Leave a review of Now

Reliability
7
Speed
7
Support
7
Features
7
Value
7

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Best Customer Support Award 2018

For better service, better broadband, better value.

We take service seriously. That’s why we have local sales and service hubs close to our customers – we can be on your doorstep in a flash to sort things out.

Expanding our world-class customer service, our new service - offered by specialised Now techsperts - helps customers make the most of their digital technology and provides that much needed assistance beyond-the-router. Whether it’s improving Wi-Fi and sorting dropouts, setting up a Smart TV, helping to optimise streaming or gaming experiences, or sorting computer issues - Now strives to create a hassle-free technology experience, regardless of where customers bought their technology.

** NOTE: The above information has been provided by the ISP or reproduced from their website **

 

 

 

 

COMPARE PLANS NOW
Total: 8.1
Reliability 8.3
Speed 8.0
Support 8.4
Features 7.8
Value 8.0
Average from 225 reviews
Showing 31-35 of 225 items.
2022-03-18 21:18:26
Mani 3.6
Right

Well you pay for 900mb and you only get 200mb. Then its not even a steady 200mb it drops to practically nothing and everytime i call them. We go through the basic stuff and then they say they will get back to you. Nothing

I spent an entire week at different times of the day taking screen shots of recommended speed test sites by them and i went and got 3 different wifi 6 engaged modems and after all this.

They tell me they cannot see anything wrong.

I had them on the phone screenshot plugged in and wired.

Tried for hours trying to get assistance and no manager or tl would ever get back to me after cs advised they would.

Honestly. Cannot wait to leave them and once i do. Off to umbudsman for service providers to seek reparation
...read more
Pros
Price at the time.. maybe 3 csa was good or seemed good but then never got back to me
Cons
Speed. Connection. Pay for 900mb. Fluctuating from 5mb to 4/500mb. Dropping out random times.
2022-03-17 17:14:01
Alison 7.0
Long time customer. Still getting the quick responses and get to speak with a real person.
Pros
feels like personal service
Cons
non at this stage!
2022-03-15 15:42:30
Jodi 8.8
Very quick technical assistance over the phone . Nice to speak to someone who is easy to understand and explains things in basic terms :)
Pros
no
Cons
no
2022-03-07 16:45:29
Louise Foote Cape Physio Napier 8.6
NOW always give a fantastic service. They listen and they do what they promise and they dont take weeks to do it. Thanks NOW
2022-03-04 14:41:03
miriama hutana 9.0
I had a problem with land line messaging and Rob was great, solved the problem very quickly and efficiently. I mentioned an account problem and he referred me to that department as well.
Pros
Helpful and efficient.
Cons
Accounts not always up to date, but resolved after a conversation with personnel in that department.
Showing 31-35 of 225 items.
NOW broadband has won New Zealand’s ‘Best Customer Support’ for the second year
Nov 20, 2019
Kiwis are moving to NOW, for a new level of service and support
NOW broadband has won New Zealand’s ‘Best Customer Support’ for the second year running in Broadband Compare | TUANZ 2019 Awards. In an industry dominated by large market players, NOW broadband is achieving industry-leading growth by targeting its competitors where they’re not looking – service and support. 
Best Broadband Providers 2019
Nov 18, 2019
Who are the best broadband providers for 2019?
Want to know which broadband provider offers the best Fibre plans? Or which has the best customer support? Or perhaps the best rural plans? Here are the best broadband providers for 2019.
Get the most out of your fibre broadband experience
Mar 31, 2019
Get the most out of your fibre broadband experience
There are a range of factors that can affect your fibre broadband performance. Don’t suffer with a poor broadband service. Check out these tips to get the most out of your fibre broadband experience. 
NOW Broadband
Mar 13, 2019
NOW Broadband
Hawke’s Bay provider NOW Broadband is putting the service back into one of the biggest service industries. Having developed a pedigree in setting the bar for great customer service, their market leading NPS score, wealth...
SPOTLIGHT: NOW Phone & Broadband
Feb 11, 2018
SPOTLIGHT: NOW Phone & Broadband
February's SPOTLIGHT focuses on NOW Phone & Broadband.  A Broadband Compare Award Winning ISP we have highlighted the best NOW Broadband Deals and some of the key NOW features and benefits.
Best Broadband Innovation Broadband Compare Awards 2017 - Finalists
Sep 21, 2017
Best Broadband Innovation Broadband Compare Awards 2017 - Finalists
The finalists in the Best Broadband Innovation category, sponsored by Chorus, of the Broadband Compare Awards 2017 have been named.  
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3 Great Offers
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<b>Moving house? 
Take Farmside with you!
No relocation fees*
No worries!</b>
Moving house?
Take Farmside with you!
No relocation fees*
No worries!
<b>Exclusive Deal
Unlimited broadband from $65/m
Plus 6 mths FREE Prime Video and Neon
Limited time only. T&Cs apply </b>
Exclusive Deal
Unlimited broadband from $65/m
Plus 6 mths FREE Prime Video and Neon
Limited time only. T&Cs apply
<b>Exclusive Offer
Unlimited Fibre 300 - ONLY $57.95/mth
Orbi Wi-Fi 6 router $5/m rental or BYO
Plus great bundle discounts!
T&C's apply</b>
Exclusive Offer
Unlimited Fibre 300 - ONLY $57.95/mth
Orbi Wi-Fi 6 router $5/m rental or BYO
Plus great bundle discounts!
T&C's apply