Leave a review of NOW

Reliability
7
Speed
7
Support
7
Features
7
Value
7

Terms of Use and Privacy Policy apply

Best Customer Support Award 2018

For better service, better broadband, better value.

We take service seriously. That’s why we have local sales and service hubs close to our customers – we can be on your doorstep in a flash to sort things out.

Expanding our world-class customer service, our new service - offered by specialised NOW techsperts - helps customers make the most of their digital technology and provides that much needed assistance beyond-the-router. Whether it’s improving Wi-Fi and sorting dropouts, setting up a Smart TV, helping to optimise streaming or gaming experiences, or sorting computer issues - NOW strives to create a hassle-free technology experience, regardless of where customers bought their technology.

** NOTE: The above information has been provided by the ISP or reproduced from their website **

 

 

 

 

Total: 7.9
Reliability 8.2
Speed 7.8
Support 8.2
Features 7.6
Value 7.9
Average from 134 reviews
Showing 6-10 of 134 items.
2021-10-05 19:46:20
LESLEY MOTU 7.0
Good old fashioned courtesy and up to date service. During these times of COVID it is so nice to hear a friendly voice at the other end of the phone.
Pros
Everything
Cons
None
2021-10-05 17:37:01
Barry Rudd 9.4
Been with NOW for along time. Had tried others. A no brainer really. Local-Helpful-Great Prices-Reliable.
Pros
As they got bigger and busier, they still managed to keep me happy.
Cons
No Cons from me...
2021-09-28 13:53:35
Reginald Kenrick 9.0
Have been with NOW for a long time now and Have had no problems. It was simple to change from copper to fibre and they even gave me a better plan which was cheaper with unlimited bb then my old copper wire. good to talk with a human being.
Pros
talk to a live person. short waiting time. very obliging
Cons
none
2021-09-24 05:29:18
Conrad Kirk 10.0
Good old fashion service, you speak to a real person who actually wants to help, what they say they will do gets done, no frills or free gifts trying to lure U in, Ithey are price competitive however for the service you receive i would gladly pay more then the big boys. Been with them over 8 years now, no chance of changing, why would I there is simply no one better!!
Pros
Everything
Cons
None
2021-09-23 20:17:32
Mal 7.0
Connection no fuss. Helpful and polite communication.
I had a problem with my connection it was sorted out in amazing fast time.
Pros
More impressive than vodaphone broadband
Cons
None this far fingers crossed
Showing 6-10 of 134 items.
NOW broadband has won New Zealand’s ‘Best Customer Support’ for the second year
Nov 20, 2019
Kiwis are moving to NOW, for a new level of service and support
NOW broadband has won New Zealand’s ‘Best Customer Support’ for the second year running in Broadband Compare | TUANZ 2019 Awards. In an industry dominated by large market players, NOW broadband is achieving industry-leading growth by targeting its competitors where they’re not looking – service and support. 
Best Broadband Providers 2019
Nov 18, 2019
Who are the best broadband providers for 2019?
Want to know which broadband provider offers the best Fibre plans? Or which has the best customer support? Or perhaps the best rural plans? Here are the best broadband providers for 2019.
Get the most out of your fibre broadband experience
Mar 31, 2019
Get the most out of your fibre broadband experience
There are a range of factors that can affect your fibre broadband performance. Don’t suffer with a poor broadband service. Check out these tips to get the most out of your fibre broadband experience. 
NOW Broadband
Mar 13, 2019
NOW Broadband
Hawke’s Bay provider NOW Broadband is putting the service back into one of the biggest service industries. Having developed a pedigree in setting the bar for great customer service, their market leading NPS score, wealth...
SPOTLIGHT: NOW Phone & Broadband
Feb 11, 2018
SPOTLIGHT: NOW Phone & Broadband
February's SPOTLIGHT focuses on NOW Phone & Broadband.  A Broadband Compare Award Winning ISP we have highlighted the best NOW Broadband Deals and some of the key NOW features and benefits.
Best Broadband Innovation Broadband Compare Awards 2017 - Finalists
Sep 21, 2017
Best Broadband Innovation Broadband Compare Awards 2017 - Finalists
The finalists in the Best Broadband Innovation category, sponsored by Chorus, of the Broadband Compare Awards 2017 have been named.  
Login
×
Log in with
Sign up for free NZ Compare account
×
Log in with
3 Great Offers
×
Exclusive Offer
Unlimited Fibre 100 - ONLY $62.95/mth
Plus Bundle Discounts
T&C's apply
Exclusive Offer
Unlimited Fibre 100 - ONLY $62.95/mth
Plus Bundle Discounts
T&C's apply
UNLIMITED BROADBAND 
From $59.99/mth
On the Broadband Bundle plan 
T&Cs & $14.99 P&H apply
UNLIMITED BROADBAND
From $59.99/mth
On the Broadband Bundle plan
T&Cs & $14.99 P&H apply
Join on an eligible broadband plan from $69/month. Available for Endless mobile customers when you BYO modem. Limited time only. Terms and exit fees apply.
Join on an eligible broadband plan from $69/month. Available for Endless mobile customers when you BYO modem. Limited time only. Terms and exit fees apply.