Leave a review of Primo

Reliability
7
Speed
7
Support
7
Features
7
Value
7

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Best Rural Service Provider 2018

Primo is a full-service telecommunications company known for providing fixed wireless rural broadband in Taranaki, fibre broadband and mobile phone plans across Aotearoa, New Zealand. With a relentless dedication to customer service, employee welfare and professional excellence, Primo continues to set industry standards and lead with innovation. No matter how you connect, Primo still offers the things that all our customers love – high speed, reliable broadband and a team that cares about making sure you get the best solutions and support.

Switching is easy! They have a local customer success team to help you and have multiple plans to choose from that suit your needs and budget which can include a home phone line if you need one. Plus, they are proud to support a growing number of local community groups and organizations with sponsored broadband connections.

HOW IT ALL STARTED...

Primo was originally established in 2006 to provide wireless broadband services to remote Taranaki communities. It now provides both mobile phone plans, fixed wireless rural broadband and fibre broadband services to thousands of customers nationwide.

Initially, Primo was developed as a solution to help rural Taranaki people and businesses who struggled to get access to fast broadband services. 

Knowing that wireless is the fastest broadband technology available to the rural community, IT specialist and managing director Matthew Harrison, set about building Primo's network from the ground up. As a result, Primo's customers are now enjoying the full benefits of connecting to Taranaki's only locally owned and operated ultrafast wireless network. In 2023, Primo launched its 100Mbps rural fixed wireless speeds under the governments Rural Capacity Upgrade initiative. The first in NZ to offer such speeds. 

Since incorporating the business in 2007 Primo has been growing rapidly which is down to its superior high speed broadband solutions, the high level of customer service Primo provide and the drive of the people behind the business.

** NOTE: The above information has been provided by the ISP or reproduced from their website **

 

 

 

Total: 9.1
Reliability 9.2
Speed 9.3
Support 9.1
Features 9.1
Value 8.9
Average from 34 reviews
Showing 31-34 of 34 items.
2016-11-22 06:28:36
Ian Steele 10.0
Best ISP I have used, bar none
Pros
no
Cons
no
2016-11-22 06:21:38
Daniel M 10.0
Fantastic company!
Pros
Great customer support, great speed over wireless. Still works when other providers do not
Cons
none!
2016-11-22 05:52:52
Leighton hunt 10.0
Fantastic customer service love dealing with primo. Hassle free service, reliable, great value I recommend primo wireless to all my friends and neighbour's
Pros
Great value. Great service
Cons
None yet
2016-11-15 23:42:45
Jenny 9.2
Easy to contact, quick response and good provision of service. Speed and data limit more than sufficient for my (low user) requirements.
Pros
Quick and easy contact and setup. Local provider, so their contact centre had a good knowledge of the region. Account queries answered promptly.
Cons
Not as fast as fibre or VDSL, but fast enough for my needs - no issues playing videos from You tube videos or online MOOC courses.
Showing 31-34 of 34 items.
22/11/2016
Latest news on BroadbandCompare.co.nz 22.11.2016
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