Leave a review of NOW

Reliability
7
Speed
7
Support
7
Features
7
Value
7

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Best Customer Support Award 2018

For better service, better broadband, better value.

We take service seriously. That’s why we have local sales and service hubs close to our customers – we can be on your doorstep in a flash to sort things out.

Expanding our world-class customer service, our new service - offered by specialised NOW techsperts - helps customers make the most of their digital technology and provides that much needed assistance beyond-the-router. Whether it’s improving Wi-Fi and sorting dropouts, setting up a Smart TV, helping to optimise streaming or gaming experiences, or sorting computer issues - NOW strives to create a hassle-free technology experience, regardless of where customers bought their technology.

We can provide phone and broadband services across most of New Zealand, with dedicated customer hubs and techpserts in Hawke’s Bay, Tauranga, Rotorua, Wellington.

** NOTE: The above information has been provided by the ISP or reproduced from their website **

 

 

 

 

Total: 8.2
Reliability 8.5
Speed 8.0
Support 8.7
Features 7.7
Value 8.1
Average from 89 reviews
Showing 6-10 of 89 items.
2020-09-17 12:47:15
Kem Mason 10.0
I have worked from home for 10 years, making heavy use of the internet. Before I found NowNZ (Just over 5 years ago now), I was with Vodafone (and I'd tried a few others as well). I had a problem that Vodafone was trying to fix for a few weeks, and was unable to (I was having to use my phone for internet in the meantime). I got fed up, found NowNZ, switched, and they had me up and running within a couple days -- keeping me up to date on what was happening with Chorus (where the fault lay in the hardware). I've had a couple different very unusual requests as well, and they've always been able to resolve them very quickly. ...read more
Pros
Awesome Tech Support, Reasonable Prices, Fast / reliable speed. Offered me a deal to credit me with money in order to offset a contract with previous provider too.
Cons
none -- if you can switch to them, you should
2020-09-12 06:51:17
William C O'Donnell 7.0
Sign up was a breeze, contact from NOW was quick & friendly & helpful. Email response was quick, as was return phone call. Waiting to see how the changeover goes on Tuesday !
2020-08-31 20:48:12
Robert Wood 9.4
In over three years with NOW, I've not had a problem. Also, first telco I've been with that reduced the amount they charged on my monthly plan.
Pros
Reasonably fast.
Cons
Odd times my computer tells me 'No Internet Connection' when the connection is still 'Connected' Likely an operation glitch!
2020-08-27 15:48:58
Dave Thomas 9.6
Been with these guys from the days when they were AirNet. They get stuff done in minutes or hours where competitors take day or weeks (or longer).
2020-08-26 14:38:04
Leeanne Berridge 9.2
Fast and great customer service. Great communication skills and friendly faces...
Showing 6-10 of 89 items.
Best Regional or Small ISP Broadband Compare Awards 2017 - Finalists
Sep 21, 2017
Best Regional or Small ISP Broadband Compare Awards 2017 - Finalists
The finalists in the Best Regional or Small ISP category of the Broadband Compare Awards 2017 have been named.
Best Customer Support Broadband Compare Awards 2017 - Finalists
Sep 21, 2017
Best Customer Support Broadband Compare Awards 2017 - Finalists
The finalists in the Best Customer Support category of the Broadband Compare Awards 2017 have been named.
Sep 23, 2016
Latest news on BroadbandCompare.co.nz 23.09.2016
Latest news on BroadbandCompare.co.nz 23.09.2016   Today some new ISPs were added to our system:
Sep 20, 2016
Latest news on BroadbandCompare.co.nz 20.09.2016
Latest news on BroadbandCompare.co.nz 20.09.2016 Today we have updated plans for:
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