Leave a review of Primo

Reliability
7
Speed
7
Support
7
Features
7
Value
7

Terms of Use and Privacy Policy apply

Best Rural Service Provider 2018

Primo is a full-service telecommunications company known for providing fixed wireless rural broadband in Taranaki, fibre broadband and mobile phone plans across Aotearoa, New Zealand. With a relentless dedication to customer service, employee welfare and professional excellence, Primo continues to set industry standards and lead with innovation. No matter how you connect, Primo still offers the things that all our customers love – high speed, reliable broadband and a team that cares about making sure you get the best solutions and support.

Switching is easy! They have a local customer success team to help you and have multiple plans to choose from that suit your needs and budget which can include a home phone line if you need one. Plus, they are proud to support a growing number of local community groups and organizations with sponsored broadband connections.

HOW IT ALL STARTED...

Primo was originally established in 2006 to provide wireless broadband services to remote Taranaki communities. It now provides both mobile phone plans, fixed wireless rural broadband and fibre broadband services to thousands of customers nationwide.

Initially, Primo was developed as a solution to help rural Taranaki people and businesses who struggled to get access to fast broadband services. 

Knowing that wireless is the fastest broadband technology available to the rural community, IT specialist and managing director Matthew Harrison, set about building Primo's network from the ground up. As a result, Primo's customers are now enjoying the full benefits of connecting to Taranaki's only locally owned and operated ultrafast wireless network. In 2023, Primo launched its 100Mbps rural fixed wireless speeds under the governments Rural Capacity Upgrade initiative. The first in NZ to offer such speeds. 

Since incorporating the business in 2007 Primo has been growing rapidly which is down to its superior high speed broadband solutions, the high level of customer service Primo provide and the drive of the people behind the business.

** NOTE: The above information has been provided by the ISP or reproduced from their website **

 

 

 

Total: 9.1
Reliability 9.2
Speed 9.3
Support 9.1
Features 9.1
Value 8.9
Average from 34 reviews
Showing 21-25 of 34 items.
2017-09-21 09:41:30
Gravetester 9.8
Very good service and company more than happy to recommend
Pros
Local company so know so how where you are so don't have to explain things over and over like other companies
Cons
Only con I can think of is i can only sign up once . Such a good company to deal with
2017-09-21 07:40:57
Megan Brocklehurst 10.0
Having Primowireless has honesty changed our families lives, after living with overpriced satellite broadband thinking that was our only option we were ecstatic when we were able to install our own receiver, because of Primowireless' mission to get the country folk connected with realistic data packages
Pros
Friendly local staff on the end of the email or phone.
Primowireless supports their community that support them.
Unlimited internet after midnight, which is fantastic for device updates (phones, tablets & xbox)
Affordable overage packages.
Cons
Data Caps, yes we could go unlimited but it is not affordable, and our kids need to know limits of data using.
2017-07-25 13:38:50
Anaru 3.4
Had problems with connection and speed when we first started, contacted for help but no reply (for a month). Finally resolved satisfactorily.
Unsatisfied with change from wireless to RBI when moved house in regards to contract terms and new fees but no attempt from Primo Wireless to rectify.
READ THEIR Ts &Cs CAREFULLY BEFORE COMMITTING (especially contract terms as the 24 months relate to the product not with the company as expected).
Pros
Good service when installing.
Good speeds on wireless when it works.
Cons
Very expensive to set up and monthly charges in comparison to other companies.
Very difficult to resolve problems (in breach of their Ts &Cs [clauses 4.1 and 20]). Despite advertising their "niceness" they are not interested in the customer but rather their profits. ...read more
2017-07-12 12:20:08
Linda Flay 10.0
Very supportive in the community.
Pros
no
Cons
no
2017-07-12 11:52:14
Andrew 10.0
Great support from a local team. Knowledgeable and easy to understand.
Primo really looks after the community too which is a real bonus.
I was initially a wee bit sceptical in the early days but the wireless connection was way faster and more reliable compared to ADSL. Primo upgraded my speed for free as time went on which made it even better. Great pings and both speed test and real world upload and download speeds.
I have heard of other customers who primo have contacted them to fix an emerging fault they didn't even know they had.
VoIP is great and cheap!
I know of a lot of people who wouldn't have access to the net if primo didn't exist too
...read more
Pros
All round good product, service and team
Cons
None that I know of
Showing 21-25 of 34 items.
22/11/2016
Latest news on BroadbandCompare.co.nz 22.11.2016
Latest news on BroadbandCompare.co.nz 22.11.2016 Today we have updated plans for:
Login
×
Log in with
Sign up for free NZ Compare account
×
Log in with
3 Great Offers
×
WINTER SAVINGS ALERT! Enjoy the season with 3 MONTHS of FREE Broadband! Sign up for any Zeronet plan on a 12-month contract and start your winter with great savings.
WINTER SAVINGS ALERT! Enjoy the season with 3 MONTHS of FREE Broadband! Sign up for any Zeronet plan on a 12-month contract and start your winter with great savings.
Grab a Good Plan with broadband 
and get $300 credit
*T&Cs & Offer Terms apply. 
Promo code ‘CONTACT300’.
Grab a Good Plan with broadband
and get $300 credit
*T&Cs & Offer Terms apply.
Promo code ‘CONTACT300’.
Switch to Sky Broadband Today!
Limited Time Offer: 50% Off
Offer ends 30 September 2024.
T&Cs apply.
Switch to Sky Broadband Today!
Limited Time Offer: 50% Off
Offer ends 30 September 2024.
T&Cs apply.