Leave a review of 2degrees

Reliability
7
Speed
7
Support
7
Features
7
Value
7

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Broadband Compare Awards Best Customer Service

Two Degrees Mobile Limited (as we are officially known) is New Zealand's newest full service telecommunications provider. 

Back in the 90s a visionary group of Maori challenged the crown through the Treaty of Waitangi and won the rights to 3G spectrum. Despite financial and regulatory adversity a Maori Trust (Hautaki) was established with the challenge of launching New Zealand’s third mobile network. 

Tex Edwards founded 2degrees in February 2001 and provided initial capital.  Later that year investments were made by Strive Masiyiwa’s Econet Wireless group and shortly afterwards the pan-Maori trust Hautaki.

After successfully advocating for critical regulatory realignment the company was fully capitalised in 2007 and construction of its mobile network began.

We commercially launched in 2009, significantly lowering the cost of mobile for Kiwis.

Tex Edwards sold his interests in 2degrees in 2016 after some 15 years of support for the company including as a senior executive, director and founding shareholder.

Since our launch we’ve been busy. We have the backing of a unique partnership of international and Kiwi investors that have enabled us to build a brand new mobile network, helping us to cover 98.5% of the places Kiwis live and work. In March 2015 we also acquired NZ's fourth largest ISP, and now offer broadband services as well as mobile to Kiwis across the country.

We've put in place a great team, led by our CEO Stewart Sherriff and an internationally experienced management team which has a wealth of experience in building and delivering excellent mobile telecommunication networks and services.

We all really believe in what we are trying to accomplish for our customers and New Zealand. We’ve even been lucky enough to be recognised for it along the way, with a number of awards for our customer service over the years.

And this is just the beginning...

** NOTE: The above information has been provided by the ISP or reproduced from their website **

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Total: 5.8
Reliability 5.7
Speed 5.8
Support 4.8
Features 5.4
Value 5.1
Average from 171 reviews
Showing 21-25 of 171 items.
2023-07-12 11:46:47
James Sweetman 1.2
hour long wait times for tech support when I had a issue outside of my network. Cancelled chorus tech and never told me, tech staff blaming me using alt DNS while troubleshooting the issue.
Pros
probably good if you dont have to call them, or have a fault
Cons
everything
2023-02-17 10:22:56
Jay 4.6
Terrible service, you can wait over an hour to get a hold of them.

Constantly was disconnected. Was happy to leave them after a year, been with contact for 3 months and have had no connection problems using the same setup.

If your are happy to live without customer service, free Amazon prime and lower price is pefect.
Pros
Amazon, initial price
Cons
Terrible customer service
2023-01-31 20:33:31
Sangeeth 3.4
It's been only 3 months with 2 Degrees and my Fibre internet isn't working already. I have been out of internet for 3 days now. The worst part is they cannot even provide an ETA on when I'll have internet again. They are saying it's due to Chorus and when I call Chorus, Chorus says they cannot help me as they have the contract with 2 Degrees, not the customer. 2 Degrees contact centre is so hard to get a hold of too. Every time I waited at least 30 mins each to talk to someone, just to hear that they cannot help as it's due to Chorus' issue. I would highly recommend staying away from 2 Degrees. If you would really want, only sign up for an open plan, so you can get out easily. ...read more
Pros
None
Cons
Poor customer service, no internet but charging the customer
2023-01-23 21:57:45
Marleen 1.0
Don’t subscribe for 2 degrees

I decided to change my broadband provider to 2 degrees. Since last Friday I don’t have connection. They cancelled my old broadband provider but didn’t connect me with 2 degrees.
I have called them 18 times since Friday and the reality is:
- More than 1h waiting time to speak with customer service;
- customer service don’t work during the weekend;
- the most useless customer service I have ever experienced;
- they hang up on my over 9 times;
- they said they will call you back but don’t;
- they send me emails and sms automated messages saying my line has been fixed, but it hasn’t. When I call, they say: yes, I see you still haven’t got signal;
- customer service lied to me multiple times;
- they will never proactively contact you or follow up on your case;
- I messaged them on Facebook, Twitter, Instagram - only got automated messages
- there’s no chat;
- they don’t reply email;
- there is no empathy with customers who work with internet;
- they will ask me to send a private message as soon as they see this. To do nothing.

Before subscribing with them, I recommend you to try to contact them on their phone number.
- customer service team has zero autonomy to help/fix any problems.
It’s been 4 days without connection, it’s 4 days of useless customer service. It’s been 4 days of lies.
- I don’t have idea of getting my connection sorted, they don’t have a plan.
- I had connection in this address for 4 years, never had a single problem.

ITS LIKE A SCAM.
Don’t subscribe for 2 degrees.
...read more
Pros
None
Cons
No actual internet, terrible customer service, over an hour wait time on the phone just to have them hang up on you repeatedly !!
2022-11-25 10:30:33
Theo 1.4
Firstly, they take forever to get you connected. It took them over two weeks to connect my internet even when I already had fibre installed at the house and the ONT was set up and the fibre provider assured me it was fine from there end. Yet after being on hold with 2degrees for hours multiple times they told me they cannot do anything more to spend up the process. I have had multiple other companies connect me the same day I have made a request.
Secondly, their customer support is terrible. They will have a network outage and never provide any information to you. If you try to call them you will either be stuck on hold for hours or hang up on. Don't waste your time. The offers/prices may look good but they are not worth it. I have never had so much trouble with another company before. ...read more
Pros
Cons
terrible support
Showing 21-25 of 171 items.
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