Latest Broadband Reviews

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08 May 2024
shane 5.4
Speed was great mostly, but had a pile of weird issues. Support were lovely and the front line support people are awesome. But in the end you just get the run around
Pros
It was pretty cheap
Cons
Support and comms abysmal
06 May 2024
John 5.8
Slingshot, owned by 2degrees who in turn is owned by Voyage Australia Pty Limited, and they are owned by Vocus Group Ltd (formerly Vocus communications) who is owned by a consortium of Macquarie Infrastructure and Real Assets (MIRA) Australia. The latter an Australian Infrastructure Investment Group.
I believe they also piggy back Amazon Networks infrastructure as well.
So, comparing 2degrees with Slingshot seems to result in the same bad customer service reviews and sometimes dodgy network connections.
I.e. Packet loss and lower speeds than advertised.
When connecting to many Australian businesses I had found a lot of connections also seem to be getting re-routed overseas to America before coming back to the Australian company and then onto NZ.
A result of their contracts that they have secured within other countries for connections perhaps? The business connection with Amazon Networks?
So I guess the above mentioned ownership probably explains why the two companies have similar performances and bad reviews. They are owned by the same parent company. :-/


...read more
Pros
For the most part the connection functions. Not at full speed, but at around 80% of the given 300mbps paid for.
Cons
Customer service is so so. Off shore as far as I can tell.
04 May 2024
Chris 8.4
Great phone service when we faced an internet outage.
Pros
no
Cons
no
30 April 2024
Shane 9.6
Been with Hotshot for 3 months. Great prices, really keep costs down. Agents seems to be overseas but response calls extremlly fast, and they understand lots technical stuff and what you need, rather than just reading the script. Call center closes after 6pm but fine for me.
25 April 2024
Terry 9.0
They always step up to the mark if you have a problem. Contact is VERY good, and promotions help in a real way.
Pros
Specials that feel like gifts.
Cons
None
24 April 2024
Tere Ngarua 4.4
Suddenly received an overdue bill and a threat to disconnect my service if not settled when I had already paid my bill (I have bank statements to prove it) and my next one wasn't due for another week.

Emailed and pm'd their Facebook page to sort it out or I'm taking my money else where.
Pros
Cons
Totally unorganized.
20 April 2024
Lesley Adriaens 10.0
I joined NOW in March 2024 and I am very pleased that I switched from my previous provider. NOW was recommended by Geeks on Wheels and so far I have found the service and support to be 1st class
Pros
Support, Support, Support!
Cons
none
19 April 2024
Gary Adrien 10.0
I have dealt with customer service a couple of times since I signed onto Now and each time was given superb customer service. There is nothing worse, when you are phoning any customer service, than being given a range of options then being put on hold for minutes at a time before eventually speaking to someone from overseas who cares little about your problem. This does not happen with Now. Far from it. You are speaking to a person (at least I was) within a couple of minutes and having your problem dealt with in a friendly and professional manner. They, on both occasions, have gone the extra mile to help. I am more than happy with this company. ...read more
19 April 2024
G Butters 9.4
Adrian sets the standard for a great service and support. After years of trying to work from home on an unreliable service from a big NZ Telco, we moved to Fast Internet and now have a fast , reliable and consistent connection. If you ever do need support, you are talking to an expert who can help on the first contact - not being transferred around trying to get to the right team.
Pros
Great Service and Support.
Cons
none
17 April 2024
Sarah 8.8
Awesome service from Now. Agents are polite and friendly and know what they're talking about (unlike other companies like 2degrees where they have automated everything so agents cant actually help with anything outside their script) Excellent value for money as well. Easy to set up and get sorted when connection went live.
Pros
no
Cons
no
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Reliability
7
Speed
7
Support
7
Features
7
Value
7
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