Leave a review of 2degrees

Reliability
7
Speed
7
Support
7
Features
7
Value
7

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Two Degrees Mobile Limited (as we are officially known) is New Zealand's newest full service telecommunications provider. 

Back in the 90s a visionary group of Maori challenged the crown through the Treaty of Waitangi and won the rights to 3G spectrum. Despite financial and regulatory adversity a Maori Trust (Hautaki) was established with the challenge of launching New Zealand’s third mobile network. 

Tex Edwards founded 2degrees in February 2001 and provided initial capital.  Later that year investments were made by Strive Masiyiwa’s Econet Wireless group and shortly afterwards the pan-Maori trust Hautaki.

After successfully advocating for critical regulatory realignment the company was fully capitalised in 2007 and construction of its mobile network began.

We commercially launched in 2009, significantly lowering the cost of mobile for Kiwis.

Tex Edwards sold his interests in 2degrees in 2016 after some 15 years of support for the company including as a senior executive, director and founding shareholder.

Since our launch we’ve been busy. We have the backing of a unique partnership of international and Kiwi investors that have enabled us to build a brand new mobile network, helping us to cover 98.5% of the places Kiwis live and work. In March 2015 we also acquired NZ's fourth largest ISP, and now offer broadband services as well as mobile to Kiwis across the country.

We've put in place a great team, led by our CEO Stewart Sherriff and an internationally experienced management team which has a wealth of experience in building and delivering excellent mobile telecommunication networks and services.

We all really believe in what we are trying to accomplish for our customers and New Zealand. We’ve even been lucky enough to be recognised for it along the way, with a number of awards for our customer service over the years.

And this is just the beginning...

** NOTE: The above information has been provided by the ISP or reproduced from their website **

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Total: 5.8
Reliability 5.6
Speed 5.8
Support 4.8
Features 5.4
Value 5.1
Average from 176 reviews
Showing 21-25 of 176 items.
2023-08-19 12:40:09
Kyle 2.6
Absolute Worst internet provider I have ever had and I would never recommend to anyone.

Summary: expect to wait 40-60 minutes+ on hold to get any advice, even on weekdays. Expect bad solutions or bad information, very slow and difficult process to get a solution.
When its working fine, no issues obviously BUT! when it is not, you will hate and despise the support of this company, it WILL make you regret signing up to them. Remember, things can happen outside of your control that only a providers support can help you with.
Also note 2Degrees mobiles is a VERY VERY seperate division from 2degrees Broadband. But their websites/apps do not make it easy to know. You have been warned :)



My 2Degrees Experience:

Firstly I am competent with networking and know enough to manage my Home network, plus some. Keep in mind each call is at least 1hr+.

My rental I was going into has VDSL not fibre, The support confirms the Orbi Wifi6 'routers specifications' say it supports VDSL. so I signed up for a VDSL 12 month contract. I get sent a router from 2degrees and its a 'Fritzbox'. Not an Orbi Wifi6. I call support and they say no Orbi does not support VDSL.....???

I got the 'you are connected' email a few weeks later, but had no internet. Support sent me another of the same router a few days later, and they charge me 15$ for it (another call to this remove charge). It did not fix the problem, I called support and it ended up being nothing remotely to do with the router, the initial setup person didnt click a button on their system... they clicked it and they propely connected us a few hours later.

The support people's ideas/solutions are VERY different each call. As compensation they only offered to not charge me during this downtime period, as our 'you are connected' date was a week+ prior. And to get any other compensation you have to have an ACTIVE 2degrees mobile plan to get 50GB free, no you cannot just go buy a sim, I asked.

VDSL starts to work days later, they decide to charge me in full for that downtime period anyway. I call support, they say they cant undo that invoice and I HAVE to pay the extra charge this month and they can take it off the NEXT months bill??? Internet is fine enough from there.

Later on in the year I submit the form to upgrade to fibre. I get fibre installed. I ask 2degrees can I get the Orbi Router now I have fibre and they said no, the Fritzbox supports Fibre. After a discussion refering to my initial issue being promised the Orbi on VDSL, they send me it. They dont charge me postage this time. It seems upgrades are free, replacing 'factory broken' routers is $15.

The fibre is fine as it would be with any other major provider, a few months pass with no issues and then a week ago I get an email saying they will be increasing their prices by $5. They say you can exit a contract if you like because of the change.

I decide I want to leave due to my experiences. I call support and say I want to cancel my contract due to the price increase. They say ok, put me on hold instantly. They come back later and say it is done, we have removed the $5 charge from your account for the last 6 months of your contract??? I explain no I want to cancel and can they send me a list of all the cables/routers I need to send back, as I have 3 from them now. The short version is they had to send me to technical support, after I waited 1 hour to get to them, talked to them difficulty for 20 minutes just to try get them to provide me a list of everything they sent me. Which takes an hour on hold again. 2hr 20 min call to cancel my contract and get sent a list of they want me to return???

Absolutely insane. Worst provider I have ever had. I regret every day I went with them. Even when I recieved my 'Prezzy card' Code for signing up to their 12 month contract, that code did not work. 2 Support calls and multiple re-sent codes fixed my issue.










...read more
Pros
When it works, its fine. Like any other major provider
Cons
Absolutely everything else, Awful Support, Terrible Tech Support suggestions
2023-08-14 15:21:52
Nic Cooper 1.6
I have been a 2 degrees customer since their inception. I needed to connect fibre to my new house. Fibre was provided to the house.
Got a connection date but Chorus could not find the feed. They walked away. 6 weeks later after much digging of gardens lawns and some of the road I found the feed. I kept 2 degrees informed all the way. Chorus came back, and said 2 degrees had cancelled the contract. Spoke to 2 degrees (1 hour wait on phone) who could not explain why the contract was cancelled and said they would re-schedule. Promised to re-instate today. Email arrived saying reinstate in 12 days time!!! Hopeless company! ...read more
Pros
none
Cons
how long a list do you want. doesn't listen to customers.
2023-07-18 20:36:41
Shashi 7.0
Pathetic customer care service... Super long wait. 2 degree auckland cbd store always in a hurry to ask you to call customer care if you have any complain or query related to ongoing connection or mobile plan as they just want sale from shop. Spark was expensive but super easy to approach via whatsapp. 15 working days already and still waiting for broadband modem delivery. Customer care said he would put me on priority and still nothing happened.Would never ever use 2 degree, will go back to spark after finishi g their contract. ...read more
Pros
Cheap price
Cons
3rd grade services, long delay, customer care terrible
2023-07-18 13:16:57
Richard Jack 2.6
Absolutely hopeless support. I'm still not online 7 days after migration and they can't seem to reply to a support ticket. It's not worth the cheap price to have such a muckaround. Rated 5 for speed and features because I can't judge them yet as it's not working.
2023-07-14 12:29:23
Gurpreet 2.2
Switching to 2degrees has so far been the worst ISP decision I've ever made. My VOIP phone and smart lights no longer function correctly since moving to them. I've requested a static IP address twice via email now to see if this resolves anything. They couldn't provision this beforehand for some reason and now with emails being ignored for 3 days, I'm sitting on hold for 30 minutes and then my call gets disconnected. Please just know if you have any problems or need any kind of support, this company has placed zero emphasis on customer service. Don't be tempted by the slightly low price - it's not worth it. ...read more
Pros
Cheap
Cons
Horrific lack of customer service
Showing 21-25 of 176 items.
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