Leave a review about Bigpipe

Reliability
7
Speed
7
Support
7
Features
7
Value
7

Naked broadband plans

Unlimited naked broadband. Sound good? If that’s what you’re after, you’ve come to the right place. At Bigpipe, we do just broadband. Fast, unlimited broadband internet in a variety of flavours starting with cheaper, accessible ADSL, to faster VDSL, and all the way through to ultra-fast fibre broadband. No data caps, no throttling, and great online service. So if you’re after naked broadband internet with no data caps – get Bipgipe. It’s internet the way it should be.

At Bigpipe, we won't try to sell you a landline that you don't want or need. Some other internet providers only sell bundled packages, but we’re just a broadband provider – and we do our broadband naked and unlimited, the way it should be. You can always get a landline from someone else, but if you want pure, unlimited, cheap broadband then we should talk.

Naked ADSL and VDSL

Our entry level ADSL plans are great for home users who want fast and unlimited broadband, but don’t need the higher download speeds required for full-on online gaming and live streaming. Our mid-level VDSL plan is where you start to experience some really serious speed, and it is great for gaming and live streaming, not to mention that it is also unlimited like all our naked broadband plans, which means no data caps (for real!).

Naked UFB

If you live on the internet and only the fastest connection will do, then you’ve got to try our naked UFB plans. Download speeds up to 900 Mbps and upload speeds up to 500 Mbps depending on which plan you choose - it doesn’t get any faster than this. Once you have experienced the joy of an un-capped, ultra-fast fibre broadband connection you’ll never want to go back. UFB is being rolled out around the country and you can enter your address in the form above to check availability – we’d love to have you on board! 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Total: 6.9
Reliability 7.7
Speed 7.1
Support 6.0
Features 6.6
Value 7.5
Average from 31 reviews
Showing 11-15 of 32 items.
2017-09-25 11:45:18
Jesselyn 4.2
We used ADSL as a temporary option while waiting for our Fibre to set up. However, it took us almost 3 months of rescheduling and in the end we just gave up.
There was a bit of drama when cancellig our fibre installation, we were promised that we can cancel and not get charged by the early termination fee. But then, they say they will charge us. When we tell them that we were promised by another agent with a reference number, they keep on mentioning that its part of the T&C. Needed to talk to a different agent who was willing to do as what was promised.
After switching to another provider, the same technician who came for our scoping said that his plan got rejected by BigPipe, but instantly approved by Stuff Fibre. It must be that BigPipe doesnΓÇÖt want to pay the extra price of installing fibre at my house, because it needs more work. Good thing I switched, if not we will never ever get fibre.
...read more
Pros
Online live chat, relatively cheap price
Cons
ADSL is extremely slow
Customer service terrible - online chat cannot do much at times, need to go through email
2017-09-10 05:48:00
Frankie 9.2
I've used several major ISPs in New Zealand and Bigpipe leaves them all in the dust. Their support team is fantastic, don't be put off by the lack of a call centre, the online team outclasses any phone service. They've never given us any issues with speed or connectivity and they have some of the best speeds and prices to offer in NZ. If you're looking for a provider, particularly for high-speed fibre, Bigpipe is the best you can get.
Pros
Best support team I've come across.
Fibre actually goes up to gigabit speeds.
Always the advertised speeds.
Great connectivity.
Cons
Slightly more expensive than some other providers, but not by much.
Don't have some of the same add on promotions for streaming services etc.
2017-08-18 02:18:52
Chaedoo Jun 3.2
It is easy to get service but really hard to leave the ISP. I don't recommend this ISP unless you intend to stay in AKL in short period time.
Make sure getting a proper confirmation email( they are only available in email) even though you have submitted a request for disconnection.
Pros
No contract all prepaid
Cons
No direct contact support. Only email service available so that it is very hard to get proper service.
2017-08-15 07:47:26
Mark 3.4
Just rubbish service. The whole customer service via website doesn't work. Have just changed provider in frustration.
Pros
Price is OK
Cons
Service is terrible.
2017-06-26 09:53:42
Tahnee 1.2
Bigpipe seemed good for review,however once moving into house we had to wait a month for a connection!! We gave the expected move dates and just to get hold of them was impossible it says 2hours we will email back then 48hours later. after a month of being without internet and everyday me driving to a wifi spot to email them they would reply with have you tried plugging it in another wall etc,so we brought a new modem because they said and still same problem Not Working! Extremely Crappy service if any service at all. No resolution, no one cares, no one helpful, no one educated in there job, ...read more
Pros
None
Cons
Days of wait for replys
No actual help
Also connection very slow
Misinformed information given
No resolutions given
Showing 11-15 of 32 items.
Mar 5, 2017
Latest news on BroadbandCompare.co.nz 06.03.2017
Latest news on BroadbandCompare.co.nz 06.03.2017 Today we have updated plans for:
Oct 13, 2016
Latest news on BroadbandCompare.co.nz 13.10.2016
Latest news on BroadbandCompare.co.nz 13.10.2016 Today we have updated plans for:
Login
×
Log in with
Sign up for free NZ Compare account
×
Log in with
3 Great Offers
×
offer
LIMITED TIME OFFER!
CALL NOW 0508 22 66 72
SIGN UP TODAY!
offer
***WIN WIN WIN WIN***
FREE Broadband for a year!
Complete our short survey
offer
SPECIAL OFFER
Unlimited broadband bundle
from $59.99/month