Leave a review of 2degrees

Reliability
7
Speed
7
Support
7
Features
7
Value
7

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Two Degrees Mobile Limited (as we are officially known) is New Zealand's newest full service telecommunications provider. 

Back in the 90s a visionary group of Maori challenged the crown through the Treaty of Waitangi and won the rights to 3G spectrum. Despite financial and regulatory adversity a Maori Trust (Hautaki) was established with the challenge of launching New Zealand’s third mobile network. 

Tex Edwards founded 2degrees in February 2001 and provided initial capital.  Later that year investments were made by Strive Masiyiwa’s Econet Wireless group and shortly afterwards the pan-Maori trust Hautaki.

After successfully advocating for critical regulatory realignment the company was fully capitalised in 2007 and construction of its mobile network began.

We commercially launched in 2009, significantly lowering the cost of mobile for Kiwis.

Tex Edwards sold his interests in 2degrees in 2016 after some 15 years of support for the company including as a senior executive, director and founding shareholder.

Since our launch we’ve been busy. We have the backing of a unique partnership of international and Kiwi investors that have enabled us to build a brand new mobile network, helping us to cover 98.5% of the places Kiwis live and work. In March 2015 we also acquired NZ's fourth largest ISP, and now offer broadband services as well as mobile to Kiwis across the country.

We've put in place a great team, led by our CEO Stewart Sherriff and an internationally experienced management team which has a wealth of experience in building and delivering excellent mobile telecommunication networks and services.

We all really believe in what we are trying to accomplish for our customers and New Zealand. We’ve even been lucky enough to be recognised for it along the way, with a number of awards for our customer service over the years.

And this is just the beginning...

** NOTE: The above information has been provided by the ISP or reproduced from their website **

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Total: 5.8
Reliability 5.6
Speed 5.8
Support 4.8
Features 5.4
Value 5.1
Average from 176 reviews
Showing 6-10 of 176 items.
2024-02-12 16:04:11
Jamie 4.0
Probably the worst Telco I have ever dealt with, have been a cellphone customer for 6 years, broadband for 3, switched my property, connected my new property, and disconnected it 1 month later right in the middle of me doing work for my IT job, charged me for the disconnection then sent me a 2 month internet bill equating 210$ after I blasted them on the phone about it and refused to remove the disconnection fee, which they admitted was their error as "they thought I was going with a different provider" well after that experience, they arent getting the $210 and I will be switching to a different provider today. If they fight it, I'll see them in court, absolutely useless customer service. ...read more
Pros
As fast as anybody else, my suggestion is go elsewhere
Cons
Absolute garbage service
2023-12-29 14:49:34
Karais 2.8
I have 950/500 Fibre but 2Degrees continually drops out. Cannot see TV continuously due to dropouts. Cannot play games. Even normal internet will be erratically fast, very slow and dropout every few minutes!! Their helpdesk phone wait is more than an hour. Their solution is pathetic and makes no change. Changed modem and no difference too!!

My advise is RUN AWAY FROM THEM AS FAST AS YOU CAN!!
Pros
None
Cons
Absolutely bloody useless!
2023-12-29 13:36:20
Dexter 2.2
Terrible customer service
2023-12-09 14:53:57
Dugald 2.0
Zero response for a simple transfer of house. I didn't choose them, I got pushed on to this provider after my old plan expired, and there was a noticeable decline in service. Took Them a week to even catch up to my leaving email, and I found a much better provider a long time ago.
Pros
Cons
No actual customer service. The automated phone service just hung up on me a dozen times, no matter which menu item I choose. You don't want to keep me as a customer? message taken.
2023-12-08 17:12:57
Jason Xu 5.6
If always need technical support, don't pick 2 Degress, their support is very very very very very shit...... L1 support have no idea what they talking about, only call picker, no IT knowledge at all and not listening customer. If they can't anwser question will let customer wait till to phone cutoff. As 10 years+ work for network admin role, use 2 Degrees network have to understand what is IT, their support for consumer is useless.
Pros
Price, only price
Cons
Customer support is incredible shit.....
Showing 6-10 of 176 items.
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Plus, a free modem rental
When you join a 12 month Plan and bundle Pay Monthly
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Plus, a free modem rental
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Limited Time Offer: 50% Off
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