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2degrees Broadband

Broadband Compare Awards Best Customer Service

Two Degrees Mobile Limited (as we are officially known) is New Zealand's newest full service telecommunications provider. 

Back in the 90s a visionary group of Maori challenged the crown through the Treaty of Waitangi and won the rights to 3G spectrum. Despite financial and regulatory adversity a Maori Trust (Hautaki) was established with the challenge of launching New Zealand’s third mobile network. 

Tex Edwards founded 2degrees in February 2001 and provided initial capital.  Later that year investments were made by Strive Masiyiwa’s Econet Wireless group and shortly afterwards the pan-Maori trust Hautaki.

After successfully advocating for critical regulatory realignment the company was fully capitalised in 2007 and construction of its mobile network began.

We commercially launched in 2009, significantly lowering the cost of mobile for Kiwis.

Tex Edwards sold his interests in 2degrees in 2016 after some 15 years of support for the company including as a senior executive, director and founding shareholder.

Since our launch we’ve been busy. We have the backing of a unique partnership of international and Kiwi investors that have enabled us to build a brand new mobile network, helping us to cover 98.5% of the places Kiwis live and work. In March 2015 we also acquired NZ's fourth largest ISP, and now offer broadband services as well as mobile to Kiwis across the country.

We've put in place a great team, led by our CEO Stewart Sherriff and an internationally experienced management team which has a wealth of experience in building and delivering excellent mobile telecommunication networks and services.

We all really believe in what we are trying to accomplish for our customers and New Zealand. We’ve even been lucky enough to be recognised for it along the way, with a number of awards for our customer service over the years.

And this is just the beginning...

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Total: 5.6
Reliability 6.1
Speed 5.9
Support 5.2
Features 5.7
Value 5.0
Average from 91 reviews
Showing 21-25 of 91 items.
2019-05-06 12:25:22
Bari Tamihana 7.0
I found it frustrating, paying my account, because it was going out of a cash account which was sometimes short of cash because I had forgotten to make sure funds were available. I asked for a bank account number that I could pay for through my Bills Account. It never happened. I was suspended and talk about hard to get hold of, I stopped trying to retrieve my account
Some good service
Not willing to listen to concerns verbally, constantly trying to talk over the top of me
2019-04-18 12:48:47
Sandor Dani 8.0
All good was with 2 Degree during the past few years. The reason we are changing a supplier is a new bundle package is cheaper than our current package with 2 Degree.
2019-04-16 14:49:11
Viju John 7.0
Service have been good. But getting hold of a customer rep requires resilience as you may be on hold upwards of 10 minutes
Initial setup was easy, upgrade to fibre seemless though we had to initiate the call and request rather than a proactive approach
Difficult to reach customer service
2019-04-02 21:01:03
Paul 3.4
2 degrees broadband originaly Snap. Is poor value for money as they say "Service is there second name." When in fact if you try and contact them you wait on phone for over 35 minutes and they never offer a proper outcome.
Offer poor value as $80 Per month for 50 GB is poor value.
Lacks good support.
So beware as send message and they read message and over 36 hrs later still no response.
Combined Phone service crappy as when log a fault for phone not going they then want you to agree to cost of tech coming. I said no dont worry about landline I will use my mobile. Then hung up on them.
Guess what Phone service was restored a short time later. It was not wiring or phone as I had tested that with meter etc. They just trying to get money for nothing.
...read more
Reasonably reliable.
Lack of Value or support.
2019-03-21 23:16:20
Cameron Dick 7.0
Good customer service, Terrible speeds in Waitakere
Showing 21-25 of 91 items.
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