Leave a review of Now

Reliability
7
Speed
7
Support
7
Features
7
Value
7

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Best Customer Support Award 2018

For better service, better broadband, better value.

We take service seriously. That’s why we have local sales and service hubs close to our customers – we can be on your doorstep in a flash to sort things out.

Expanding our world-class customer service, our new service - offered by specialised Now techsperts - helps customers make the most of their digital technology and provides that much needed assistance beyond-the-router. Whether it’s improving Wi-Fi and sorting dropouts, setting up a Smart TV, helping to optimise streaming or gaming experiences, or sorting computer issues - Now strives to create a hassle-free technology experience, regardless of where customers bought their technology.

** NOTE: The above information has been provided by the ISP or reproduced from their website **

 

 

 

 

COMPARE PLANS NOW
Total: 8.1
Reliability 8.3
Speed 8.0
Support 8.4
Features 7.7
Value 8.0
Average from 223 reviews
Showing 21-25 of 223 items.
2022-04-06 22:47:13
Mink 3.2
Been with them nearly a year. Speeds drop constant. Barely get 300mb on a 900mb plan. Spent 3 different times speaking with cust support and never got a return call.
Dont believe i signed up in the year they apparently have the best support to which i got non
Pros
Always polite and seem to want to help. Smooth billing
Cons
Everything speed. When it rains. Connection drops
2022-04-06 13:38:20
Peter 9.0
Excellent service on the phone. We live in Northland but that was not a problem.
Pros
Have used NOW in the past and have been helped immediately if there was a problem.
Cons
None that I know of.
2022-04-04 12:33:19
Ursula 8.8
I'm with Now for a long time and have never been disappointed. The few issues I had were identified and corrected quickly without any fuss. Thanks Guys
2022-04-01 14:13:26
Ross 8.0
So far so good, only relatively new to NOW after being mucked around by Stuff once too often....and it was often. NOW will support you regardless of router brand or even model. We did have some issues with the switch over, but that was on Chorus with their normal pathetic speed response times, and no fault of NOW. Staff are pleasant and helpful. With the 900/400 package, we get better traffic speeds than a similar subscription when with Stuff (almost 50% straight away).
I have had a couple of other big brand ISP's over the years, I am happy with how I get treated with tech support from NOW. At least they talk facts and not BS and make excuses. I also read a lot of negative reviews here about drop outs. I think those people would do well to remember that NOW have no control over the hardware network, that lands at Chorus and internally within your own home. Coming from a technical background, there is a vast variation of what people think is "good" wiring, particularly with patch leads etc, again quality (and price) matters. I also see a lot of complaints about the free router. EVERY ISP offers an entry level device, admittedly some better than others, if you want high end then do yourself a favour and purchase a high end router, they really are worth the money. Every one knows surely you get what you pay for?
And no I am not paid by NOW, just been around the traps for some time...
...read more
Pros
Tech support speak english!
Cons
None
2022-03-31 15:27:44
Ann 9.0
Been with NOW since it's small beginnings as Airnet. Never any problem with quick Tech support or other queries/help. And politeness. Yes can 'drop off' but so do other providers. Remember relying on other Internet 'lines' belonging to another provider. Atmospheric, overloading, other. Patience is the virtue, don't always blame the company as the sole problem when this happens.
Pros
Great company
Cons
None. Up straight on offerings
Showing 21-25 of 223 items.
NOW broadband has won New Zealand’s ‘Best Customer Support’ for the second year
Nov 20, 2019
Kiwis are moving to NOW, for a new level of service and support
NOW broadband has won New Zealand’s ‘Best Customer Support’ for the second year running in Broadband Compare | TUANZ 2019 Awards. In an industry dominated by large market players, NOW broadband is achieving industry-leading growth by targeting its competitors where they’re not looking – service and support. 
Best Broadband Providers 2019
Nov 18, 2019
Who are the best broadband providers for 2019?
Want to know which broadband provider offers the best Fibre plans? Or which has the best customer support? Or perhaps the best rural plans? Here are the best broadband providers for 2019.
Get the most out of your fibre broadband experience
Mar 31, 2019
Get the most out of your fibre broadband experience
There are a range of factors that can affect your fibre broadband performance. Don’t suffer with a poor broadband service. Check out these tips to get the most out of your fibre broadband experience. 
NOW Broadband
Mar 13, 2019
NOW Broadband
Hawke’s Bay provider NOW Broadband is putting the service back into one of the biggest service industries. Having developed a pedigree in setting the bar for great customer service, their market leading NPS score, wealth...
SPOTLIGHT: NOW Phone & Broadband
Feb 11, 2018
SPOTLIGHT: NOW Phone & Broadband
February's SPOTLIGHT focuses on NOW Phone & Broadband.  A Broadband Compare Award Winning ISP we have highlighted the best NOW Broadband Deals and some of the key NOW features and benefits.
Best Broadband Innovation Broadband Compare Awards 2017 - Finalists
Sep 21, 2017
Best Broadband Innovation Broadband Compare Awards 2017 - Finalists
The finalists in the Best Broadband Innovation category, sponsored by Chorus, of the Broadband Compare Awards 2017 have been named.  
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3 Great Offers
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Exclusive Deal
Unlimited broadband from $65/m
Plus 6 mths FREE Prime Video and Neon
Limited time only. T&Cs apply
Exclusive Deal
Unlimited broadband from $65/m
Plus 6 mths FREE Prime Video and Neon
Limited time only. T&Cs apply
Exclusive Offer
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Orbi Wi-Fi 6 router $5/m rental or BYO
Plus great bundle discounts!
T&C's apply
Exclusive Offer
Unlimited Fibre 300 - ONLY $57.95/mth
Orbi Wi-Fi 6 router $5/m rental or BYO
Plus great bundle discounts!
T&C's apply
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On an open-term contract,
Plus Asus router for $1/m rental!
Limited-time offer. T&C's apply.
SPECIAL - Fibre Pro just $89/m
On an open-term contract,
Plus Asus router for $1/m rental!
Limited-time offer. T&C's apply.