Leave a review of Primo

Reliability
7
Speed
7
Support
7
Features
7
Value
7

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Best Rural Service Provider 2018

Primo is a full-service telecommunications company known for providing fixed wireless rural broadband in Taranaki, fibre broadband and mobile phone plans across Aotearoa, New Zealand. With a relentless dedication to customer service, employee welfare and professional excellence, Primo continues to set industry standards and lead with innovation. No matter how you connect, Primo still offers the things that all our customers love – high speed, reliable broadband and a team that cares about making sure you get the best solutions and support.

Switching is easy! They have a local customer success team to help you and have multiple plans to choose from that suit your needs and budget which can include a home phone line if you need one. Plus, they are proud to support a growing number of local community groups and organizations with sponsored broadband connections.

HOW IT ALL STARTED...

Primo was originally established in 2006 to provide wireless broadband services to remote Taranaki communities. It now provides both mobile phone plans, fixed wireless rural broadband and fibre broadband services to thousands of customers nationwide.

Initially, Primo was developed as a solution to help rural Taranaki people and businesses who struggled to get access to fast broadband services. 

Knowing that wireless is the fastest broadband technology available to the rural community, IT specialist and managing director Matthew Harrison, set about building Primo's network from the ground up. As a result, Primo's customers are now enjoying the full benefits of connecting to Taranaki's only locally owned and operated ultrafast wireless network. In 2023, Primo launched its 100Mbps rural fixed wireless speeds under the governments Rural Capacity Upgrade initiative. The first in NZ to offer such speeds. 

Since incorporating the business in 2007 Primo has been growing rapidly which is down to its superior high speed broadband solutions, the high level of customer service Primo provide and the drive of the people behind the business.

** NOTE: The above information has been provided by the ISP or reproduced from their website **

 

 

 

Total: 9.1
Reliability 9.2
Speed 9.3
Support 9.1
Features 9.1
Value 8.9
Average from 34 reviews
Showing 1-5 of 34 items.
2020-08-25 23:17:55
Zac 2.6
Website is messy and incorrect, plans arent advertised properly. They change plans on the sly so you are usually paying more than advertised price. The technicians visit at random and leave rubbish/old gear lying around. Not value for money with patchy signal.
Pros
They usually supply internet.
Cons
Service goes up and down, Admin are useless, your are often paying more than you should be, not value for money.
2018-12-07 20:06:50
John 3.6
Have been with them for nearly 10 years and have had endless problems relating to uptime, ping, speed, dns, and more. Speeds are ok when maxed out, but for years we were stuck only getting less than 1/4th of the plans minimum speed we were paying for. Tech support is next to useless and even lied on occasion and had to apologize when I confronted them with irrefutable proof. They try to offload blame for every issue that comes up until I jump through countless hoops and even then most of the time they just say they don't know what the problem is and essentially I'm just unlucky. I have replaced every bit of networking gear multiple times to ensure it's not a problem with any of that and yet the problems persist, sometimes they manage to fix problems, but only after weeks of back and forward. It's completely unacceptable behavior, but they know they can get away with it as they are the only option for most of their customers, including me. I appreciate what their plan and vision is, but as soon as another viable option is available I will be switching. ...read more
Pros
Well, they offer something better than dial up I guess
Cons
Everything?
Constant reliability issues and downtime on a regular basis
Speeds almost never meet the plans minimum
Ping is very high, don't expect to do any online gaming
Poor support which takes an aggressive tone and offloads blame

2018-09-24 01:31:23
Christopher 10.0
Best support of any Telco, if they cant answer your call, email and they will reply back within a few hours. There has never been an issue that they have not been able to solve promptly, always thinking about how they can help their customers better.
Pros
Local service, local people.
Proactive service.
Cons
A bit harder to get hold of now as their customer base grows.
2017-10-11 06:32:10
Bill Young 9.6
Top Company
2017-10-11 05:44:45
Jackie Procter 9.4
Right from the first contact with Primo Wireless, I received the best customer service I've ever had from a broadband provider. Now I'm a customer of Primo Wireless, I receive the best broadband I've ever had! Total awesome local company!
Showing 1-5 of 34 items.
22/11/2016
Latest news on BroadbandCompare.co.nz 22.11.2016
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