Leave a review of HotShot Unlimited

Reliability
7
Speed
7
Support
7
Features
7
Value
7

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HotShot Unlimited

There was a group of enthusiastic young Kiwis who were among the best in the industry and they shared the same belief: the existing broadband options in the market were too complex for normal households to choose, and Kiwis deserve a better &simpler broadband experience.

Here comes the birth of the best priced &simplest broadband provider in NZ — HotShot Unlimited.

Our plans are simple: we only offer naked fibre connections and we don’t lock you in. We know our customers choose to stay with us because they get great fibre broadband at an even better price. In case some unexpected happen and you have to leave for some reason, that’s absolutely ok. We have all been there before. That’s why we don’t need you to give us an unreasonably long notice period and you are free to go whenever you wish. After all, we believe that only fairness goes a long way.

Kiwis have endured slow internet performance, capped data and fixed-term contracts for too long. HotShot Unlimited is committed to using the best technologies to change this and offering the best value and simplest fibre broadband experience for Kiwis.

** NOTE: The above information has been provided by the ISP or reproduced from their website **

COMPARE THEIR PLANS
Total: 7.2
Reliability 8.1
Speed 7.9
Support 7.2
Features 7.7
Value 8.3
Average from 17 reviews
Showing 1-5 of 17 items.
2024-05-20 17:01:43
Maree T 10.0
Hotshot are awesome! They organised Chorus to install fibre at my house. Unfortunately Chorus was unable to install it without figging up my driveway so I contacted Hotshot. Received a full refund. I can't recommend the customer service enough. Totally wish I could use your service. Thanks very much anyway. You can be sure I will still recommend Hotshot to everyone I know
Pros
no
Cons
no
2024-04-30 11:01:24
Shane 9.6
Been with Hotshot for 3 months. Great prices, really keep costs down. Agents seems to be overseas but response calls extremlly fast, and they understand lots technical stuff and what you need, rather than just reading the script. Call center closes after 6pm but fine for me.
2024-04-16 11:42:23
Michael 3.6
We were with HotShot for two years.
Pros
They are a very affordable provider. They work well most of the time. During opening hours callcentre does pick up quickly.
Cons
We had to keep calling them because speeds would drop. They would then pick back up for a while. I suspect throttling. We also started to experience a lot of packet loss. Changed ISP and the problem has resolved itself. Often poor English (not always) in the contact centre which has limited hours. ...read more
2023-07-06 09:36:37
Damod Phil 10.0
Answered all my questions and provided a discount on my request. friendly and help ful
2023-06-28 11:01:09
Davis 10.0
Tech support is great—excellent response speed and competence. I was having speed issues with my previous provider, and they just could not sort it. I decided to move to another provider. Rang Hotshot and they told me it was my outdated router causing the bad experience and changing ISPs would not solve it unless I used a decent router. I appreciated their honesty and then decided to switch to Hotshot and get their Wi-Fi 6 routers. All the problems just disappeared, and it was a fantastic experience. 10/10 ...read more
Showing 1-5 of 17 items.
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