How to switch Broadband Plans during Covid-19

Switch broadband providers during lockdown
Tuesday, August 18, 2020

A good broadband connection has never been as important as in 2020 – as we spend long periods of time in Lockdown, and adjust to new ways of working and entertaining ourselves at home.  

Luckily pretty much everything you need can be bought online these days, even a good broadband plan! That’s where Broadband Compare comes in – we are here to help you make an informed choice about broadband.

With the current restrictions in place as part of the government’s response to Covid-19, Broadband Compare is here to help. Choose the best broadband plan for you, find the best savings and access exclusive offers from providers.

We are committed to helping all our customers find the best broadband plan easily – whether you are tech-savvy and looking for the best unlimited high-speed plan online, or you don’t know your modem from your microwave and want a bit more help on the phone.

Keeping you connected with Broadband Compare

At Broadband Compare we have tried to make it as easy as possible to compare broadband plans online, and sign up through our website. We have embraced flexible working – our team is working safely from home during lockdown. That means our services are available 24/7 online, even in Lockdown.

Our team of Comparison Consultants are ready and waiting to help you find the best broadband plan over the phone. Just give them a call on 0508 2COMPARE (0508 226672). They’ll take the time to understand your needs, talk you through the options and recommend the best plan for you. If they think you’re already on the best plan, they’ll let you know.

Stay at home, and make sure you're broadband is ready

People across New Zealand are encouraged to work from home or stay at home, so this is the perfect time to compare the options and make sure you are on the best broadband plan for your home. What are you waiting for? Enter your address on our address finder to bring up a customised list of plans available at your home.

Will Covid-19 affect switching broadband plans?

Generally, broadband and telecommunications service are classified as an essential service.  That means that switching plans, and installing new fibre connections will go ahead in most situations. In their latest update, Chorus, the largest network provider in New Zealand said:

“As internet is an essential service, Chorus is continuing to carry out fibre installations and network repairs in Auckland during lockdown alert level 3. The same applies to the rest of New Zealand where our network is available, during alert level 2. Additional safety measures are in place to protect both the health of property owners and our technicians.”

We are keeping in regular contact with the Broadband Providers we work in partnership with. Our team will be able to provide you with further information when you call.

What happens with new fibre connection installations?

Most New Zealander select Fibre when they choose a new broadband plan – it’s the fastest and will provide the best connection to most homes.

If a technician needs to go to your property to install a new fibre connection, these will go ahead in most cases with precautions in place to protect the health of the property owners and technicians. However, please be prepared to expect some delays, especially in cases where the country switched between alert levels.

Our team can help you look at the types of broadband connections available at your home and choose the best one. In some cases, if you already have ADSL or VDSL connected it may be a better option to upgrade your existing connection, and looking at upgrading to fibre when Lockdown is over.

Are Modems still available and will delivery be affected?

 If your new plan includes a modem, your modem will be delivered and we are treating the logistics of delivery as business as usual. Most of our partner providers have several months of hardware in stock to ensure availability. And additional stock has been ordered to ensure business continuity.

Which Broadband Deals are best right now?

We have a number of exciting broadband deals available right now. Simply enter your address to see the best broadband deals available now.

Compare Broadband Plans

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