Leave a review of NOW

Reliability
7
Speed
7
Support
7
Features
7
Value
7

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Best Customer Support Award 2018

For better service, better broadband, better value.

We take service seriously. That’s why we have local sales and service hubs close to our customers – we can be on your doorstep in a flash to sort things out.

Expanding our world-class customer service, our new service - offered by specialised NOW techsperts - helps customers make the most of their digital technology and provides that much needed assistance beyond-the-router. Whether it’s improving Wi-Fi and sorting dropouts, setting up a Smart TV, helping to optimise streaming or gaming experiences, or sorting computer issues - NOW strives to create a hassle-free technology experience, regardless of where customers bought their technology.

** NOTE: The above information has been provided by the ISP or reproduced from their website **

 

 

 

 

Total: 7.9
Reliability 8.2
Speed 7.8
Support 8.2
Features 7.6
Value 7.9
Average from 134 reviews
Showing 31-35 of 134 items.
2020-12-07 11:48:21
Rachael Ferrer 1.0
Appalling service....waiting 2 weeks now for my new account to be up & running, got sent a router that doesn't work & it's taken them a week so far to get it sorted...meantime I already got send a bill for a service I can't use. Fair go mate!!
Pros
None
Cons
Be prepared to be given excuses by the customers service team
2020-12-06 16:21:11
john Olssen 8.8
Great service!
Pros
Got the perfect deal it would seem, albeit that time will tell whether that's true.
Cons
Broadband and Compare were a little slow getting back to me, and I nearly signed will someone else, not as good!!! All's well that ends well though, and I'm very pleased, so thank you very much!!!
2020-11-28 20:57:10
Nature Hamahona 3.2
No reply from company
Pros
None
Cons
Everything service, reply slack
2020-11-27 13:05:09
Teresa Murdoch 10.0
Help is always readily available, you're not waiting half the day for someone to answer the phone OR email for that matter and you get an answer to your query so quickly. I love that you aren't ringing someone in another country to get help!
Pros
Fast and efficient help, friendly customer service, best experience I've had with a provider yet actually.
Cons
Can't put my mobile plan on Now lol but that's really only a con for myself!
2020-11-23 12:18:50
Jacques 8.2
We have been with NOW for a few years. They provide REAL customer service by people who understand NZ way of life and issues. Their technical service are efficient and will go beyond the call of duty to make things happen when it there is an issue. Customer service are friendly and courteous and will go the extra mile to accommodate your needs and sort problems out.
Pros
Responsive / friendly / competitive /
Cons
None
Showing 31-35 of 134 items.
NOW broadband has won New Zealand’s ‘Best Customer Support’ for the second year
Nov 20, 2019
Kiwis are moving to NOW, for a new level of service and support
NOW broadband has won New Zealand’s ‘Best Customer Support’ for the second year running in Broadband Compare | TUANZ 2019 Awards. In an industry dominated by large market players, NOW broadband is achieving industry-leading growth by targeting its competitors where they’re not looking – service and support. 
Best Broadband Providers 2019
Nov 18, 2019
Who are the best broadband providers for 2019?
Want to know which broadband provider offers the best Fibre plans? Or which has the best customer support? Or perhaps the best rural plans? Here are the best broadband providers for 2019.
Get the most out of your fibre broadband experience
Mar 31, 2019
Get the most out of your fibre broadband experience
There are a range of factors that can affect your fibre broadband performance. Don’t suffer with a poor broadband service. Check out these tips to get the most out of your fibre broadband experience. 
NOW Broadband
Mar 13, 2019
NOW Broadband
Hawke’s Bay provider NOW Broadband is putting the service back into one of the biggest service industries. Having developed a pedigree in setting the bar for great customer service, their market leading NPS score, wealth...
SPOTLIGHT: NOW Phone & Broadband
Feb 11, 2018
SPOTLIGHT: NOW Phone & Broadband
February's SPOTLIGHT focuses on NOW Phone & Broadband.  A Broadband Compare Award Winning ISP we have highlighted the best NOW Broadband Deals and some of the key NOW features and benefits.
Best Broadband Innovation Broadband Compare Awards 2017 - Finalists
Sep 21, 2017
Best Broadband Innovation Broadband Compare Awards 2017 - Finalists
The finalists in the Best Broadband Innovation category, sponsored by Chorus, of the Broadband Compare Awards 2017 have been named.  
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3 Great Offers
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EXCLUSIVE - Gigabit speed for $79.95/m 
Plus $120 Credit when BYO modem! 
T&C's apply.
EXCLUSIVE - Gigabit speed for $79.95/m
Plus $120 Credit when BYO modem!
T&C's apply.
UNLIMITED BROADBAND 
From $59.99/mth
On the Broadband Bundle plan 
T&Cs & $14.99 P&H apply
UNLIMITED BROADBAND
From $59.99/mth
On the Broadband Bundle plan
T&Cs & $14.99 P&H apply
Exclusive Offer
Unlimited Fibre 100 - ONLY $62.95/mth
Plus Bundle Discounts
T&C's apply
Exclusive Offer
Unlimited Fibre 100 - ONLY $62.95/mth
Plus Bundle Discounts
T&C's apply