Leave a review of Primo

Reliability
7
Speed
7
Support
7
Features
7
Value
7

Terms of Use and Privacy Policy apply

Best Rural Service Provider 2018

Primo is a full-service telecommunications company known for providing fixed wireless rural broadband in Taranaki, fibre broadband and mobile phone plans across Aotearoa, New Zealand. With a relentless dedication to customer service, employee welfare and professional excellence, Primo continues to set industry standards and lead with innovation. No matter how you connect, Primo still offers the things that all our customers love – high speed, reliable broadband and a team that cares about making sure you get the best solutions and support.

Switching is easy! They have a local customer success team to help you and have multiple plans to choose from that suit your needs and budget which can include a home phone line if you need one. Plus, they are proud to support a growing number of local community groups and organizations with sponsored broadband connections.

HOW IT ALL STARTED...

Primo was originally established in 2006 to provide wireless broadband services to remote Taranaki communities. It now provides both mobile phone plans, fixed wireless rural broadband and fibre broadband services to thousands of customers nationwide.

Initially, Primo was developed as a solution to help rural Taranaki people and businesses who struggled to get access to fast broadband services. 

Knowing that wireless is the fastest broadband technology available to the rural community, IT specialist and managing director Matthew Harrison, set about building Primo's network from the ground up. As a result, Primo's customers are now enjoying the full benefits of connecting to Taranaki's only locally owned and operated ultrafast wireless network. In 2023, Primo launched its 100Mbps rural fixed wireless speeds under the governments Rural Capacity Upgrade initiative. The first in NZ to offer such speeds. 

Since incorporating the business in 2007 Primo has been growing rapidly which is down to its superior high speed broadband solutions, the high level of customer service Primo provide and the drive of the people behind the business.

** NOTE: The above information has been provided by the ISP or reproduced from their website **

 

 

 

Total: 9.1
Reliability 9.2
Speed 9.3
Support 9.1
Features 9.1
Value 8.9
Average from 34 reviews
Showing 11-15 of 34 items.
2017-09-24 12:00:24
Sue Rine 10.0
Been with Primowireless for years and have always been happy with their service and their availability when support is needed.
2017-09-24 07:31:51
Martin 9.6
best internet we have had, we live rural and suffered on spark as it was slow and sometimes didnt work at all and now have been on primo for 2 years with only a couple of issues.
Pros
really fast like in town, hardly any issues.
Cons
more expensive than others but worth it i think, they need an unlimited plan and afterhours help.
2017-09-24 04:02:57
Tim 10.0
They provide good service to us, never really have any problems and when there is its fixed quick and we are updated on facebook.
Pros
good support, fast speed and no peak time issues.
Cons
would be better if it was cheaper and needs better coverage.
2017-09-23 07:28:40
Phillippa 9.2
I've been with primo for years now and have never had my service interrupted through a failure of theirs or their equipment. They were the first and ONLY company in my area to provide an alternative to dial up or the overpriced and useless satellite options. I know there are cheaper faster options out there, but not where I live, and they could be ripping us the same way farmside does its customers but they don't. I have no problem with their contract as I have no one else offering me ANY access to the internet, let alone reliable, fast reasonably priced internet Those of us out in the hills were getting right royally ... by the companies that were and still are operating in rural areas. These guys had to build their own infrastructure and maintain it from the start . They are the only company I have ever dealt with that dropped its price and bettered its service of their own accord. ...read more
Pros
Reliable connectivity.
Great people to deal with.
Local company.
Variety of plans available.
Cons
Speeds may not be fast enough for some.
No one to contact on weekends.
Can be difficult getting them out to more rural areas.
2017-09-22 21:55:40
Rex Short Computer Services 10.0
I have used Primo for 10 years. I rate them #1 ISPin Taranaki. I fix computers for a job and when I am on site at rural properties Primo wireless hands down provides the fastest most reliable internet.
Pros
I have used Primo for 10 years. I rate them #1 ISPin Taranaki. I fix computers for a job and when I am on site at rural properties Primo wireless hands down provides the fastest most reliable internet.
Cons
None
Showing 11-15 of 34 items.
22/11/2016
Latest news on BroadbandCompare.co.nz 22.11.2016
Latest news on BroadbandCompare.co.nz 22.11.2016 Today we have updated plans for:
Login
×
Log in with
Sign up for free NZ Compare account
×
Log in with
3 Great Offers
×
Get Unlimited Broadband from $50/m
Plus, a free modem rental
When you join a 12 month Plan and bundle Pay Monthly
Get Unlimited Broadband from $50/m
Plus, a free modem rental
When you join a 12 month Plan and bundle Pay Monthly
WINTER SAVINGS ALERT! Enjoy the season with 3 MONTHS of FREE Broadband! Sign up for any Zeronet plan on a 12-month contract and start your winter with great savings.
WINTER SAVINGS ALERT! Enjoy the season with 3 MONTHS of FREE Broadband! Sign up for any Zeronet plan on a 12-month contract and start your winter with great savings.
Switch to Sky Broadband Today!
Limited Time Offer: 50% Off
Offer ends 30 June 2024.
T&Cs apply.
Switch to Sky Broadband Today!
Limited Time Offer: 50% Off
Offer ends 30 June 2024.
T&Cs apply.