-05-02 16:12:42
Peter Lord 5.0
Terrible onboarding experience.
Despite asking for my previous provider's account number, NOW did not initiate the cancellation process, resulting in me paying as a result of a much longer cross-over period.

On setting up, they did not provide sufficient information to transfer to NOW's fibre - support had to be contacted for this to made clear. Only noticed because I was monitoring the daily traffic use on each account.
Pros
Cons
Not a signatory to the Fibre Customer Transfer Code, and can't be bothered doing it.
2023-04-26 20:15:09
Brian Field 9.8
Nowmail really made the change to fibre a really easy process, They answered the phone very quickly and sorted the change over quickly.
Pros
no
Cons
no
2023-04-15 22:25:03
Hamish 6.4
They are good for phone customer service but they are really slow by email sometimes it takes like a week or days to hear back from them and they are happy to cancel my internet without trying to take me back they are happy to give me a customer credit and that's it

And if you going to get the customer credit you be given a year but if you don't renew it they will charge you fully on your last month even if you are still on contact with them that's really poor
Pros
good customer service by phone and good speeds
Cons
customer credit only last for 11 months not 12 months and poor email from them
2023-04-13 18:01:12
Harbinder Gill 10.0
It was a delightful experience communicating with the staff of Now. We were particularly impressed by their commitment to work, professional conduct, cheerful demeanor & above all a display of positive & helpful attitude. We would strongly recommend Now fibre to one & all. Well Done & Keep Up the Excellent Show!!!
Showing 106-110 of 482 items.
NOW broadband has won New Zealand’s ‘Best Customer Support’ for the second year
20/11/2019
Kiwis are moving to NOW, for a new level of service and support
NOW broadband has won New Zealand’s ‘Best Customer Support’ for the second year running in Broadband Compare | TUANZ 2019 Awards. In an industry dominated by large market players, NOW broadband is achieving industry-leading growth by targeting its competitors where they’re not looking – service and support. 
Best Broadband Providers 2019
18/11/2019
Who are the best broadband providers for 2019?
Want to know which broadband provider offers the best Fibre plans? Or which has the best customer support? Or perhaps the best rural plans? Here are the best broadband providers for 2019.
Get the most out of your fibre broadband experience
31/03/2019
Get the most out of your fibre broadband experience
There are a range of factors that can affect your fibre broadband performance. Don’t suffer with a poor broadband service. Check out these tips to get the most out of your fibre broadband experience. 
NOW Broadband
13/03/2019
NOW Broadband
Hawke’s Bay provider NOW Broadband is putting the service back into one of the biggest service industries. Having developed a pedigree in setting the bar for great customer service, their market leading NPS score, wealth...
SPOTLIGHT: NOW Phone & Broadband
11/02/2018
SPOTLIGHT: NOW Phone & Broadband
February's SPOTLIGHT focuses on NOW Phone & Broadband.  A Broadband Compare Award Winning ISP we have highlighted the best NOW Broadband Deals and some of the key NOW features and benefits.
Best Broadband Innovation Broadband Compare Awards 2017 - Finalists
21/09/2017
Best Broadband Innovation Broadband Compare Awards 2017 - Finalists
The finalists in the Best Broadband Innovation category, sponsored by Chorus, of the Broadband Compare Awards 2017 have been named.  
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3 Great Offers
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AWESOME DEAL ALERT!
Join Slingshot today and score Unlimited Fibre 300 Broadband for only $65 a month! T&C Apply.
AWESOME DEAL ALERT!
Join Slingshot today and score Unlimited Fibre 300 Broadband for only $65 a month! T&C Apply.
$89.95/m for 12 months, 
then standard pricing of 
$105/m applies. 12-month term. 
T&Cs apply. Offer closes 1 April 2024.
$89.95/m for 12 months,
then standard pricing of
$105/m applies. 12-month term. 
T&Cs apply. Offer closes 1 April 2024.
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Save big with HP's EOFY sale!
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