Leave a review of NOW

Reliability
7
Speed
7
Support
7
Features
7
Value
7

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Best Customer Support Award 2018

For better service, better broadband, better value.

We take service seriously. That’s why we have local sales and service hubs close to our customers – we can be on your doorstep in a flash to sort things out.

Expanding our world-class customer service, our new service - offered by specialised NOW techsperts - helps customers make the most of their digital technology and provides that much needed assistance beyond-the-router. Whether it’s improving Wi-Fi and sorting dropouts, setting up a Smart TV, helping to optimise streaming or gaming experiences, or sorting computer issues - NOW strives to create a hassle-free technology experience, regardless of where customers bought their technology.

** NOTE: The above information has been provided by the ISP or reproduced from their website **

 

 

 

 

Total: 8.0
Reliability 8.3
Speed 7.9
Support 8.3
Features 7.7
Value 7.9
Average from 151 reviews
Showing 111-115 of 151 items.
2019-11-26 06:51:24
Peter Barleyman 7.0
Loved the humour and the accurate identification of the issues with other providers. Delighted when the customer care rep recalled my earlier conversation and had the detail on hand two weeks later!. could not fault the service so far. One short conversation compared with hours on hold. with repetitive conversations.
Pros
Top marks so far
Cons
nothing negative
2019-11-20 11:10:48
lee foaga 9.8
great testimonies from customer I wish I can get this great service..
Pros
300
Cons
300
2019-11-15 15:01:01
Janet Crispin 10.0
I've been with NOW for a few years now, and they deliver quality service and support. I know I can trust them and have no hesitation recommending them to my friends and family.
Pros
Customer service is top notch, no long queues and really helpful support
Cons
None
2019-11-15 13:40:35
megan 5.4
Was with now internet average speed etc and quite expensive and internet still buffered alot customer service really bad blamed my modem. Before i switched to them had no issues have now changed to better provider.
Pros
Cons
Slow speed and poor customer service.
2019-11-15 08:26:50
Dave 2.0
After dealing with a provider with horrible overseas based customer support, I thought NOW being all locally based would be the answer, however was seriously wrong we couldnt wait to leave NOW as they dont return calls and have a rude dont really care attitude to any issues also like to make the customer feel like it is their fault, easy way to get out of it for them I guess without having to resolve any issues. They talk a big talk but cant back it up, ive since discovered a much better provider for at a better price with any issues sorted effeciently. ...read more
Pros
NZ based
Cons
Very poor quality customer support. No real interest in resolving issues. Expensive. Part owned by Spark.
Showing 111-115 of 151 items.
Best Regional or Small ISP Broadband Compare Awards 2017 - Finalists
Sep 21, 2017
Best Regional or Small ISP Broadband Compare Awards 2017 - Finalists
The finalists in the Best Regional or Small ISP category of the Broadband Compare Awards 2017 have been named.
Best Customer Support Broadband Compare Awards 2017 - Finalists
Sep 21, 2017
Best Customer Support Broadband Compare Awards 2017 - Finalists
The finalists in the Best Customer Support category of the Broadband Compare Awards 2017 have been named.
Sep 23, 2016
Latest news on BroadbandCompare.co.nz 23.09.2016
Latest news on BroadbandCompare.co.nz 23.09.2016   Today some new ISPs were added to our system:
Sep 20, 2016
Latest news on BroadbandCompare.co.nz 20.09.2016
Latest news on BroadbandCompare.co.nz 20.09.2016 Today we have updated plans for:
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3 Great Offers
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Neon & Amazon Prime Video for 6 months
PLUS a month’s FREE broadband
And Black Friday Exclusive $150 Credit
Ts&Cs apply
Neon & Amazon Prime Video for 6 months
PLUS a month’s FREE broadband
And Black Friday Exclusive $150 Credit
Ts&Cs apply
Black Friday Exclusive $69.95/m 
plus $50 credit and FREE modem.
Unlimited Fibre100, ADSL & ADSL.
12-month term. T&Cs apply. Exp 30/11
Black Friday Exclusive $69.95/m
plus $50 credit and FREE modem.
Unlimited Fibre100, ADSL & ADSL.
12-month term. T&Cs apply. Exp 30/11
Exclusive Offer
Unlimited Fibre 100 - ONLY $62.95/mth
Plus Bundle Discounts
T&C's apply
Exclusive Offer
Unlimited Fibre 100 - ONLY $62.95/mth
Plus Bundle Discounts
T&C's apply