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Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

04 February 2020
Emanuel Correia 7.0
They have been great in the past and have helped through tough situations, but of recent they have outside support teams who cant really help you when you need help.
Pros
In the past they were always obliging and understanding
Cons
Not able to be understanding when you in a situation
04 February 2020
Gareth Ranger 8.4
Excellent provider with a stable connection but prices are not as competitive as others.
Pros
Stable, Reliable, Reasonable customer service
Cons
Non-competitive pricing, Mistakes made when changing residence
03 February 2020
Phillip Bridge 2.8
Just dont do it. Its not worth saving the $10-15/month as you will consume that in hours trying to sort issues. Several issues i have had:
1. Phoning thier 0508, once you're a client doesn't work as they IDypu and will accept browser based chat only unless you prefix calling from a cellphone with #31# to hode your number.
2. As above, the browser chat will crash your browser. Over and over again. Even though they know who you are snd your cell number, they wont contact you back.
3. You wont be able to login online to check your account. If you csn, you soon wont, then you need to go through 1 and 2 above.
4. When you loose your credit card, your payment will fail, they will add $10, you can login to finish a late payment but because your normal login doesn't work you cant fix it unless you go through 1 to 3 continually.
5. Wheb you do pay, you will get a confirmation of payment at 1pm, then at about 2.30pm the same day they will send a tect and email saying you are suspended for non payment, then you have to go through 1 to 5 above continually.

Eventually you'll figure out its not worth $50 a month cheaper.....it was awful....all finisged off with bad hold music and americanised accents....just delicious!
...read more
Pros
Price, nothing else.
Cons
Customer support is very poor. Backend systems also poor. Worse than budget. You will more than consume savings trying to fix issues.
03 February 2020
Sundeia Lomberg 10.0
Great customer service with clear, quick responses, good products and well priced as well.
02 February 2020
Bing 5.8
Broadband is good, value is good, but customer service is terrible. For a company who should have managed the change over of my ISP providers, they didn't. I would recommend that you manage everything yourself or face endless bills. Worse thing is after all the emails (for documentation), not a single person ever said sorry, or at least sorry for the inconvenience.
Pros
Good price, good Internet
Cons
Endless stress when contacting them. Good luck getting a straight answer.
31 January 2020
Tracey Pool 2.8
Huge data usage spikes with no explanation. Since inquiry hasnt happened again and usage back to normal. Way over priced.
Pros
Easy to set up. Answer their calls
Cons
Explanation for data usage
31 January 2020
Emma Halsey 6.2
Great simple internet, unfortunately not fast enough for our 5-person household requirements
31 January 2020
Sarah Angelo 7.6
Wanted to stay but they won’t match deals for existing customers
Pros
people on the end of the line, support
Cons
look after the customers you have so we don’t have to switch every 12 months
30 January 2020
Puawai 6.4
Was algood but was slow
29 January 2020
Thi Nguyen 7.0
I am satisfied with NOW since using it 6 months ago. It is fast, never get trouble with the WiFi
Pros
Fast, cheap, no troubles
Cons
no app to check the status and make the payment
Showing 10 of 1743 reviews

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Reliability
7
Speed
7
Support
7
Features
7
Value
7
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