Leave a review of Primo

Reliability
7
Speed
7
Support
7
Features
7
Value
7

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Best Rural Service Provider 2018

Primo is a full-service telecommunications company known for providing fixed wireless rural broadband in Taranaki, fibre broadband and mobile phone plans across Aotearoa, New Zealand. With a relentless dedication to customer service, employee welfare and professional excellence, Primo continues to set industry standards and lead with innovation. No matter how you connect, Primo still offers the things that all our customers love – high speed, reliable broadband and a team that cares about making sure you get the best solutions and support.

Switching is easy! They have a local customer success team to help you and have multiple plans to choose from that suit your needs and budget which can include a home phone line if you need one. Plus, they are proud to support a growing number of local community groups and organizations with sponsored broadband connections.

HOW IT ALL STARTED...

Primo was originally established in 2006 to provide wireless broadband services to remote Taranaki communities. It now provides both mobile phone plans, fixed wireless rural broadband and fibre broadband services to thousands of customers nationwide.

Initially, Primo was developed as a solution to help rural Taranaki people and businesses who struggled to get access to fast broadband services. 

Knowing that wireless is the fastest broadband technology available to the rural community, IT specialist and managing director Matthew Harrison, set about building Primo's network from the ground up. As a result, Primo's customers are now enjoying the full benefits of connecting to Taranaki's only locally owned and operated ultrafast wireless network. In 2023, Primo launched its 100Mbps rural fixed wireless speeds under the governments Rural Capacity Upgrade initiative. The first in NZ to offer such speeds. 

Since incorporating the business in 2007 Primo has been growing rapidly which is down to its superior high speed broadband solutions, the high level of customer service Primo provide and the drive of the people behind the business.

** NOTE: The above information has been provided by the ISP or reproduced from their website **

 

 

 

Total: 9.1
Reliability 9.2
Speed 9.3
Support 9.1
Features 9.1
Value 8.9
Average from 34 reviews
Showing 16-20 of 34 items.
2017-09-22 12:59:07
Hugh Mills 8.4
Stable long-term solution
Pros
no
Cons
no
2017-09-22 07:56:06
Emma 10.0
Best rural provider
Pros
Fantastic company/ team of people to deal with, faults ,outages get fixed asap and you always feel like a valued customer
Cons
Usuage plans could be better for rural providers that are locked into contracts but other than that no faults top company!
2017-09-22 07:32:58
Linda Austin 10.0
We have been PrimoWireless customers now for 12 months and can not fault them! They are always helpful, either via phone or email. They sort the problem quickly and keep you updated via Facebook on any problems with their network. 10 out of 10 in my book!
Pros
Reliable service, brilliant customer service and value for money!
Cons
NONE
2017-09-21 12:45:10
Daveena Taylor 9.8
Best rural service available
Pros
Great to talk to, speedy service, friendly team and fantastic service where others can't provide.
Cons
I've been with primo since 2014 and think they are great. I know some places that can't get internet... would be great to get this service out there...
2017-09-21 12:09:34
Wayne 10.0
Awesome customer service. I had a problem with the fibre coming to my house - it wasn't their fault, but they gave me a wireless connection to keep me going within 2 hours of letting them know I had a problem. I've never had service like it.
Pros
Local touch - close to customers, care about their brand.
Cons
None
Showing 16-20 of 34 items.
22/11/2016
Latest news on BroadbandCompare.co.nz 22.11.2016
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